Garden Chic Reviews

Name: Garden Chic
Address: Newark Beacon, Beacon Hill Office Park, Nottinghamshire, Newark Beacon, Beacon Hill Office Park, Nottinghamshire, Nottinghamshire
Rating: 4.09

4.1 Rating 569 Reviews

77 %

of reviewers recommend Garden Chic

4.1

Based on 569 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

1636 653016

Email:

info@gudrum.com

Location:

Newark Beacon, Beacon Hill Office Park, Nottinghamshire,
Newark Beacon, Beacon Hill Office Park, Nottinghamshire
Nottinghamshire
NG24 2TN

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Garden Chic 5 star review on 31st January 2023

Pawel D

Garden Chic 5 star review on 19th October 2022

Nick C

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered this Palram Shed on the Monday and was told where I stay in Scotland that it would take 2 - 3 weeks for delivery this suited me. On the Tuesday I received a text saying it would be delivered on the Wednesday. Thats what I call service a 3 day delivery. Still have to erect it but been told by other people that it looks flimsy out of the box but when errected it id solid. Will let you know when it is finally finished. Good company to deal with and the best price on the internet.”

Helpful Report

Posted 5 years ago

“Would not reccomend or use again I ordered set of gate hinges and got a confirmation back for the order, saying I would get a further update. A week later nothing further so I emailed them and contacted them through their online chat. It turns out that what I ordered could only be supplied when ordered with a gate. However the GardenChic website allowed me to order it, and confirmed the order. What was really annoying was that they did nothing (apart from taking payment) until I contacted them The online agent was very helpful, the one star rating is no reflection on her.”

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Posted 5 years ago

“I ordered my sierra 3x3 patio cover on line,it was very easy and quick,i have been looking around different sites on line and found gardenchic to be the best choice,and good value for money. Also the build quality is better than its competitors and very clever the way it is easily put together me and my wife had it put up in less than 3 hours very pleased.Delivery said 10-14 days,it arrived in 6 days that included weekend,the delivery company also kept me informed every step of the way.And was very helpfull even helped me to bring it around to my back garden. 10 out of 10.”

Helpful Report

Posted 5 years ago

“5/7 working day delivery was in our case 15 days , we had escalated our case to garden chic management & were assured we would receive our order on time. My customer was left fenceless with young children for 2 weeks, which reflected badly on us. The order finally arrived at 7 in the morning with no ‘1/2 hour warning call’ we were assured we would receive . Sorely disappointed in the service we received .”

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Posted 5 years ago

“I recently ordered a Palram Sierra white patio cover from Garden Chic. Everything was first class. Easy to order and a great price, the delivery arrived on time and my son put it up in just over 2 hours. Looks fantastic and this morning we had our breakfast outside in the rain!”

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Posted 5 years ago

“Excellent service and very good product. Would definitely use this seller again”

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Posted 5 years ago

“Ordered and arrived on time”

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Posted 5 years ago

“Purchased the Forest Garden Contemporary Double Slatted Fence Panels. They took longer than the estimated delivery time, a bit disappointed as I had called to check before placing order. However, the panels were a good price and they are of a good quality.”

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Posted 5 years ago

“Wanted some fencing panels. Garden Chic offered them at the best price I could find. Simple!”

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Posted 5 years ago

“Placed my order online. Order confirmed, dispatched and arrived in perfect condition ,all within two days. Outstanding service.”

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Posted 5 years ago

“It took a month to get my order. I had to ring to chase it up only to find that my order had not been processed.”

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Posted 5 years ago

“Delivery took a month not 5-7 days as advertised, customer service is appalling with no response to my complaint and my summerhouse is poor quality with terrible instructions. Waste of money.”

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Posted 5 years ago

“Excellent product and easy to put together and looks great and well worth the price.”

Helpful Report

Posted 5 years ago

“When ordered the gate , was informed that is out of stock and will need to wait for a delivery few weeks. When finally arrived , they mistakenly sent different size so , they need another few weeks to complete the order. Will not recommend!”

Helpful Report

Posted 5 years ago

“Excellent overall, thank you”

Helpful Report

Posted 5 years ago

“Placed a big order with this company and got a delivery date a week later. Next day I asked if I could add to the order and was told 'yes'. They took payment, and then the goods never showed up. They had cancelled the order without telling me. Their excuse was it was my fault for ordering more things! (That's a first, a business criticising a customer for spending more money with them). I got no apology or offer of a discount. Nothing. When goods finally arrived they weren't complete either and some were damaged. You had to pay extra for a finishing kit, which I wasn't told about. Overall, a very stressful and a strange company to deal with who seem to be working on a 1970s model of customer service, which involves being rude, aggressive and blaming the customer.”

Helpful Report

Posted 5 years ago

“Excellent service and quality goods.”

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Posted 5 years ago

“Summerhouse was well made. Service of Garden Chic excellant. Delivery very prompt.”

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Posted 5 years ago

“I love my summerhouse and the service was great, lots of good communication from the company”

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Posted 5 years ago

“Wonderful product backed with very strong customer service Recommended unequivocally”

Helpful Report

Posted 5 years ago

Garden Chic is rated 4.1 based on 569 reviews