Garden Chic Reviews

Name: Garden Chic
Address: Newark Beacon, Beacon Hill Office Park, Nottinghamshire, Newark Beacon, Beacon Hill Office Park, Nottinghamshire, Nottinghamshire
Rating: 4.09

4.1 Rating 578 Reviews

77 %

of reviewers recommend Garden Chic

4.1

Based on 578 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

1636 653016

Email:

info@gudrum.com

Location:

Newark Beacon, Beacon Hill Office Park, Nottinghamshire,
Newark Beacon, Beacon Hill Office Park, Nottinghamshire
Nottinghamshire
NG24 2TN

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Garden Chic 5 star review on 9th December 2024

Marion

Garden Chic 5 star review on 31st January 2023

Pawel D

Garden Chic 5 star review on 19th October 2022

Nick C

Anonymous

Anonymous // 01/01/2019

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“Avoid at all costs ! They promised a delivery timescale, take payment and then do not send the goods!!! Three weeks after ordering still no goods and the company could not give me a delivery date! Had to go through Paypal to get my money back!”

Helpful Report

Posted 6 years ago

Hello, Thank you for the message. As this is our busiest time of year we have increased delivery lead times on our website, this would have been reflected on the product page when you kindly ordered from us. The delivery company makes contact around 24 hours prior to delivery

Posted 6 years ago

“The products supplied (three trellis panels) were very well made. The packaging was sufficient and delivery prompt once notified. Just one niggle, (nothing to do with the goods) in that the time from order to delivery was too long and much patience was required.”

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Posted 6 years ago

“Have not received the items yet no information when they will arrive”

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Posted 6 years ago

“The iron fence I ordered was all I hoped for and looks terrific bordering my new raised patio”

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Posted 6 years ago

“Poorly designed product broken on arrival. Massive delay in delivery but no updates given. Arrived without prior notice lucky a neighbour took it in.”

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Posted 6 years ago

“Still waiting for my delivery nearly a month now”

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Posted 6 years ago

“The item I ordered turned up very promptly and was a good price. It was damaged by the courier but the manufacturer sent me the necessary replacement parts very rapidly, so all is well. Happy customer.”

Helpful Report

Posted 6 years ago

“BBQ delivered on the notified date. Fairly easy to put together. Very happy with the product.”

Helpful Report

Posted 6 years ago

“It’s a great product and cheaper here than other outlets. Arrived promptly and was easy to assemble .”

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Posted 6 years ago

“the site is simply laid out and easy to navigate. Prices are very competitive and the process of purchase is very simple”

Helpful Report

Posted 6 years ago

“Good delivery, well packaged. Very sturdy arbour, larger than I expected . Still in process of assembly. Although instructions are pretty clear it would have helped to have some pre-drilled holes as a guide. Currently having a problem fitting cornerback trellis but I will get there. So far it looks amazing and I am sure will look even better when completed.”

Helpful Report

Posted 6 years ago

“polite, helpful, good knowledge, and a good product to back it all up.”

Helpful Report

Posted 6 years ago

“Delivery took an eternity and the first attempt was a voicemail left from an unknown caller and no number with which to return the call. When the delivery took place, the package (weighing 25kg) was dropped over a 7ft side gate. Contents partly broken and, despite a complaint, not really much concern given. Will not be using this company again.”

Helpful Report

Posted 6 years ago

Dear Anthony, Thank you for the review. When you contacted us at the time we did offer you replacement parts but you had already assembled the item and had started to use it which didn't leave us the opportunity to rectify this issue for you.

Posted 6 years ago

“Easy to shop on line. Items as expected. Same price as most places. Saved about £3 because they are on TopCashback.”

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Posted 6 years ago

“I haven’t got my shed yet or even know when it’s coming”

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Posted 6 years ago

Hello, Thank you for the review, if you would like to contact us we would be happy to look into this for you right away.

Posted 6 years ago

“Ordered garden circle pergpla. The supplier cancelled the delivery on six separate occasssions. I eventually cancelled order. Garden Chic kept saying this matter was beyond their control.”

Helpful Report

Posted 6 years ago

“Avoid they promise a delivery within 7 working days. Take you money and in my case 2 1/2 weeks later nothing arrived !!! After numerous calls they still couldn’t give me a delivery date!! I opened a Paypal dispute, they called me saying if I didn’t close it they would cancel my order!! Again I asked for a delivery date!! Again they wouldn’t give one! Hence I said I would not close dispute. Next day they cancelled order!! They took £350 for 3 weeks and produced no goods !! Didscraful treatment of customers !! Choose anther supplier to avoid disapontment.”

Helpful Report

Posted 6 years ago

Hello, Thank you for the review. I feel it only fair to give our side of this as the above is not factually correct. The delivery time on this item was 14 working days, you contacted us on the 9th working day demanding a delivery date which we explained would be provided shortly before the impending delivery. You then chose to put the payment in dispute with PayPal which in effect means the goods are no longer paid for so we had no choice but to put this order on hold pending a resolution. You then contacted our office by email (which we have saved a copy of) using very abusive language and profanities which was very upsetting for our staff and so the decision was made not to continue with this order as our staff have the right to work without fear of violence or abuse. Aggressive behaviour is considered to be any personal, abusive and/or aggressive comments, swearing, physical contact and/or aggressive gestures.

Posted 6 years ago

“Great prices and fast delivery. Recommended !!”

Helpful Report

Posted 6 years ago

“Zero not available in review score. Took my deposit on 05/05, went through Finance Agreement NOW to be told 5 days later ‘ ITEM UNAVAILABLE’ until 4/06/18. AVOID. DISHONEST....”

Helpful Report

Posted 6 years ago

Hello, Thank you for the review. We regularly update our stock numbers on the website in good faith from the information passed to us by our suppliers. Sometimes items go out of stock and orders come in before we have chance to change the stock message on the website and this is what happened on this occasion so very much apologies for this

Posted 6 years ago

“Have not delivered items, no response to two emails.”

Helpful Report

Posted 6 years ago

Garden Chic is rated 4.1 based on 578 reviews