Garden Chic Reviews

Name: Garden Chic
Address: Newark Beacon, Beacon Hill Office Park, Nottinghamshire, Newark Beacon, Beacon Hill Office Park, Nottinghamshire, Nottinghamshire
Rating: 4.09

4.1 Rating 569 Reviews

77 %

of reviewers recommend Garden Chic

4.1

Based on 569 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

1636 653016

Email:

info@gudrum.com

Location:

Newark Beacon, Beacon Hill Office Park, Nottinghamshire,
Newark Beacon, Beacon Hill Office Park, Nottinghamshire
Nottinghamshire
NG24 2TN

Write Your review

Tell us how Garden Chic made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Garden Chic 5 star review on 31st January 2023

Pawel D

Garden Chic 5 star review on 19th October 2022

Nick C

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a large metal shed”

Helpful Report

Posted 5 years ago

“I purchased a wheelbarrow which, on arrival I realised was smaller than i wanted. I asked to replace it with a larger one. I was told that this was not possible. I will not use Garden Chic in future.”

Helpful Report

Posted 5 years ago

“Excellent company. Good product, lots of support from delivery to building (the videos online are fantastic). Very happy.”

Helpful Report

Posted 5 years ago

“Ordered the 'Circular Picnic Table with Seat Backs' when it said it was in stock (ordered in time for when friends will be arriving) for only to receive an email from Forest Garden saying it isn't in stock and would be delivered at a much later date in June. Order ref: WEBGC2017997.”

Helpful Report

Posted 5 years ago

“I love my new wheelbarrow!!!! From ordering to my doorstep in 3 days! Just GREAT. ***** stars Will definitely be ordering some fence panels from here soon too”

Helpful Report

Posted 5 years ago

“Ordered some contemporary fencing from Garden Chic. I was able to book in my own delivery and everything went smoothly.”

Helpful Report

Posted 5 years ago

“Love my palgram grey shed delivered earlier than expected delighted with service”

Helpful Report

Posted 5 years ago

“Bought a pizza oven for an upcoming pizza party, bought a table stand and other things to use with the oven from a different shop. When i phoned to enquire about delivery I was told it was actually out of stock, even though when I paid for it, it clearly stated it was in stock. I'm now left with a table and other things that are useless now.”

Helpful Report

Posted 5 years ago

“Communication from the supplier was excellent. Delivery schedule was clear and transport contacted prior their drop of. Pleased with the interaction.”

Helpful Report

Posted 5 years ago

“Poor customer service”

Helpful Report

Posted 5 years ago

“Initial enquiry by 'phone was handled in a friendly and professional manor. The lady I spoke to was very helpful and knowledgeable. Item was received within a couple of days and we are extremely pleased it. First class service!”

Helpful Report

Posted 5 years ago

“I found what I wanted, ordered it and it arrived a couple of days later-simple and effective site.”

Helpful Report

Posted 5 years ago

“Very pleased with my wheelbarrow very strong construction with nothing to put together as it came complete, however the wheelbarrow had no protective packaging and had obviously received some heavy handed treatment and was missing loads of powder coating finish all over, this is not a cheap product so I was disappointed.”

Helpful Report

Posted 5 years ago

“posted in the correct time excellent service good quality product”

Helpful Report

Posted 5 years ago

“Bought a Gardeco Clay chiminea in May followed the instructions meticulously only to discover it fell apart. There appears to be no responsibility taken by anyone and all onus pushed back to the customer. Very poor, would not use this company again”

Helpful Report

Posted 5 years ago

Dear Sir, Thank you for the review. I am sorry to hear that you are unhappy with the feedback provided by both us and the manufacturer Gardeco. The extent of the splitting on your Mexican clay chimenea is very typical of frost damage which can occur when temperatures dip below zero degrees. If the chimenea is not kept completely dry then the moisture in the clay expands as is freezes and causes the clay to split as shown in your image. This is a natural phenomenon and cannot be completely prevented but the product is clearly advertised with this information. We do not shy away from issues presented to us by our customers but cannot offer a refund when an item has reacted to its natural environment as has happened in your situation. I am sorry that your experience with the item has meant that you would avoid our website in the future. If we can be of further assistance please do not hesitate to email us.

Posted 5 years ago

“Excellent service, very quick delivery. However, although we had ordered a Westminster bench, we actually received a Cheltenham bench. But as the products were quite similar in design, we decided to keep the bench delivered to us. Overall we are happy with this product.”

Helpful Report

Posted 5 years ago

“happy”

Helpful Report

Posted 5 years ago

“I have not received the product which I ordered on the 15/12/18. It is now the 27/12/18 and it still has not been delivered. I phoned Garden Chic today and a receptionist told me no one was available to speak to me from the sales team. I think this is a disgraceful way to treat a customer. This is the first time I have ordered from this company and it will be the last. I will be contacting some media outlets to tell them how badly I have been treated.”

Helpful Report

Posted 5 years ago

Dear James Thank you for the review and sorry to hear that you are dissatisfied, As you ordered the item for delivery to Ireland I am afraid we could not fulfil the order. We do say on every product page and in our delivery terms and also our general terms and conditions that we are unable to offer delivery outside of UK mainland. The payment for the order was refunded in full to conclude this matter.

Posted 5 years ago

“Bought Green House, delivery and ordering was good, however the quality of the components was lowest possible, hidges and bolts, must be the cheapest you can find, there were a significant number of screws short, and the instructions were awful. Disappointed, in product that for the sake of a few extra pence would be must bettter”

Helpful Report

Posted 5 years ago

Dear Tony, Thank you for your feedback We will certainly pass these comments on to the manufacturer of the greenhouse for review

Posted 5 years ago

“A very Well Recommended Business Seller and no hesitation in recommending To check out your Website first I am sure they would be glad they did - ESR”

Helpful Report

Posted 5 years ago

Garden Chic is rated 4.1 based on 569 reviews