Garden Chic Reviews

Name: Garden Chic
Address: Newark Beacon, Beacon Hill Office Park, Nottinghamshire, Newark Beacon, Beacon Hill Office Park, Nottinghamshire, Nottinghamshire
Rating: 4.09

4.1 Rating 569 Reviews

77 %

of reviewers recommend Garden Chic

4.1

Based on 569 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

1636 653016

Email:

info@gudrum.com

Location:

Newark Beacon, Beacon Hill Office Park, Nottinghamshire,
Newark Beacon, Beacon Hill Office Park, Nottinghamshire
Nottinghamshire
NG24 2TN

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Garden Chic 5 star review on 31st January 2023

Pawel D

Garden Chic 5 star review on 19th October 2022

Nick C

Anonymous

Anonymous // 01/01/2019

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“Very happy. Friendly reliable service. Item arrived faster than expected. Would buy from again.”

Helpful Report

Posted 4 years ago

“I first encountered Garden Chic on the internet as the price of the Palram Harmony 6x8 was the cheapest that I could find.Unfortunately the silver model was out of stock not only here but on every site I visited.I ordered the green one as second choice.A few days later an e-mail informed me that the silver was back in stock so e-mailed Garden chic to see if my order could be amended......this is where Sammy came into action,she rang me and e-mailed me to say that although the order had been placed with Palram and paid for she would do her best to get it amended.Within hours she got back to me to say I would be receiving my silver Harmony the next day !! and to let her know when it comes.It has arrived well boxed and carefully packed and Sammy organised my refund also on the price difference between the green and silver models.WHAT service and thankyou Garden chic and a big thankyou especially to Sammy”

Helpful Report

Posted 4 years ago

“This company are incompetent at customer service. They have taken money for a product they told us they had in there warehouse set up a delivery date and then the day before delivery told it wasn't in the warehouse. When the product finally arrived at the warehouse they failed to contact us then told us we would have to wait another two weeks to get it delivered. They refused to escalate the issue. We would not use them again. Still awaiting a civil discussion with someone who has authority.”

Helpful Report

Posted 4 years ago

“Shockingly awful service. This company took my money and then did not deliver as planned. I had taken the day off work for the delivery. When I called to chase I was told the item was out of stock and would not be delivered. I still have not received my refund”

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Posted 4 years ago

“Great experience dealing with Sammy and the Palram shed I wanted arrived a week earlier than the 3 weeks I was quoted. Shed now constructed and I would recommend Garden Chic to all.”

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Posted 4 years ago

“Arrived sooner than I was expecting, so very happy.”

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Posted 4 years ago

“Happy with the service”

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Posted 4 years ago

“Good value for money. Delivery earlier than expected. Contacted them because the box was damaged and they replied quickly to my email.”

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Posted 4 years ago

“Excellent customer support service and product exactly as described”

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Posted 4 years ago

“Good Arbour ; not difficult to assemble Badly warped roof beams and planks caused some problems.”

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Posted 4 years ago

“Very good product at a competitive price, customer service and support very good.”

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Posted 4 years ago

“Although the sofa I choose was out of stock Garden Chic offered me a superior model at no extra cost. The quality is excellent and we are delighted with it.”

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Posted 4 years ago

“I ordered a Vitavia greenhouse just before the apocalypse and had a price match honoured and although the delivery was delayed by 3 months (COVID) Delighted with greenhouse and price I paid. (Delivery was direct from manufacturers) Garden Chic staff responded fast to all my messages and mails and kept me updated as best they could during crisis. I would use this company again. Thanks Guys :-)”

Helpful Report

Posted 4 years ago

“Good service especially during difficult times. Helpful staff. Poor communication over delivery but delivered on correct day. Quality product”

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Posted 4 years ago

“Terrible service, non existent communication. Ordered a wheelbarrow, at £129, not a cheap one. After not hearing a word for more than a week, I enquired by email as to when it might be delivered. No reply, no response whatsoever. When it did arrive, it came with no packaging whatsoever. Quite badly dented and a deep score which could not be pressed out. The nicely powder coated frame was badly scratched, and a wheel fell off as it was unloaded from the lorry. The washers and clip which should secure the wheel were missing. Emailed again, requesting the missing parts, you guessed, no response. Good product, but delivered damaged, with parts missing rendering it unusable. No response to emails. What a super company to deal with.”

Helpful Report

Posted 4 years ago

“Terrible service - ordered a lovely Victorian greenhouse - 15 weeks later I am still waiting. Admittedly they did deliver a greenhouse within the 15 weeks but it was the wrong one!! I appreciate COVID has had a huge impact but 15 weeks!!!!! I always have to contact them, they never contact me and believe it or not, I am a priority!! I would hate to think what happens if you’re not. So tired of waiting!!”

Helpful Report

Posted 4 years ago

“Appalling service!!! Ordered a summer house and after waiting 3 months for delivery we eventually received delivery of the wrong summer house! After a bit of back and forth we agreed to keep what was delivered and get some money back as compensation, (after chasing, calling and e mailing we’re still waiting!🙄). Then during construction we realised a vital part of the roof was missing. So we now have a part built summer house with no roof, getting rained on and warping. After constantly complaining for over a week we were told the parts were being delivered today first delivery.... it’s now 8.30pm and after our son waiting in all day THE PARTS HAVE STILL NOT ARRIVED!! Wrong summer house delivered, no compensation and parts missing with no sign of them arriving any time soon it’s a wonder how they manage to run a business like this. Avoid at all costs, not worth the complete hassle!!!”

Helpful Report

Posted 4 years ago

“Fantastic customer service. Went above and beyond to make sure the garden furniture was going to be available while we are in lockdown. Furniture even arrived much sooner than quoted. I cannot fault the whole experience. Our new Maze Rattan furniture is such good quality. Thank you”

Helpful Report

Posted 4 years ago

“I purchased a greenhouse from Gardenchic, which said it came with free staging, when the order confirmation came through it said nothing about staging, so I contacted them and I was told it’s subject to availability, by this logic I could have been offered a free Ferrari subject to availability, zero interest in an apology, wouldn’t have even let me know. When it arrived the instructions were gibberish, constantly having to dismantle parts to add pieces at a later stage of construction, it was short of over 30 bolts and nuts, and on the picture there is no suggestion that it requires hundreds of metal clips to keep the glazing in place, which really detracts from its aesthetics. Some of this is not so much the issue of gardenchic but of the greenhouse itself, however I tried to review the greenhouse, whilst also commenting on the lack of promotional staging, and was told they would review the review, weeks later the review is still not on the website, very misleading for a consumer to be unable to see a truthful review on a product that costs over £1100. Very disappointing quality of product and especially poor customer service.”

Helpful Report

Posted 4 years ago

“Hi I ordered a palram hybrid greenhouse, and was clearly advised, it was 21 day delivery. Which was fine. To my amazement and total delight, it arrived in 5 days. Thank you to all your staff and suppliers. Considering the covid pandemic, that's a great service. I will definitely be using you again. Well done.”

Helpful Report

Posted 4 years ago

Garden Chic is rated 4.1 based on 569 reviews