Garden Chic Reviews

Name: Garden Chic
Address: Newark Beacon, Beacon Hill Office Park, Nottinghamshire, Newark Beacon, Beacon Hill Office Park, Nottinghamshire, Nottinghamshire
Rating: 4.09

4.1 Rating 569 Reviews

77 %

of reviewers recommend Garden Chic

4.1

Based on 569 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

1636 653016

Email:

info@gudrum.com

Location:

Newark Beacon, Beacon Hill Office Park, Nottinghamshire,
Newark Beacon, Beacon Hill Office Park, Nottinghamshire
Nottinghamshire
NG24 2TN

Write Your review

Tell us how Garden Chic made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Garden Chic 5 star review on 31st January 2023

Pawel D

Garden Chic 5 star review on 19th October 2022

Nick C

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Happy with my order, delivered quickly and my garden bench looks great in the garden. 5 star service and product.”

Helpful Report

Posted 9 months ago

Hi there, thanks so much for taking time to offer the feedback. We hope you enjoy using your product throughout the summer. Best Regards GardenChic

Posted 5 months ago

“Excellent service. Best price found online for the swing seat. Perfect delivery. Highly recommend Garden Chic. Thank you 🤩”

Helpful Report

Posted 1 week ago

Hi Anouska, Thanks so much for taking time out to leave us some feedback. Its always nice to hear when someone is so happy with everything. We hope you get many years good service out of your swing seat. Kind Regards, GardenChic

Posted 1 week ago

“Very happy, order went missing by delivery partner and they were so helpful at helping me out, so happy with their help and how quick their response was!”

Helpful Report

Posted 1 month ago

Hi there, Thanks so much for taking the time out to leave us some feedback. Glad all went well in the end. Kind Regards GardenChic

Posted 1 month ago

“Bought 2 Homcom bar stools. Good product. Great price. Arrived quickly. No issues. Very happy with my purchase. Would recommend Garden Chic. Thank you.”

Helpful Report

Posted 1 month ago

Hi there, Many thanks for leaving us some feedback. Glad you are happy with both the service and the product. We hope your bar chairs give you many years of great use. Best Regards GardenChic

Posted 1 month ago

“Very pleased with the garden furniture excellent quality and price. The only slight issue was that the delivery men left the products on the drive, and we had to carry them round to our garden we are in our seventies”

Helpful Report

Posted 1 month ago

Hi Terence, Great to hear that you are pleaed with your garden furniture. The rattan Oxford sofa set you purchased really is a nice set. Thanks for your feedback. We will pass it on to the delivery firm too. Best Regards GardenChic

Posted 1 month ago

“Great service from Garden Chic. A lovely parasol at a great price and of good quality. It arrived quickly and well packed. I wouldn't hesitate to buy again from Garden Chic”

Helpful Report

Posted 1 month ago

Hi Lynn, Many thanks for taking the time to leave us some feedback. It is always great when we get some. Hopefully we'll get plenty of good weather next year now and you'll be able to get some good use out of your parasol. Best Regards GardenChic

Posted 1 month ago

“One of the main reasons we ordered from Garden Chic was the free delivery and "white glove" assembly on delivery offer. The bench took a few weeks to arrive but nothing outrageous, however there was no tracking or delivery estimate given, meaning I was unable to plan for receipt. On a random Wednesday I come home to the bench fully assembled.. on my front porch. Of course there was no way of getting it to the rear garden without fully disassembling it and reassembly once through the house. The inconvenience could have been avoided with better (or any) communication giving an estimated delivery date or time. All said and done, the item is great. A really well made sturdy bench.”

Helpful Report

Posted 1 month ago

Hi Mr Bennett, Thanks for your feedback. The bench you ordered with us is a product that gets delivered direct from the manufacturer - Charles Taylor. We are sorry to learn that it was delivered without prior notice and assmebled at the front of your house. We have passed on your feedback to Charles Taylor and will liaise with them to ensure all learnings are taken on board. Kind Regards GardenChic

Posted 1 month ago

“Easy to order, fast delivery and a great product.”

Helpful Report

Posted 1 month ago

Hi, Thanks for the feedback. Very much appreciated. Glad that you are happy with everything. Best Regards GardenChic

Posted 1 month ago

“Fast service and exactly as described”

Helpful Report

Posted 1 month ago

Hi there, Many thanks for the feedback. Glad you were happy with everything. Best Regards GardenChic

Posted 1 month ago

“Bought garden table very happy good service and fast delivery table very good price will deal with this company again”

Helpful Report

Posted 1 month ago

Hi there, many thanks for the feedback. We are glad that you are happy with your garden table and the service recieved. We hope that you will get many years of fab use out of it. Kind Regards GardenChic

Posted 1 month ago

“Excellent value for money”

Helpful Report

Posted 2 months ago

Hi Caron, Thanks for the feedback. Much appreciated. Kind Regards GardenChic

Posted 2 months ago

“Bought some seeds, arrived nexct day. Impressed!”

Helpful Report

Posted 2 months ago

Hi there, Thanks for the review. Great that you liked the fast delivery. Please rememeber us next time you want some seeds. Kind Regards GardenChic

Posted 2 months ago

“Wouldn’t purchase from this company again / paid around £600 for a rattan table and chairs set when we went to put the table together - the rattan pieces from under the the table to hold it together was coming apart lots and obviously, ruining the look of the item. When we complained they sent the faulty pieces but wrong ones - when we complained again then they told me that our item was discontinued and we need to wrap the rattan back round and glue it….seruously, for an item that is faulty. I don’t expect to fix it myself 😡😡😡”

Helpful Report

Posted 3 months ago

Dear Jill, We are sorry that you had an issue with your order. It was a clearance item, that we was sadly unable to obtain a spare part for. We are sorry that you had to implement a minor fix yourself, but are glad that we were able to agree a way to compensate you for the inconvenience sufferered. We hope your set give you many years of great service. Kind Regards GardenChic

Posted 2 months ago

“I ordered a garden bench from Garden Chic on 19th June 2024 It was confirmed it would arrive in 10 days. I emailed Garden Chic on 1st July asking for an update having over 10 days passed. Garden Chic responded advising it has been delivered and forwarded a delivery image. Please see attached. I received no correspondence that it had been delivered. I responded confirming that the entrance porch in the attached image is not mine, nor any of my neighbour’s porch entrance. Also, the screenshot shows no one signed for it/accepted the delivery. Garden Chic had left a garden bench outside someone else’s house and got no confirmation from the house owner or signature. Garden Chic advised it will be redelivered to my correct address. On the 10th July 2024 (22 days after ordering), I had a call from Garden Chic’s driver at 7.59 am saying that he has not got my address, only my postcode and Flat A, no road, nor street number. After sending 10 emails to Garden Chic for updates/confirming my correct address prior, Garden Chic’s driver still did not have my correct address. I asked Garden Chic to compensate myself for the inconvenience, delays and errors. Garden Chic replied with “No” I have asked for Garden Chic’s complaints handling procedure and I I still await for this to be sent to me. Additionally I asked if Garden Chic had collected the bench from the random person’s House so they don’t inconvenience them in that they have to dispose of it. Garden Chic has not responded to this also.”

Helpful Report

Posted 4 months ago

Hi Paul, We are sorry that you had issues with your bench delivery. Your order was coming directly from the manufacturer and not from our own warehouse. We understand that there was a delay in getting it to you with courier issues and unreservedly apologise for this. Your feedback is much appreciated and has also been shared with the manufacturer in question. We hope you enjoy your bench for years to come. Kind Regards GardenChic

Posted 4 months ago

“Wow I bought a garden chick bench greate servise assembled for me I love it looks very nice my neighbors are admiring it when they walk past I am very happy with the product thank you 5 stars for you”

Helpful Report

Posted 4 months ago

Hi Alison, We are pleased that you like your bench and are now the envey of your bneighnours :-) Thanks for taking time to leave us some feedback. It really is appreciated. Kind Regards GardenChic

Posted 4 months ago

“Fantastic service and price. Quicker delivery than expected and arrived on the dot of the time stated ( I live in a very rural area) The delivery people were excellent and insisted on placing the set in situ. I wouldn’t hesitate to recommend your company. You have made my day. Thank you. By the way it looks great in the garden.”

Helpful Report

Posted 5 months ago

Hi Christne, Thanks very much for taking time out to leave us feedback. We are glad you are delighted with your Set and hope it will provide you with many years of enjoyment. Kind Regards GardenChic

Posted 4 months ago

“I ordered the paw hut hamster cage 10 days ago and still to receive and it was advertised as “3-5” days”

Helpful Report

Posted 5 months ago

Hi Vicky, We are really sorry about the delay. These are normally delivered really quickly. Please can you supply your order number and we will look into the matter for you and revert with an update? Kind Regards GardenChic

Posted 5 months ago

“Bought some seeds & they arrived next day - superfast. Really pleased. Just hope they grow now into some fab pumpkins in time for halloween.”

Helpful Report

Posted 5 months ago

Thanks for taking the time to leave some feedback. We hope your pumpkins are great! Kind Regards GardenChic

Posted 5 months ago

“Experience was great - communications good and delivered when they said. The PALRAM-CANOPIA 6x8 shed is really good. Instructions were clear - needs 2 people - but easy to follow and the shed looks great.”

Helpful Report

Posted 5 months ago

Dear Peter, Thanks for taking the time to leave us feedback. It is great to hear that you are happy with your shed and our service. Best Regards GardenChic

Posted 5 months ago

“DO NOT BUY FROM THIS COMPANY AS QUALITY CANNOT BE GUARANTEED. I bought some Forest Garden fence panels which because of weather I had to store for a while before installing. When they were installed the panels were structurally fine. However, the slats were twisted and warped so much so that our contemporary fence panel looks all wavy! Garden Chic palmed me off to Forest Garden who said this was a natural feature!!! By comparison the supposedly same Forest Garden panels sold at Wickes are 10 times better. I can only conclude Garden Chic are selling rejects or 'seconds' I have tried to resolve amicably but they do not want to know. Avoid!!!”

Helpful Report

Posted 5 months ago

Dear Sir, We are sorry that you are not happy with your purchase. Your panels were delivered directly from the manufacturer, Forest Garden. Please be assured that Forest Garden do not supply rejects or 'seconds' to any of the retailers they supply - Garden Chic included. The panels you recieved were standard factory quality - exactly the same as what Wickes would recieve. Warping and movement can happen in wooden products, as it is a natural feature of the material...with wood often expanding and contracting with changes in temperature. Best Regards GardenChic

Posted 5 months ago

“So happy with our shed, good quality fantastic price for a 12x8, easy assembly.. delivery was fast the driver was super helpful and friendly.. can’t recommend this company enough.. I now have 1 happy teenager ..”

Helpful Report

Posted 5 months ago

Dear Karla, Thanks for taking the time to leave us feedback. It is great to hear that you are happy with your shed and its delivery. Best Regards GardenChic

Posted 5 months ago

Garden Chic is rated 4.1 based on 569 reviews