Garage Door Direct Reviews

Name: Garage Door Direct
Address: Unit 5 - 9 Sedgewick Road North Luton Industrial Estate Luton, Unit 5 - 9 Sedgewick Road North Luton Industrial Estate Luton, Luton
Rating: 4.42

4.4 Rating 173 Reviews

86 %

of reviewers recommend Garage Door Direct

4.4

Based on 173 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

About Garage Door Direct:

With over 23 years of experience in garage doors, we've become the UK's largest wholesaler of our kind.

We pride ourselves on our competent, professional and efficient service as well as our competitive prices. We guarantee to be able to offer the best prices on ANY Cardale of Novoferm manufactured garage door. We supply across the country to builders, tradesmen, developers, large companies, councils, end users and more.

Starting from as little as £199, we offer a range of garage doors including Cardale, Novoferm and Wessex . By selling online, we're able to offer our garage doors and spare parts directly from the manufacturers, meaning we're cheaper than other garage door companies.

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Garage Door Direct 5 star review on 23rd March 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service, quick delivery, would recommend to anyone”

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“Looks great”

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“Cannot give you one I have not got my door yet”

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“Very good service and only took a week for delivery. Fitted it in only a few hours, very well made for price. Customer very happy.”

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“Super fast delivery . Kept informed of progress . Fantastic value for money . Highly recommend”

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“Buying 2 garage doors from the Garage Door Company was easy, the sales person was very polite, nice to talk to knowledgeable and understood what I wanted the first time. I don't think that anyone could want any more, if only all buying was a similar experience. On receipt the doors were protected well and a doddle to put up. Thank You Ben”

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“We took delivery of our door on 16-10 -18. I fitted it two days later with help from my son in law, fitting went smoothly and quickly, it's perfect just what I wanted the quality is good the colour finish is good,most important the price was right,thanks for prompt and good service,I would recommend your company to anyone wanting these products. Yours. DWHampson.”

Garage Door Direct 5 star review on 30th October 2018

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“Lee-Ann in sales was really knowledgeable and patient over a number of phone calls regarding exact measurements providing a measuring guide and advice in response to photos of an awkward fitting. Very high quality, solid Novotherm door at good price. Driver was very helpful. Two person job with right drill + Bosch bit for attaching door to concrete wall of garage. Instructions that came with door were pretty clear but you need to take your time.”

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“very pleased with product good value”

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“Great experience ordered a door and frame over the internet and payed very easily and delivered before the stated date Excellent”

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“Looked for low cost door and found these had good prices, ordered and delivery was just what they said, helpful delivery driver too. the doors are great much better quality than others I have seen, not cheap looking but very well made. very happy with them, the ones I bought are side opening 1/3 and 2/3 split, they have a overlap part on the small door which stops wind and rain coming in, better than the others I have seen around us. great buy!”

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“I will be more than happy to write a review once I have received and accepted the door in good time and condition. I can say however that the colour sample I requested did arrive promptly and correctly, I can only hope that the door service is as good. Richard Hudson”

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“I LIKE MY NEW GARAGE DOOR, IT IS LIGHT, EASY TO USE, AND LOOKS GOOD. IT WAS ALSO A GOOD PRICE AND ARRIVED AS PROMISED.”

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“Not yet delivered.”

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“I ordered the doors only last week so have not received them yet. The advertisement claimed the Naseby doors are surplus stock, yet when you order them they tell you the are being specially manufactured and will take 1-4 weeks to arrive. I am sure they will be perfect but I have yet to receive them but I am happy to wait.”

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“I ordered a conker brown Regent f/f canopy garage door for my customer in Bourneville,Birmingham in October 2017. It arrived on site covered in polythene on Wednesday,8th.,November 2017. It was subsequently stored inside the garage awaiting fitting. On the day of the fitting the original garage door and timber surround were removed to begin with. The original garage door was 'parked' outside the garage on a nearby wall and was quickly collected by a local scrap-metal firm. When the new timber surround had been constructed and partially fitted,the polythene sheeting was taken off the new garage door stored in the garage. And to our shock and horror FOUR very noticeable dents were discovered on the embossed squares of the Regent panel. We immediately contacted Garage Door Sale about the dents and they requested photographic evidence in email attachments,which were then subsequently sent. They also gave us permission to hang the new dented garage door to give my customer security for her garage. On Wednesday,10 January 2018,the replacement Regent garage door was delivered to site and the first Regent was taken off and away it went in the lorry. Upon removing the polythene sheeting from the second Regent garage door,to our shock and horror it was found to have dents on the embossed squares similar to the first one. We immediately contacted Garage Door Sale about the dents and this door had to be fitted to the garage for security purposes. They again requested photographic evidence,which was submitted in email attachments. The third Regent garage door was delivered to site on 14 February 2018 and the second one was taken off and loaded onto the lorry and off it went. Upon removing the polythene and this time cardboard from the panel-guess wha To our shock and horror-this third Regent panel was dented worse than the first and second ones. At this stage I demanded a full refund.which Garage Door Sale agreed to and paid. Now my gripe is this. Garage Door Sale caused my 83 year old customer considerable distress over this matter and I was caused considerable inconvenience and additional work because of this company's incompetence. At no stage have they compensated my customer for the distress caused by them. At no stage have they financially compensated me for all the extra time and work I have had to put in to this job due to them. And at no stage have they financially compensated me for all the time I have had to spend with my customer to deal with her distress. Would I use this company ever again or recommend them? Absolutely not. They are a disgrace.”

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“Ordering process straightforward and subsequent communications timely and clear. Door delivered well in timescale and impressed with quality.”

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“Why ask me to write a review before you have delivered my door.”

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“delivery takes to long not told how long until after sale”

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Thank you for your review Mr Stubbs, the door your ordered was a bespoke door and indeed ordered online. You will have received an email stating the delivery time is 2 - 4 weeks, this door is due into you either next week or the week after which falls in line within our policies and procedures. If you need any further information please can you call the team as no other means of communication have been left by yourself. I am sure you will be delighted with your purchase Kind regards Garage Door Sale

“Had a absolute nightmare with with door I ordered late November last year to be told door would take 3-4 weeks. I had not heard anything about delivery so I phoned just after week 3 to ask when delivery would be to then be told there was a human error and the manufacturer had not ordered the door to then be told the door would be a further 3-4 week but will probity be longer due Christmas which is understandable so I then had to chase the door yet again in January finally got a delivery week to then receive a phone call saying door has not arrived and will be a further two weeks before to then which door had finally arrived 11 weeks after I had ordered with this being for a new build garage to leave my client without a door for 2 months and leaving me out of pocket having to compensate my customer for having to wait this long with no offer from anything from yourself. Although garage door was good quality”

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Good afternoon Chris, As per your email below I can confirm that your order was placed with Garage Door Sale on the 20th of November 2017 this order was then processed the very next day and sent over to Novoferm on the 21st of November (the manufacturer not the supplier). Please see the attached, this confirms that Garage Door Sale had sent your order to the manufacturers. Unfortunately due to a processing error the order was never passed over to Novoferm’ s supplier for the Steel-line product. This error was not noticed as you are aware until you contacted us to chase the delivery. Although every effort was made to try and get this order through quicker, due to the Christmas break we were unable to rush the delivery of the door, this was further put back by a one week delay from the supplier meaning your door was not then delivered to us until 30th January. I believe we then held the delivery of the door off until you returned from your annual leave at your request. All I can do is apologise for the delays in your delivery, and the lack of service that you have received. There has been further processes put in place now to prevent this problem re-occurring, hopefully you would not take this as the level of service usually provided by ourselves, and that we can try and do business again in the future. Kindest regards Garage Door Sale Team

Garage Door Direct is rated 4.4 based on 173 reviews