Garage Door Direct Reviews

Name: Garage Door Direct
Address: Unit 5 - 9 Sedgewick Road North Luton Industrial Estate Luton, Unit 5 - 9 Sedgewick Road North Luton Industrial Estate Luton, Luton
Rating: 4.42

4.4 Rating 173 Reviews

86 %

of reviewers recommend Garage Door Direct

4.4

Based on 173 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

About Garage Door Direct:

With over 23 years of experience in garage doors, we've become the UK's largest wholesaler of our kind.

We pride ourselves on our competent, professional and efficient service as well as our competitive prices. We guarantee to be able to offer the best prices on ANY Cardale of Novoferm manufactured garage door. We supply across the country to builders, tradesmen, developers, large companies, councils, end users and more.

Starting from as little as £199, we offer a range of garage doors including Cardale, Novoferm and Wessex . By selling online, we're able to offer our garage doors and spare parts directly from the manufacturers, meaning we're cheaper than other garage door companies.

Write Your review

Tell us how Garage Door Direct made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Garage Door Direct 5 star review on 23rd March 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Highly recommended. Great customer service, speedy delivery and excellent garage door for the money. Delivery driver was very helpful too.”

Helpful Report

Thank you for a great review and for your recommendation! Kind regards, Garage Door Sale

“Everyone was so helpful form the sales lady right down to the delivery driver, what more can I say but spot on.”

Helpful Report

Thank you for placing such a positive review! Kind regards, Garage Door Sale

“The door arrived as per the planned schedule, i had a small issue with a slightly damaged side rail, which is being dealt with. Door all installed and working well, very pleased with the door and service.”

Helpful Report

Thank you for placing a review! It's great to hear you are pleased with the garage door and our service. Kind regards, Garage Door Sale

“A brilliant service from start to finish. I spoke to Lee-Ann who was very knowledgeable and got the door ordered very quick. Also the door was manufactured and delivered super fast which helped massively. Thank you Garage door sales / Lee-Ann.”

Helpful Report

Thank you for placing us a fantastic review about our service! Kind regards, Garage Door Sale

“Very good item, easy to install by your self, professional team. Delivery man very helpful. Definitely recommend”

Garage Door Direct 5 star review on 4th March 2021

Helpful Report

Thank you for placing a great review and for your recommendation. The garage door looks fantastic fitted! Kind regards Garage Door Sale

“I was looking for a side-hinged door that looked good and improved on the security of my current door but did not have a large budget. This site was the cheapest I found after quite some time of looking. The knock down in star is simply because it did take longer than stated. Which although was understandable given the current situation I would still like to of been made aware of this to begin with and received updates without me chasing. However, I always received an update within a day or two from them whenever I asked. Particular thanks to Natasha for that. The delivery driver was great as well, he helped me place the door into my garage for safe keeping until I was ready to install it. The Garage door itself is great. I have no complaints. I was honestly not expecting something as well made and nice looking. The pre-hung side hinged garage door frame was a doddle to fit. Even for me. The lock and bolts on the door are a real bonus as well. The only negative here was the lack of instructions with the door. I had to download them from the website. Overall, I am extremely happy with my new garage door and would definitely order from them again. I would just be aware of delivery timescales and double check with them for realistic estimate.”

Helpful Report

“Poor service. No Order Confirmation received with a delivery date! Chased up later, told them to cancel. Given runaround, person on holiday, left for the day and such. Been 6 weeks now and still waiting on a refund. May have to go via Credit Card for a refund.”

Helpful Report

Good morning. I am so sorry to hear of the above issue. All order confirmations are emailed the following morning pertaining to all orders placed online and as previously discussed with you I can only but apologise again as this appeared to of not of happened. Please be assured your refund has been authorised after there being an initial delay due to production having started on your order. Once again, please accept our apologies for any concerns we may have caused you to your end and please don't hesitate to contact us at Garage Door Sale if we can assist you any further.

“Short & Sweet. Excellent service, from first telephone call right through to and including, delivery. The Garage Door - is of a very high standard of manufacture and was straight forward to install, on a DIY basis. Many Thanks - From a Very Satisfied Customer.”

Helpful Report

Dear Scott, thank you for leaving us such a wonderful review. We are thrilled that you loved your experience with us at Garage Door Sale as we strive for customer satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thank you for your kind words and your much valued custom.

“Excellent service lorry driver was also very helpful thanks”

Helpful Report

“Excellent quality product at the right price and great service from Lee-Ann and Rebecca. Slightly let down by the promised delivery date being missed, but this was due to the factory having a rush of orders... A nice problem to have! :-).”

Helpful Report

“Good price, good lead time. Nice to hear from Employee Of The Month Rebecca.”

Helpful Report

Thank you placing a review! Kind Regards Garage Door Sale

“Very pleased with the product, easy to order helpful staff, delivered before time quoted Easy to fit, removed old door and fitted new in around an hour....”

Helpful Report

“Very please with my Cardale Gemini door quality and the price I paid for it. Not so happy about the length of time it took to deliver it. Supposedly it was 4-6 weeks but in reality it was over 10 weeks. Fortunately for us our builder was able to install a temporary door but this could be a major issue for some people. Staff were very helpful when phoned and promised to chaise up the manufacturer who were the cause of the issue but we had to keep phoning to get an update - some unprompted feed back would have been nice.”

Helpful Report

Thank you for your review. We are pleased you are happy with the product and the service of the team at Garage Door Sale. Feedback is always welcomed to which yours has been taken on board pertaining to unprompted updates. Generally speaking the lead time is approximately 4 weeks and it is with regret you suffered an issue with the manufacturers to which we conversed with consistently for a speedier resolution. Once again may I thank you for your review and please don’t hesitate to contact us if we can assist you any further. Kindest regards Garage Door Sale

“Seems to be a quality product at a very affordable price. Easy to select and order, delivery exactly as planned. The builder has not yet installed the door.”

Helpful Report

Thank you Brian for a great review of our product and service! Kind Regards Garage Door Sale

“Ordered door, website states you will be informed of delivery, not informed despite having email and phone no. Arrived damaged not fit for purpose after 4 weeks so informed garage door sale as instructed immediately. Sent photo as requested and then asked to send more photos which I did. Phone after a week to be told it being dealt with under warranty but not to worry because we can see substantial damage from photo. Another week goes by so I phone and now they want more photos as only damage to the front is covered, apparently your door can be wrecked at the rear but as long as front is ok that’s good enough. Long story short KEEP clear of this company, pay more for professionalism or you will have a damaged door and hole in your bank account like me. Shame on you garage door sale.”

Helpful Report

I am sorry to hear of your damaged door. As previously discussed with you, Garage Door Sale is striving for a speedy resolution to which additional photos were required to the front of the door to aid your warranty claim. As soon as we receive the photos, we will promptly reply thereafter as previously discussed with you. We genuinely want to work with you for speedy resolution to which was mentioned in our conversation. We will look forward to receiving your photos which will enable us to proceed with your claim. Should you need us in the meantime, please call on 0800 404 8011. Kind Regards Garage Door Sale

“I rang and ordered a new garage door the sales assistant was very helpful indeed. She went through every detail including the sizes .pattern and delivery times. Exhalent service would recommend them. Thank you.”

Helpful Report

Thank you Peter for your great review and for your recommendation! Kind Regards Garage Door Sale

“Very good service and quality of product”

Helpful Report

Thank you Jeffrey for taking the time to place us a review. Kind Regards Garage Door Sale

“I have used your company for over 3 years. The sales and delivery side of your company are brilliant 10 out 10.A special mention to Lee-Ann in your sales.She is a credit to your company.Thankyou”

Helpful Report

Thank you Tim for placing a great review, your feedback will be passed on to Lee-Ann! Kind Regards Garage Door Sale

“The staff at Garage Door Sales are very helpful and friendly. The doors always turn up in good condition. The only thing I would say is that the lead times are fairly long and you don't get a delivery date until the last minute, which means our customers are waiting for an update for a while. However, that being said, GDS are always honest and open about their lead times/delivery.”

Helpful Report

Thank you for taking the time to place us a review. Your feedback will be passed on! Kind Regards Garage Door Sale

“Good service .fast delivery.great quality”

Helpful Report

We appreciate your review Shaun - thank you! Kind Regards Garage Door Sale

Garage Door Direct is rated 4.4 based on 173 reviews