Gap 360 Reviews

Name: Gap 360
Address: 121-123 Mount Pleasant Rd, Tunbridge Wells, Kent
Rating: 4.76

4.8 Rating 1,944 Reviews

92 %

of reviewers recommend Gap 360

Company Reviews

Metrics

Info

4.8

Based on 1,944 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Gap 360 was great! From start to finish, the booking was so easy and very helpful! Joey our tour guide made the experience for me. He could not have been more helpful. He was always smiling and got to know us all! He always put our needs first and made us feel very safe and get a real cylindrical experience! Thanks Joey”

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Posted 1 year ago

Thanks for your review Charlotte! It's awesome to hear you had a great time on your trip 😀

Posted 1 year ago

“My trip was awful. From start to finish (6weeks in total) there were constant issues and lack of information regarding extra fees or the schedule ahead of time. The tour guide had no interest in actually doing his job only sleeping with the girls on the group which ruined the whole trip for people genuinely there to travel.”

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Posted 1 year ago

Hi. Thank you for your review and for bringing this to our attention. We take this type of feedback about tour guides very seriously. This matter in question is being dealt with by the local team, and the guide is not scheduled to lead any further groups until all feedback and comments raised have been assessed, and a full investigation is complete. In regards to the extra fees and schedule, some trips have optional extras and activities which you can pay for locally, however, these are not mandatory. We will pass this feedback on to our product team to see if there are any other improvements we can make in regards to this information. Please do reach out to us at info@gap360.com if you would like to discuss your trip feedback in further detail.

Posted 1 year ago

“The last 25 days have been amazing! Our Troy guides Man and Patrick made the trip so special, couldn’t have asked for a better group”

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Posted 1 year ago

So glad you had an amazing time, Jasmine! Thank you for your review 😊

Posted 1 year ago

“This has been the best experience of my life, I have met so many great people and friends for life. Our tour guides Man and Patrick exceeded expectations and we’re Amazing and made the tour even more special! Credit to both of them”

Gap 360 5 star review on 14th February 2023

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Posted 1 year ago

Thanks for your review, Jack! Amazing picture!

Posted 1 year ago

“This was the most incredible trip! So lucky to have such amazing tour guides - Patrick and Man, they were beyond helpful, caring, and truly felt like family. Nothing was ever too much to ask and they had a wealth of knowledge about everything! So blessed to be apart of this Trip. So many amazing things to see and do, but the people and our tour guides is what made it so special!”

Gap 360 5 star review on 13th February 2023

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Posted 1 year ago

Hi Georgia, thank you for your review! Loving the group photo 😊

Posted 1 year ago

“This has been the best trip I could have ever asked for. It has exceeded my expectations. Our tour guides, Mr Patrick and Man have been the most amazing, supportive and fun tour guides we could have ever asked for. I couldn’t wish for better.”

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Posted 1 year ago

Thanks for your review Chloe!

Posted 1 year ago

“Really simple and easy to navigate the website and decide what you want to do.”

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Posted 1 year ago

Thank you for the review, Jack!

Posted 1 year ago

“I have just finished the 25 day Thai Adventure which was amazing!! Can was the best tour guide ever! He made sure we got everywhere on time, made sure we enjoyed all the included activities & even on rest days he would be working & giving us advice and recommendations on what activities we could do. Honestly, he was so helpful & knowledgeable! Thanks for a brilliant trip!”

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Posted 1 year ago

Hi Hannah, thanks for your review! We are so glad you had an amazing time on Thai Adventure and we love hearing such great things about our tour guides!

Posted 1 year ago

“Everyone has been so so helpful with all my questions!! Quick response from staff, easy to navigate website and variety of tour choices.”

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Posted 1 year ago

Thank you for your lovely review Emma!

Posted 1 year ago

“Unreal trip. Thailand was unbelievable. Out your guide ‘can’ made the trip, absolute legend Knew absolutely everything. Top class personality. He made the trip for all 22 of us. 5stars from me.”

Gap 360 5 star review on 10th February 2023

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Posted 1 year ago

Hi Liam, thanks so much for your review!

Posted 1 year ago

“Can has been the best tour guide for Thailand! Couldn’t have asked for a nicer and more helpful guide. He was amazing! Definitely a trip I will never forget”

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Posted 1 year ago

Thanks so much for your review! 😀

Posted 1 year ago

“Our tour guide Can, was genuinely the most amazing person you could ask to take you around Thailand, he is such a happy guy and always managed to make us laugh even while rushing us around! This man needs a raise!!”

Gap 360 5 star review on 9th February 2023

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Posted 1 year ago

Thanks for your review Dylan! 🌴

Posted 1 year ago

“We booked onto the 18 day tour which was our first ever experience with Gap360. The tour was amazing and included so many amazing places in Thailand. Our tour guide called Can was so lovely and helpful with everything for the whole duration of the tour and afterwards once we had left the group. I would definitely recommend booking this trip, it's a great way to start your backpacking trip both if you are travelling with others or just on your own.”

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Posted 1 year ago

Hi Liv, thanks so much for your review! It's great to hear you had an awesome time in Thailand 🌴😀

Posted 1 year ago

“I booked online got my confirmation, seems easy enough :) Liked being able to read visa & travel requirements to ensure I was booking the right trip, saved me some research time.”

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Posted 1 year ago

Thanks for your review Jessica 😀

Posted 1 year ago

“Myself and my partner have just returned from South East Asia having done the Thai Adventure in December with Gap 360. We arrived at the accommodation to be told the staff had no knowledge of us being on the tour, and they had not received our names on their list. The Gap 360 liaison in Thailand could not be much help, as they had not received our names from Gap 360 UK either - despite plenty of communication from Gap 360 confirming our places and reminding us to complete all the forms before arriving in Thailand. The hostel staff eventually got hold of Gap 360 in the UK who rightfully confirmed our places finally. Fortunately, there was space for us but we had the last two beds in a room and were separate from the group. Our tour guide Robbie then arrived and was very accommodating that evening, ensuring we were settled in despite the late room arrangements. However, since we were not on his list either, our long haul transfer to Chiang Mai the very next day was affected and this time the bus was full. Robbie managed to book us onto the next bus, but the whole group were affected by this, as we arrived an hour after the rest of the group. Robbie assured us this would be the last mistake, promising that we would from then on be booked onto everything along with the group, and he was true to his word. The rest of the tour was a superb experience thanks to Robbie and a wonderful group. Robbie truly made this a fantastic experience and dramatically turned our early misfortunes around. He was kind, cheerful, incredibly helpful and informed, and genuinely considered us family for our time in Thailand, and our feelings towards him were mutual, and shared by all. We will absolutely seek out Robbie for any future travels - Gap 360 are very lucky to have him. Still not received an apology from Gap 360 for their glaring error which could have ruined the trip had it not been for Robbie!”

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Posted 1 year ago

Hi Jack. We are really sorry to hear your review, as you were helped by the Gap 360 team on the ground. This trip is exclusive to us and all staff you met were part of our in-country team. The in-country team informed our head office that there was an error with the first hotel booking system which was quickly rectified as best as possible by multiple members of the team and hotel staff. The bus journey was a separate matter due to your trip being a very very late booking, and the bus the rest of the group took was already at capacity. These issues were both completely out of our control but dealt with by the Gap 360 team in-country, and as far as they were aware you were satisfied with the outcome. You never raised a complaint or feedback to them whilst on the trip. Out of 25 wonderful days in Thailand only a couple of days were minorly impacted so we hope in time you change your mind about the rating considering the wonderful time you had with Robbie and the group.

Posted 1 year ago

“I had the best 25 day trip around Thailand with Gap 360! Mickey our tour guide made it even better than I could have imagined and would recommend anyone to book this trip!”

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Posted 1 year ago

Hi Lois, thanks so much for your review! 😊

Posted 1 year ago

“Mickey was our tour guide. He was the best tour guide in the world. He made our trip unforgettable, he looked after us so well and told us the best places to go. Mickey was so lovely and funny, if you get him as your tour guide you hit the jackpot. He truly made our trip a one in a life time experience. I highly recommend to anyone who wants to travel Thailand”

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Posted 1 year ago

Thanks for your review Ellie! 😊

Posted 1 year ago

“Our tour guide Mickey really made our trip so special. He was so caring and always down for a good time. Apart from the itinerary, he would recommend many amazing places and gave us a real authentic experience. Thailand couldn’t have been any better without him!! This trip was definitely one of my favorites and I highly recommend to anyone :)”

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Posted 1 year ago

Thanks for your review Caroline! 😊🌴

Posted 1 year ago

“Our tour guide was very helpful and so friendly. He had no bad days at all, always on the ball and new everything we needed to know if he didn’t have an answer he would get back to us within an hour. He mad everyone feel welcomed. Gap 360 also didn’t take long to answer when I needed to ask a question or had a query. Price was reasonable for what we done.”

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Posted 1 year ago

Thanks for your review! 🌴😊

Posted 1 year ago

“Had an amazing trip in Thailand with the best tour guide Mickey! Was an unforgettable experience and couldn't have asked for a better guide!”

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Posted 1 year ago

Thanks for your review Max! It's great to hear you had an awesome time in Thailand 😊

Posted 1 year ago

Gap 360 is rated 4.8 based on 1,944 reviews