Gap 360 Reviews

Name: Gap 360
Address: 121-123 Mount Pleasant Rd, Tunbridge Wells, Kent
Rating: 4.76

4.8 Rating 1,948 Reviews

92 %

of reviewers recommend Gap 360

Company Reviews

Metrics

Info

4.8

Based on 1,948 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Gap 360 5 star review on 7th January 2025

Chloe H

Gap 360 5 star review on 5th January 2025

Ella R

723

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The people were very helpful in providing me information and helping me sort flights. Will 100% be using Gap360 again.”

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Posted 5 years ago

Thanks for your review, glad we could help with your travel plans! 🙌

Posted 5 years ago

“Guides are excellent and so much fun to be with! Would 100% book another trip with gap 360 😊”

Gap 360 5 star review on 23rd August 2019

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Posted 5 years ago

Thanks Elena, glad you had a great time! 😊

Posted 5 years ago

“Really good communication over email when I had questions and fast reply put me at ease. Well organised.”

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Posted 5 years ago

Thanks so much! 😊

Posted 5 years ago

“I can’t thank Gap 360 enough for this amazing experience. The trip was packed with amazing trips, sunset dinners, and has given me friendships for life. Our tour guide Nicky couldn’t have done a better job and I know my experience would not have been the same without him, he was our friend as well as our tour guide and he was very easy to get on well with. I would recommend him as a tour guide to any company or anyone who would like to visit Thailand, he is brilliant at his job and taught us a lot of the Thai culture which was one of the highlights of the trip for me. Overall I am very happy with my experience of travelling with this company and I hope Nicky gets recognition for the amazing job he has done with our group. Thank you Gap 360!”

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Posted 5 years ago

Hey Samuel, thanks for leaving a review - we're so happy you had an amazing trip full of great experiences! I have passed on your messages about the guide to the relevant team; it's wonderful to hear 😊

Posted 5 years ago

“I LOVED this trip! India was everything I thought it would be and more. One of the best parts of the trip, and the one I'm most grateful for, was our tour guide Manvendra. He was incredibly knowledgable and so much fun! He always put us first and made sure everyone was always okay. If it weren't for him, the trip would have been a completely different experience. We definitely would not have seen or done as much as we did whilst on this experience with him and I hope he gets the recognition he deserves for making it such a fantastic trip!”

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Posted 5 years ago

Thanks so much for your review Rosie, we're so happy you loved your trip and we will pass your feedback about your guide to the relevant team 😊

Posted 5 years ago

“Gap 360 staff were very helpful and answered all my questions very quickly. The support they provided was superb. The company they booked my trip through was called Topdeck. They were also a superb company that I would 100% recommend to anybody. The guide and driver on my trip were both so professional, friendly and brilliant at their jobs. They made the trip even better. I would recommend both companies to you!”

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Posted 5 years ago

Cheers for your review Tom, much appreciated!

Posted 5 years ago

“Very easy website to use, very informative would 100% recommend and have recommended to people!”

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Posted 5 years ago

Thanks so much Katherine, we appreciate you spreading the word 🙌

Posted 5 years ago

“The most helpful website , found the perfect country and people and looking for more country to go to”

Gap 360 5 star review on 17th August 2019

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Posted 5 years ago

Lovely to hear Alexandra, we have loads more destinations so get planning!

Posted 5 years ago

“A great company that makes planning trips really easy! Very efficient in terms of contacting you and making sure everything whether it be flights or sorting early arrivals is sorted. Definitely will be using again!”

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Posted 5 years ago

Thanks! We're happy to help in all aspect of your travel plans 😊 Just drop us a message when you're looking to head away again!

Posted 5 years ago

“Don't think, just book!”

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Posted 5 years ago

🙌

Posted 5 years ago

“The South Africa Wild Adventure trip fell short of my expectations. The trip itinerary that is advertised online is far different from the real experience. Firstly, this trip is advertised as a conservation and volunteering project, and I was really excited to take part in animal conservation. However, the "conservation" part of the trip involved about 30 minutes of filling a hole in the road with sand. This was the only conservation activity for the whole 15 days - we took no part in "anti-poaching" activities, as advertised. Additionally, the volunteering part of the project felt more like voluntourism. We spent about 2 hours at a child daycare centre on 2 occasions. However, we were not informed by Gap 360 prior to the trip departure how impoverished the community was and that most of these children are orphans who require basic things such as shoes and toothbrushes. If Gap 360 had mentioned this to us then we would have been of more assistance by actually bringing stuff that they need, and also be able to prepare some activities to do for the 2 hours - as on both occasions we spent the majority of the time trying to prevent the children from hurting themselves on the broken glass and the hazardous playground, rather than actually provide something worthwhile such as an English or maths lesson. There was a serious lack of structure in the "conservation" and "volunteering" activities. Worse still, Gap 360 pride themselves on not being affiliated with any companies that are involved with any forms of unethical treatment of animals. However, the game reserve where we stayed offers elephant-back safaris. We did not take part in riding the elephants ourselves, but the guides rode the elephants whilst we played football with them. Elephants are wild animals who should not be trained to play games for our amusement. Additionally, I was appalled at the amount of free time we had. This was advertised as an action-packed 15-day trip, but we only had about 7 days full of activities. The days without activities were advertised as quite full-on and exciting with bush drives and walks, as well as the conservation and volunteering activities, but in reality, we spent most of our time having to entertain ourselves with whatever books or card games we brought. I felt that advertising the trip as 15 days allows Gap 360 to increase the price, and £899 for a 2-week trip in South Africa sounds like great value - however, I felt like I overpaid for this trip and regret booking it. The staff on-site were lovely and so were the other people in the group, and some of the activities were very enjoyable, such as the trip to Kruger (which is advertised as 3 days but technically you only get 2 full days). However, I made the Gap 360 staff aware of my concerns during the trip only to be given patronising responses. They are not willing to take on board any constructive criticism and are not going to make any changes to the trip any time soon. Therefore, if you want to have an action-packed 15 days, and genuinely make a difference to the community by volunteering, and also gain conservation experience, then this trip is not for you and I would not recommend it.”

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Posted 5 years ago

We are sorry to hear your trip fell short of your expectations. We can see that the Operations team have already been in touch with you about your feedback and to discuss your concerns directly. We are always looking for ways to ensure the best customer experience and your comments have been taken on board and passed to all relevant teams. Thank you again for your valuable feedback.

Posted 5 years ago

“Just got back from weeks away travelling. Gap360 was super helpful with my travel organisation and any problem i had, they sorted it out straight away. would definitely be using again!”

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Posted 5 years ago

Thanks Sophie, we are happy to help and are pleased you had a great time away with us! Get back in touch when you're ready for your next adventure! 😊

Posted 5 years ago

“Very fast and efficient, easy to use system. Can't wait to start my trip!!”

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Posted 5 years ago

Hope you have an amazing time! 🙌

Posted 5 years ago

“Helpful with organisation but would be better if they gave you more information about the tours before you leave because some itineraries were only given to us a week or so before sometimes only a few days. Flight team were really really good such a good price for the flights we had”

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Posted 5 years ago

Thanks for your review! All your itineraries are in your online account before you travel, however I'll pass your feedback to the relevant team. The flight's team are usually great at finding deals, glad they could help you out!

Posted 5 years ago

“I decided to book a trip to Thailand with Gap 360 on a whim after hearing about this company from a friend. After doing so, I can say that is was one of the best decisions I've ever made. The incredible people I met during my time abroad and once in a lifetime opportunities will stay with me for a long time to come.”

Gap 360 5 star review on 12th August 2019

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Posted 5 years ago

🙌 So glad you just went for it, and had an amazing time!

Posted 5 years ago

“The whole trip was great start to finish. Each country that was visited on the trip was selected well so that we had the best experience possible. Some of the hostels could have been selected a bit better but 9 times out of 10 they were in a prime location with decent nightlife nearby.”

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Posted 5 years ago

Thanks for your review Christopher, we're really pleased that you had a great trip!

Posted 5 years ago

“Very helpful company that helped me all the way on planning my trip. Would recommend them with enthusiasm as they were extremely helpful and the projects/activities I booked through them were amazing and allowed me to meet some amazing and lovely people that I would likely not have met without this chance”

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Posted 5 years ago

Hi Steven, we're really proud of our trips and the friends you can make on them! Do get back in touch when you're ready for your next adventure with us. 😊

Posted 5 years ago

“Had a great time on the Southeast Asia adventure, would definitely recommend :)”

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Posted 5 years ago

🙌 It's a fantastic trip, glad you had a great time!

Posted 5 years ago

“Gap 360 were so helpful throughout the build up to the trip. They give amazing pre trip advice and the packing lists are perfect!”

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Posted 5 years ago

Thanks for your review, glad we could help!

Posted 5 years ago

“Gap360 made my trip totally stress free and allowed me to see and do things I wouldn’t have done if I had not of gone with the company. Everyday I woke up with a smile on my face knowing what the day had in store for me. I had the most amazing experience and I can’t wait to book my next trip!”

Gap 360 5 star review on 8th August 2019

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Posted 5 years ago

You make us blush with happiness Olivia 😊 We'd be honoured to have you travel with us again ;)

Posted 5 years ago

Gap 360 is rated 4.8 based on 1,948 reviews