Gap 360 Reviews

Name: Gap 360
Address: 121-123 Mount Pleasant Rd, Tunbridge Wells, Kent
Rating: 4.76

4.8 Rating 1,944 Reviews

92 %

of reviewers recommend Gap 360

Company Reviews

Metrics

Info

4.8

Based on 1,944 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About Gap 360:

With 200+ trips in 50+ countries there is something for everyone!

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Jane has been amazing and so kind helping me book my trip! Answering all my questions so quickly and helping me every step of the way, from the very start to booking!”

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Posted 3 years ago

Thanks so much for your review Izzy, we really appreciate it! 😄

Posted 3 years ago

“Easy and straight forward”

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Posted 3 years ago

Thanks for your review Arran! 😊

Posted 3 years ago

“Katie and Jane especially have been so friendly and helpful, which really makes taking this big step 100% easier! So quick to help with changing my date due to Covid, couldn’t be happier :)”

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Posted 3 years ago

Thanks so much for your review! We really appreciate your kind words and we're so happy to have been able to help 😊

Posted 3 years ago

“So far everyone has been so nice and helpful, really settling any nerves”

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Posted 3 years ago

Thank you for your kind words Tom, we really appreciate it!

Posted 3 years ago

“Can't fault the customer service. Just booked a trip for 2022, the staff couldn't have been more friendly and helpful. Katie in particular was amazing, explained everything I needed to know and made the whole process stress-free :)”

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Posted 3 years ago

Thanks for your review Jake, we hope you have a great trip! 😁

Posted 3 years ago

“Despite booking during a global pandemic the staff at Gap 360 were incredibly responsive and helpful with answering any questions I had and keeping me informed with updates on my trip. Really great customer service!”

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Posted 3 years ago

Hi Tom, thank you for your review! We really appreciate it! 😊

Posted 3 years ago

“Extremely helpful and responsive staff, really make me feel well looked after. The new policy put in place in wake of the pandemic gives the customer peace of mind. The price of the experiences is very reasonable for the packages you get, would recommend this company to anyone looking to set off about the globe.”

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Posted 3 years ago

Thanks for your review Stephen, we really appreciate your kind words and we look forward to you travelling with us!

Posted 3 years ago

“They were very quick to respond to emails and questions and have been extremely helpful.”

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Posted 4 years ago

Thanks Montbretia, we really appreciate your review! 😊

Posted 4 years ago

“I took part in the Gap 360 Thai adventure last year. It was the best 4 weeks of my life! Truly amazing! I will treasure those memories forever!”

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Posted 4 years ago

Thanks Jamie, we really appreciate your kind words!

Posted 4 years ago

“I took part in the Thai adventure last year! Best 4 weeks of my life! Truly magical! Will treasure and remember forever!”

Gap 360 5 star review on 26th December 2020

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Posted 4 years ago

Thanks for your review! It's so lovely to see your memories. We're so happy you had a great trip with us 😊

Posted 4 years ago

“Really easy to navigate around the website and all my travel plans have been organised into my own online account. Great service and lovely team- glad to be travelling with them!”

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Posted 4 years ago

Thanks for your review Phoebe! We're happy to help and hope you have a wonderful trip with us ✈️

Posted 4 years ago

“I needed help with my trips and information and Katie was really helpful and really went the extra mile very happy with the service and cant wait for Japan 😊😊”

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Posted 4 years ago

Thanks for your review Billie! We really appreciate it 😊

Posted 4 years ago

“Amazing service even through these tough times unfortunately didn't get to go on my travels but will be returning to gap 360 when we can get back out there”

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Posted 4 years ago

Thanks for your review Baillie, it's really appreciated 😊

Posted 4 years ago

“I had a great trip in Vietnam and Thailand. Met some wonderful people and some fantastic memories, definitely would recommend this company.”

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Posted 4 years ago

Thanks for your review Henry, we're glad you had a great time! 😁

Posted 4 years ago

“Haven't booked with them before but from what I hear, they kick ass.... plus staff are very responsive with queries... definitely looking to book a working holiday (leaning toward NZ) with them in the future.”

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Posted 4 years ago

Thank you for your review, we look forward to you travelling with us in the future! Please do get in touch when you're ready for your working holiday adventure 🙌

Posted 4 years ago

“I did Ultimate Oz in Sept 2014 (age 18) and it was absolutely brilliant! Would highly recommend for anyone especially those travelling alone and nervous about travelling without support. The activities and nights out were unforgettable, the tour guides were friendly and helped with CVs, job applications, phone sims etc. After the tour I did some travelling and then returned to Sydney where I lived and worked for a few months, before continue my travels to New Zealand and Asia. Without Gap360 I would never had had the confidence to do this trip which became was the adventure of a lifetime and has given me friends for life. Thank you so much! I would also like to add (after seeing some negative reviews) that whilst I've not dealt with Gap360 during Covid19, I am sure they are doing their utmost to balance satisfying thousands of customers whilst keeping staff in jobs. It is a really trying time for everyone right now but especially for certain industries, like tourism. Hats off to all the staff having to deal with all the cancellations and reschedules (that have occurred through no fault of the company) - my thoughts are with you all!”

Gap 360 5 star review on 4th September 2020

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Posted 4 years ago

How nice to hear from you Rachael and thanks for such a nice review and update on how you got on overseas. These are indeed testing times for us all, and to hear nice comments like this brightens up all our days ;)

Posted 4 years ago

“If I could give a 0 star review, I would. I saved up for years on minimum wage jobs during my studies for the trip of a lifetime. I was excited to book this trip with Gap360... then COVID happened. My treatment by the company since then has been appalling. It is money-grabbing and unethical. I was initially told I could only be refunded a measly quarter of my trip. I have since battled this, and sadly given up. Now, I have been charged a cancellation fee of nearly £600 for a trip that never even went ahead. That's hundreds of hours of work, and is vital money in a time of extreme financial difficulty. The cancellation policies this company have are ridiculous. You get charged a 50% cancellation fee if you cancel within TWELVE WEEKS of departure. Most holiday companies don't even require payment for trips until 6 weeks before departure. I can't speak to the trips themselves, but beware if you give your money to this company because if for some reason it doesn't go ahead or you have to cancel, it's likely you won't see a decent chunk of that money again. Gap360 is currently staying afloat with funds from customers that haven't received any of their services. Do not give them any of your hard-earned cash, find another, respectable company.”

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Posted 4 years ago

Hi. Thank you for your feedback. One of your trips which was cancelled due to Covid-19 I understand has been resolved separately by our operations team. The other trips you cancelled were open-dated trips. As these are open-dated trips you cancelled, and they were not cancelled by us due to Covid-19, standard cancellation terms apply. I can see that as a gesture of goodwill we lowered the cancellation fees in this instance. If you change your mind and you would like leave the trips open-dated you will incur no fees. Please do get in touch as soon as possible if you wish to do this.

Posted 4 years ago

“Thailand 2017, this was the first time I travelled alone age 19 and it was amazing, very well organized, the tour guide made the trip, everything was perfect”

Gap 360 5 star review on 5th August 2020

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Posted 4 years ago

Thank you for your review Zoey, it's so great to hear from our past travellers, especially those who went a few years ago and are still remembering their travels with us! 😊 We hope to see you on a trip with us again soon!

Posted 4 years ago

“Extremely helpful customer service and provide very good information on trips you are interested in. Respond to emails quickly and help the best way possible.”

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Posted 4 years ago

Thank you for your review, we really appreciate your kind words 😊

Posted 4 years ago

“This is my first time travelling solo and so far I cannot complain. The advice Gap365 have provided has been excellent and has really put my mind at ease.”

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Posted 4 years ago

Thank you for your review Shaunie, it's really appreciated 😊

Posted 4 years ago

Gap 360 is rated 4.8 based on 1,944 reviews