Gap 360 Reviews

Name: Gap 360
Address: 121-123 Mount Pleasant Rd, Tunbridge Wells, Kent
Rating: 4.76

4.8 Rating 1,944 Reviews

92 %

of reviewers recommend Gap 360

Company Reviews

Metrics

Info

4.8

Based on 1,944 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About Gap 360:

With 200+ trips in 50+ countries there is something for everyone!

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everyone was really helpful and supportive throughout the process.”

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Posted 2 years ago

Thanks for your review! ✈️😊

Posted 2 years ago

“MASSIVE thanks to Tess Smith, who made the booking process so quick & smooth. Helpful from the very beginning with sending us information before we had even booked on the tour! A credit to the company! We are now ready to finalise everything else and get to Australia in April :)”

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Posted 2 years ago

Thanks so much for your review! We will make sure to pass this on to Tess ✈️😊

Posted 2 years ago

“They are so quick with their responses, I feel so looked after and cared for with this company. I am now just so excited to start my trip!!”

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Posted 2 years ago

Thanks for your review Phoebe! We hope you have an amazing trip 😊✈️

Posted 2 years ago

“Everything is very well organised and clear on what my next steps are.”

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Posted 2 years ago

Thanks for your review, Emily! We really appreciate it! 😊

Posted 2 years ago

“Becca was the most FANTASTIC advisor! Helped me sort a *very* complicated schedule without any complaint and was always so quick to respond. Highly recommend!”

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Posted 2 years ago

Thanks for your review Molly! We will make sure to pass this onto Becca 😊✈️

Posted 2 years ago

“Booking with gap360 was the best decision I made. I have never been travelling on my own so doing it this way is a compromise! The team have been very supportive throughout!”

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Posted 2 years ago

Hi Victoria, thanks so much for your review, we really appreciate it! 😊

Posted 2 years ago

“I’ve had the best experience with Becca!! She has been so helpful and sorted everything for me so smoothly! I can’t wait for the trip of a life time :)”

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Posted 2 years ago

Thanks for your review Chloe! 😄 We're so glad Becca could help with your trip and we look forward to you travelling with us soon!

Posted 2 years ago

“Space wasn’t saved for me? So can’t go on the trip having paid”

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Posted 3 years ago

Thank you for taking the time to leave a review. In this instance, as our trips are so popular and selling out so fast, the trip had just a couple of spaces left. Between the time you booked and the time our operations team went to confirm your space, the trip had already sold out as other customers booked ever so slightly ahead of you. This is really unfortunate and we can understand your frustrations. We're doing all we can to increase trip capacity due to incredibly high demand. I understand you will be receiving a full refund which has already been processed. If you do wish to consider travelling with us in the future please do get in touch and we'd be more than happy to help.

Posted 3 years ago

“Booking with Gap360 has been super easy. The staff I’ve interacted with have been exceptionally helpful in answering any questions I may have. They have even contacted the local team to find out more about the itinerary for me. Response times have always been fast. Only reason this is a four star not five is I think there should be more transparency about the fact you need a doctor to fill out a medical form if you have a health condition. I’ve never had to get my doctor to fill in a form to say I can go on holiday before, it came as a shock to me. I am unable to prepare anything till I’ve been for deemed to go which is a stress I wasn’t prepared for. I’m not against the medical form as I understand it’s to keep them and me safe but wish that there were alternatives.”

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Posted 3 years ago

Thanks for your review Amelia, we're so glad we can help with any questions you have. Thank you for providing feedback, we're always looking to improve our customer experience so I will make sure this reaches the relevant team for consideration. We hope you have a lovely trip with us 😊

Posted 3 years ago

“It was amazing! Even though the weather was against us they always had a back up plan. I’m definitely booking again!”

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Posted 3 years ago

Thank you so much for your review! We really appreciate it and are so glad you had a great time travelling with us! We look forward to you heading on another adventure with us soon 😊

Posted 3 years ago

“Really fast replies and contact from Gap360. Prepared me and got me ready with all the documents I would need when they put me in touch with the local agency that got me the placement. Really professional and a lot quicker than I thought it would be which is great!”

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Posted 3 years ago

Thank you for your kind review, we really appreciate it!

Posted 3 years ago

“Smooth process”

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Posted 3 years ago

Thanks for your review!! 😀

Posted 3 years ago

“Always helpful! Trip was great and very happy with the customer service.”

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Posted 3 years ago

Thanks so much for your review! It's great to hear you had an amazing trip 😊

Posted 3 years ago

“Bisher waren alle so nett und hilfsbereit, das hat wirklich alle Nerven beruhigt”

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Posted 3 years ago

Danke schön! 😊

Posted 3 years ago

“Jane was very good and very helpful. Happy to book with her again!”

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Posted 3 years ago

Thanks so much for your review Billie, and your kind words about Jane! We're so pleased to help with your travel plans and look forward to your adventure with us 😁

Posted 3 years ago

“The Gap 360 service has been wonderful towards me so far!! I was hugely disappointed I had to postpone by October trip to New Zealand I've now pushed it back to 2022 and I cant wait to get on that plane. I got recommended a new package and a £100 discount which is very generous.”

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Posted 3 years ago

Hi Michael, thank you for your review! We really appreciate your kind words and we're excited for you to travel with us in the near future 😁

Posted 3 years ago

“So far all the service I have received from both Katie and Jane has been excellent. No faults at all!!”

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Posted 3 years ago

Thanks for your review! We really appreciate it!

Posted 3 years ago

“Everything went great. only thing is u guys should make sure that the information, pics and details are up to date because the pictures that were of African Dawn were def not the experience. The game room was filthy and not even used. There was nothing to really do but drink and sit around.”

Gap 360 4 star review on 15th August 2021

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Posted 3 years ago

Thank you for your review Sarita, we're glad you had a great time! We have passed on your valuable feedback to our product team to help improve the experience for future travellers.

Posted 3 years ago

“A friend recommended to get in touch with Gap 360 for a trip to Africa. I had my eyes on the Tanzania/Zanzibar trip and after speaking to one of Gap's friendly and knowledgable advisors I was sold! Unfortunately, due Covid-19 I was unable to travel, but once again, with the support and help of the amazing staff at Gap 360 I was able to get travel credit for my trip (to be used on any trip I would decide on in the future) and a reimbursement for the plane tickets. I recently got back in touch to get an update on the travel credit, which I am still to use for a long time, which is a great service and makes me very happy. I can't wait to explore the different options and listen to the experiences of the Gap staff (you will most likely speak to someone who has done the trip you are interested in, which gives great insights!) and get travelling again!”

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Posted 3 years ago

Thank you for your review Anne, we really appreciate your kind words, and we're really excited for you to travel with us soon! 😊

Posted 3 years ago

“Katie has been amazing at helping me and my friend find the best dates for us with really quick replies and all the information we could ask for and more!”

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Posted 3 years ago

Thanks for your review Izzy, we really appreciate it!

Posted 3 years ago

Gap 360 is rated 4.8 based on 1,944 reviews