Gap 360 Reviews

Name: Gap 360
Address: 121-123 Mount Pleasant Rd, Tunbridge Wells, Kent
Rating: 4.76

4.8 Rating 1,944 Reviews

92 %

of reviewers recommend Gap 360

Company Reviews

Metrics

Info

4.8

Based on 1,944 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About Gap 360:

With 200+ trips in 50+ countries there is something for everyone!

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tess has been very helpful in contacting the local team to ensure they had an extra space for me to join a tour. It’s really appreciated”

Helpful Report

Posted 2 years ago

Thanks so much for your review! We will make sure to pass this on to Tess 😊

Posted 2 years ago

“My whole experience was amazing, the company where so so useful and helped solve everything. The most amazing part however was hands down the guides, both Chai and Sunny where amazing and made our whole trip, they helped with everything and anything and where hilarious along the way. There was never a problem too big for Chai to solve, if someone lost there phone he would return half an hr having found it somewhere completely random, i have no idea how he does it but he is an amazing part of your team. The only thing i think could have been done better is the timings of the islands with the full moon party, we went to koh phagan a few days after the party meaning it slightly resembled a ghost town and there was no one there. Other than that the experience was amazing.”

Helpful Report

Posted 2 years ago

Hi, thanks so much for your review! It's great to hear you had an amazing time on one of our trips 😊 I will make sure to pass on your feedback to our Operations team!

Posted 2 years ago

“Really helpful and attentive team!”

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Posted 2 years ago

Thanks for your review! 😊✈️

Posted 2 years ago

“This was my first trip with gap360 and I had an incredible time! The trip was well organised, with a lot of activities packed in. If for whatever reason an activity couldn’t go ahead our tour guide would substitute it with something else. She also offered us many other optional activities to do so we were never bored. This tour is great for first time and experienced travellers, and the tour guides are very accommodating for peoples’ needs. Thank you for an amazing time!”

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Posted 2 years ago

Thank you for leaving a review, we're so glad to hear you had an incredible time on our trip! 😄

Posted 2 years ago

“The tour guide was amazing. The actual company itself, highly do not recommend”

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Posted 2 years ago

We're sad to hear your review, we receive so much wonderful feedback about our customer support and the amazing trips our travellers have taken with us, so this is a surprise to us.

Posted 2 years ago

“Everyone is so helpful”

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Posted 2 years ago

Thanks for your review!

Posted 2 years ago

“Very friendly and helpful staff! All advice seems very personal”

Helpful Report

Posted 2 years ago

Glad we could help Alexandra 😊

Posted 2 years ago

“Easy to book and very helpful with all questions and concerns”

Helpful Report

Posted 2 years ago

Thank you for your review, we really appreciate it!

Posted 2 years ago

“We have just finished an amazing time on the Thai adventure trip. It was jam packed with the sort of activities you never forget. With our tour guide Nyla we always felt safe and in responsible hands. She was fantastic at her job and if you have her as your leader you won’t be disappointed. Having used a company like this, it gave us peace of mind and let us relax, knowing that everything was cared for. The only adverse thing we have to say, is we did end up spending a lot more money than anticipated as there aren’t many meals included and a lot of the optional activities are very expensive (if you are looking to drink lots, it also adds up). Overall we recommend this to anyone looking for a memorable and fulfilling trip.”

Helpful Report

Posted 2 years ago

Thanks for your review, we love to hear you had an amazing time on your Thailand trip with us! We appreciate you highlighting the spending money, we'll pass this to our product team so they can review our information on this. We look forward to you travelling again with us soon! 😊

Posted 2 years ago

“Brilliant for new travellers”

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Posted 2 years ago

Thank you for your review, we really appreciate it!

Posted 2 years ago

“Becca has been amazing with sorting all of this!!!!”

Helpful Report

Posted 2 years ago

Thanks for your review! We will make sure to pass this on to Becca 😊

Posted 2 years ago

“Very exciting can’t wait now”

Helpful Report

Posted 2 years ago

Thanks for your review! ✈️😊

Posted 2 years ago

“Really quick and easy to book! Full info given and friendly staff”

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Posted 2 years ago

Thanks so much for your review! We hope you have an amazing trip 😊✈️

Posted 2 years ago

“Excellent customer service, very friendly. Easy to access information”

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Posted 2 years ago

Hi Robert, thanks so much for your review! ✈️😊

Posted 2 years ago

“Absolutely vile, poorly organised, awfully staffed company. Will be telling many people who have showed interest in my travels NOT to use you this company. Service was terrible and the company just take as much money as possible whilst doing the bare minimum. Useless.”

Helpful Report

Posted 2 years ago

Hi there, thank you for leaving us a review, and we're very sorry to read your feedback regarding Gap 360; this is not in line with the experience that the majority of our travellers have when they book with Gap 360. We pride ourselves on providing all our customers with a high level of customer service and we are sorry if you feel that this is not what you experienced. We do appreciate all feedback, so if you haven't already, please feel free to email your specific comments to info@gap360.com

Posted 2 years ago

“Yet to go on my trip but a very easy and informative booking process. So much information on all of the tours online. Tess has been extremely helpful in answering all of my questions and worries surrounding COVID. Can't wait for the trip!”

Helpful Report

Posted 2 years ago

Thanks for your review! We will make sure to pass this on to Tess 😊 Have an amazing trip! ✈️

Posted 2 years ago

“Had an incredible time in Italy! Would highly recommend the Italian escape!”

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Posted 2 years ago

Thanks for your review! ✈️😊

Posted 2 years ago

“Answered my phone call within seconds. Explained everything I needed, was super friendly and got me booked on to a last min trip so quickly. They sent all the covid details and help with flights too. Couldn’t recommend more!”

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Posted 2 years ago

Thanks for your review Abbie Rose! We hope you have an amazing trip 😊✈️

Posted 2 years ago

“Easy booking system and every team member I have spoken to has been lovely brilliant company! Can’t wait for my trip!”

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Posted 2 years ago

Thanks for your lovely review! We really appreciate it! 😊

Posted 2 years ago

“Very quick and simple to book your holiday. Fast responses to queries too.”

Helpful Report

Posted 2 years ago

Thanks for your review! We really appreciate it 😊✈️

Posted 2 years ago

Gap 360 is rated 4.8 based on 1,944 reviews