Gap 360 Reviews

Name: Gap 360
Address: 121-123 Mount Pleasant Rd, Tunbridge Wells, Kent
Rating: 4.76

4.8 Rating 1,943 Reviews

92 %

of reviewers recommend Gap 360

Company Reviews

Metrics

Info

4.8

Based on 1,943 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booked a Philippines tour with Gap360 thinking they were the company actually organising the tour as one of the team members I spoke to there said she used to run the tour herself. Only when I arrived did I realise OneLife ran the tour. The key question I had when booking was around how to leave the Philippines as the tour finished in El Nido but all flights directly from there to Manila did not allow you to book baggage. The alternative to this was taking a bus ride to Puerto Princessa and flying from there. In the end I booked this and had an overnight layover alone in Manila. Gap360 advertise themselves as providing hands on care and assistance whenever you need it and not being able to help with this query was concerning as the others on my tour who all had booked through OneLife directly knew that you could add baggage at the airport but as a first time solo traveller this was something I was reliant on my tour provider to inform me of. Would advise you to book with the tour provider directly as Gap360 take a percentage but provide no assistance.”

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Posted 1 year ago

Thank you for taking the time to leave a review with us. In this instance, your trip was indeed run by our local partner. This is made clear in your booking confirmation and your online account. Booking through Gap 360 you were able to receive the benefit of having UK financial security, a dedicated 24/7 emergency line, and other additional benefits. We do not overcharge customers in any way to make an additional percentage on top of the trip cost, our service and benefits are bundled into the standard tour price. We can confirm that multiple team members from Gap 360 and Flights 360 gave you help and advice on the options for when your tour ended and how to arrange onward travel to your next destination. We have verified you were able to add on baggage at the time of purchase of an onward flight from El Nido, not just at the airport, and the option to take the overnight bus and fly from Puerto Princesa was your choice. As you can appreciate, when your trip ends it is your responsibility for onward travel from the final destination and there are a variety of options available. We did explain your options clearly. Gap 360 pride ourselves on our outstanding customer service, and we have thousands of reviews about our excellent service, so it's really unfortunate that you feel let down, especially as we feel that we did everything we could to help you.

Posted 1 year ago

“Man was a great tour guide ! He had great recommendations for restaurants and activities and coordinated the trip really smoothly. Man and Gap360 really made my time in Thailand unforgettable and would definitely recommend the trip and company to a friend.”

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Posted 1 year ago

Thank you for your review! 😁

Posted 1 year ago

“Had a fantastic time on the Thai trip with unforgettable memories made. Our guide tour Namon was fantastic and very approachable he made the trip very relaxing and stress free. I would 100% recommend the trip to anyone considering it.”

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Posted 1 year ago

Hi Jay, thanks for your lovely review! 😊 Great to hear you had an amazing time in Thailand!

Posted 1 year ago

“I had such a great time in Thailand and had such a lovely group of people with me during my journey doing all of the activities. We had such a lovely organised tour guid who loved to chat with us about anything and was such a caring person, he made the trip flow so smoothly and couldn’t of asked for a better tour guid. His name was Mann and if u book onto this tour and have him you are going to have such a great time.”

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Posted 1 year ago

So glad to hear you had a great time in Thailand! Thank you for your review 😊

Posted 1 year ago

“Namon (Mann) was the most amazing tour guide! I had the most amazing 25 days on the Thai Adventure exploring many patty’s of Thailand with an amazing group of people. Mann was there 24/7 whenever we needed him and I could not have asked for a better tour guide. We love Mann!”

Gap 360 5 star review on 3rd November 2023

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Posted 1 year ago

Lovely picture, Georgia! Thank you for sharing & thank you for your review 😊

Posted 1 year ago

“Namon(Mann) made us happy, the best tour guide you could ever ask for, he deserves the world!”

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Posted 1 year ago

Thank you for your review Joel! 😊

Posted 1 year ago

“Namon (Mann) was the best tour guide we could have asked for. All of us absolutely adored him and it was a very emotional goodbye. Please give this man a promotion because he deserves it! He made our trip so special. The trip itself was amazing, very well organised and there was so much included! Couldn’t have asked for anything better. I’ve made friends for life!”

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Posted 1 year ago

Thank you for your review and for sharing this lovely picture 😊 We love hearing such great things about our amazing tour guides and are so glad you had such a good time in Thailand!

Posted 1 year ago

“Had a really great time on this tour, our guide Kit was fantastic and very helpful throughout - providing great recommendations for dinner and activities, especially during the food market tour in Ao Nang. One thing I would change would be length of time spent in certain places, I felt 4 nights in Phi Phi was too long, with minimal activities scheduled. Plus Koh Phangan is rather quiet when there is now full or half moon party on. Accommodation was mostly great throughout and fabulous company.”

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Posted 1 year ago

Thanks for your review! It's great to hear you had an awesome time in Thailand! We will make sure to pass your feedback on to our operations team 😀

Posted 1 year ago

“Shouldn’t let you book onto a trip, and take your money, if the trip isn’t available.”

Helpful Report

Posted 1 year ago

Hi Esme, thanks for leaving your feedback. As your booking was made over the weekend for a very last minute departure, and due to the limited availability on this trip, it did sell out and the local team were not able to squeeze you onto your chosen start date. We understand on the rare occurrence when your booking can not be confirmed, it can be very disappointing. Our team did offer a full refund or help with alternative trips, and you opted for the full refund, which was processed immediately. If you would like to discuss this further, please reach out to our bookings team who can help with any other queries or with alternative travel plans should you still wish to find a suitable alternative trip.

Posted 1 year ago

“Extremely friendly and helpful, always willing to answer any questions and to help you anyway they can to make sure you have the best trip and adventure!”

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Posted 1 year ago

Thank you for your review 😊

Posted 1 year ago

“Casey was so helpful on our zoom call and made us so excited to book! The booking process has been so easy and straight forward and we can’t wait for our trip now! Thank you Casey!”

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Posted 1 year ago

Thank you for your review, Katie 😊 We will be sure to pass on your lovely comments to Casey! Have an amazing time ✈️

Posted 1 year ago

“Service was brilliant! Met the most amazing people and managed to see/ tick off the majority of my bucket list such as swimming with sharks, hiking through the jungle, learning how to cook Thai food etc. It was a beautiful experience and so easy going as a result of the included itinerary and our amazing guide Kung! She made the trip fun, kept everyone’s spirits up, and made the daunting experience of travelling one of the best trips of my life! WE LOVE KUNG! Would definitely recommend to new travellers or those unsure on solo travel.”

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Posted 1 year ago

So glad to hear you had an amazing time, Beth 🙌 Thank you for your review!

Posted 1 year ago

“The activities, hostels and transport were all arranged fantastically. Just the right amount of free time - activities. Kung our leader was super helpful and would do whatever it took to make sure we where okay mentally & physically and brought an overall cheer & good vibe to the group. I had the best time and made some amazing connections. Will be looking at gap 360 again. I couldn't of asked for a better tour guide, thank you Kung!”

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Posted 1 year ago

Hi Harry, thank you for your review 😊 We look forward to having you on a tour again!

Posted 1 year ago

“Our tour guide Kung was friendly, supportive, funny and made our experience brilliant so thank you Kung!!”

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Posted 1 year ago

Thank you for your review, Alice! 😊

Posted 1 year ago

“I had an amazing time on my Thailand tour and I would recommend highly to friends and family! Our leader Patrick was so friendly, helpful, funny and made sure the whole group was safe and having a great time. The places we traveled to were incredibly beautiful and the night life was a blast!! Definitely a once in a lifetime trip I’ll never forget. Thanks again to our lovely leader Patrick!! :)”

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Posted 1 year ago

Hi, thank you for your review 😊 We love hearing such great things about our amazing tour guides!

Posted 1 year ago

“Booked for the end of 2024 to South East Asia. The process has been easy and very welcoming. They have been in contact very quickly to help support me with flights. This is my 1st solo travel so i have had many worries but with all the Information that has been provided to me, this has eased any worries that I have had. It's now just a long and exciting wait.”

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Posted 1 year ago

Hi Dominic, thanks for your review 😀 We hope you have an incredible time in Southeast Asia!

Posted 1 year ago

“Mr Patrick was great!!”

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Posted 1 year ago

Hi, thanks so much for your review! 😀🌴

Posted 1 year ago

“I am extremely disappointed with the service I received from both Gap 360 and our group leader Patrick. Firstly, upon arrival we were given no recommendations of where to go in each area we visited. On our free days we were left in the hostels with no optional activities offered and a very empty itinerary especially towards the end of the tour. I was disappointed for the cost of the trip what was provided as there was a couple of additional costs sprung on us that I would have expected to have been included such as the fee for Maya Bay despite it being closed so we did not enter. The last 7 days of the tour there was one activity, snorkelling in Koh Tao, which was amazing however for 7 days of the tour I was extremely disappointed with this. In addition, our group leader attended a few places that we saw via his social media that some of us would have liked to go to but we’re never given the option he went with friends instead. During our evening meals out which were mainly arranged and booked by ourselves, if the group leader did attend he had headphones in watching his phone or was on the phone to his friends. To me, this is not how I expected a tour guide to act on a organised trip. On day 9 of the tour we took a boat trip from the phi phi islands, we were told this was going to be a 4 hour boat trip however at the first stop we were told to get back on the boat after 5 minutes of snorkelling, no reason for which was explained. We finished the boat trip after an hour and a half and we’re left free for the remainder of the day. This was extremely disappointing as the scenery was so beautiful and we all agreed that we would have liked to have spent much longer there. On one of the days in Ao Nang there was a guided food crawl listed our guide took us to the night market and left us with a meeting point and time only. Again, I was extremely disappointed with this as we all would have liked to have been guided on which food the locals recommended and were safe to eat especially when it was one of the included activities. Compared to other tours with different companies I am very disappointed with the value for money aspect of this tour as the hours of activities we did and the level of accommodation we stayed in was extremely low for the price payed for the trip. One of the days 5 members of the group did not come home from a night out and our group leader was more concerned about the deposit he had put down for the zip lining that he was going to loose rather than finding the missing people which did not make me feel safe or assured that our welfare was the top priority. I would not recommend this tour to anyone interested and again can not emphasise enough how disappointed I am with the service we received whilst in Thailand.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave a review about your experience in Thailand. We are really surprised to read your feedback. We get hundreds of reviews about our Thailand trips, nearly always 5*, and we get a lot of positive comments about your tour guide Mr Patrick as well, often saying he really made the trip and was a fantastic tour guide. Whilst this review is anonymous we have checked our logs and we can see that nobody has raised any negative feedback about our Thai trips and Mr Patrick recently, and we have reached out to the local team and they have also not received any feedback. If you had contacted us at the time we would have been able to investigate and determine what was going on, and also checked with the rest of the group if they felt the same way. So far we have received no negative feedback from any recent groups about our Thailand trips, apart from this review. We are liaising with the local team on your points to ascertain both sides of the story. As you have to remember your tour leader is working for a month straight taking the group around Thailand, and they are entitled to some personal downtime such as listening to music or chatting with friends. They are contactable should an urgent situation arise. The boat trip from Phi Phi was cut short with the verbal agreement of the group due to the risk of strong winds. We have verified that on the night out you mentioned at the end of your review, Mr Patrick got transport and checked a bar, police station, and hospital for the group members, and they eventually returned the next morning after staying overnight elsewhere. We do take all reviews seriously so please do reach out to hello@gap360.com if you want to discuss your thoughts further.

Posted 1 year ago

“What an experience… I had the time of my life and would go back in a heartbeat! The trip felt so authentic and very very well organised. I met the loveliest group of people and will never forget all the experiences we shared whilst travelling. I must also give a special thank you to our guide Mr Patrick. He kept us super well-informed and looked after us so well, especially when someone was feeling unwell. If it weren’t for Mr Patrick, my experience wouldn’t have been the same. I cannot recommend gap360 enough, especially if it’s your first time travelling. They make travelling so easy, enjoyable and stress-free. I’d definitely recommend going by yourself and meeting the group once you arrive, rather than going with a friend or a group you already know. I’d say it’s worth the extra money; gap360 may be more expensive than travelling alone but the experience is unmatched.”

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Posted 1 year ago

Thank you for your review Sofia 😁 We're so glad you had an amazing time in Thailand! 🐘

Posted 1 year ago

“Easy to use”

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Posted 1 year ago

Thank you for your review 😊

Posted 1 year ago

Gap 360 is rated 4.8 based on 1,943 reviews