Gap 360 Reviews

Name: Gap 360
Address: 121-123 Mount Pleasant Rd, Tunbridge Wells, Kent
Rating: 4.76

4.8 Rating 1,937 Reviews

92 %

of reviewers recommend Gap 360

Company Reviews

Metrics

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4.8

Based on 1,937 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Gap 360 5 star review on 7th January 2025

Chloe H

Gap 360 5 star review on 5th January 2025

Ella R

723

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have had the best experience with Gap360, every stage of the process has been outstanding. The booking process was easy, and I felt fully supported with the preparation ahead of the trip. During the trip there was no pressure to do all the activities, however with every one, there was excellent organisation and consideration taken for food and water stops regularly throughout the day. I would say the key factor that made this experience so incredible was our tour guide Nyla, she was patient, composed, respectful, energetic and completely professional. This trip would truly not be complete without her. Thank you a million times over Nyla. This tour was my first travelling adventure, not only internationally but also by myself, and looking back retrospectively, all the worries I had prior to this trip seem completely irrational. I have made friends, had the best experiences and have memories that I will keep with me for life.”

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Posted 1 month ago

Hey Bel, Thank you so much for your incredible review! 🌟 We’re thrilled to hear that your first solo adventure was such a success and that every stage of the process exceeded your expectations. It’s wonderful that the trip gave you lifelong memories, friendships, and experiences to treasure. 🥰 A huge shoutout to Nyla for making your journey so special—she truly is amazing! 💚 We’re so glad she helped make your trip unforgettable. Thank you for choosing Gap 360 for your adventure! – The Gap 360 Team 😊

Posted 1 month ago

“The before hand service of booking a trip is amazing i got checkup on anything answered they were amazing couldn’t fault hopefully my trip is as good as the treatment”

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(Becca M) - Posted 1 day ago

Hey Amber, Thank you for the lovely feedback! 🌟 We're so happy you had a great booking experience with us. Now it’s time for the adventure to begin 🎉If you need anything along the way, we’re always here to help! Best wishes, The Gap 360 Team

Posted 1 day ago

“Very helpful company, have used several times for different trips & they have always answered any questions I've had about the tours un advance. Would highly recommend.”

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(Casey A) - Posted 2 days ago

Hey Jodie, Thank you so much for your kind words and continued support! 🌍✨ We're thrilled to hear you've had great experiences with us and that we've been able to answer all your questions. Here's to many more adventures ahead! 🌴 Best wishes, The Gap 360 Team 💛

Posted 1 day ago

“Really informative and easy to access help and advice. Would highly recommend.”

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Posted 3 days ago

Hey, Thank you for taking the time to leave such a wonderful review of our services 🤩 Wishing you an incredible time on your travels. Many thanks, The Gap 360 Team

Posted 1 day ago

“Luke was extremely helpful”

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(Luke M) - Posted 3 days ago

Hey, Thank you for taking the time to leave a lovely review 🤩 Many thanks, The Gap 360 Team

Posted 1 day ago

“Very helpful and very clear website. They reply to queries promptly and answer all your questions! Very good prices for what they include, would deffo recommend”

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(Casey A) - Posted 5 days ago

Hey Anna, Thank you so much for your lovely review! We're thrilled to hear you found our website clear and helpful, and that our team was able to promptly answer your queries. We really appreciate your recommendation and hope to help you plan more adventures in the future!🎉 Best wishes, The Gap 360 Team

Posted 5 days ago

“An absolutely amazing experience from start to finish. Easy booking process, incredible activities and met amazing people whilst staying in the most beautiful locations. Our tour guide Patrick was exceptional - he really went above and beyond to make our trip fun and we couldn’t have asked for a better tour guide to make our time so memorable - funny, caring, helpful and a 10/10 guide and friend! Only downside to the group were some members constantly complaining as they were expecting 5* resorts and not hostels on a backpacking trip! Once again an amazing trip that took out all the stress of planning, with our tour guide Patrick being an absolute star.”

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Posted 6 days ago

Hey Sabina, Thank you so much for your glowing review! 🌟 We're thrilled to hear you had an amazing experience from start to finish and that the booking process, activities, and beautiful locations exceeded your expectations. Meeting incredible people along the way is truly one of the best parts of travel! A huge shoutout to Patrick for making your trip so memorable – he’ll be absolutely delighted to hear your kind words. Thank you once again for travelling with us, and we hope to welcome you back for another unforgettable adventure soon! ✨ Best wishes, The Gap 360 Team

Posted 6 days ago

“This is the 2nd time I have used gap360 to book a trip, as a solo traveller these tours makes it easier for me travel as I know I will be with people once I arrive at my destination. I'm not big on organisation so having it all dine for me puts my mind at ease. With times booking with gap360 has been quick and easy. Thailand 25day adventure was absloutey incredible, the people you meet along the way are amazing and the tour itself is packed with fun activities.”

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(Luke M) - Posted 1 week ago

Hey Chloe, Thank you for your wonderful review! We're so pleased to hear you've had another great experience with Gap 360☺️. It's great to know our tours help make travelling as a solo adventurer stress-free and enjoyable for you. The 25-day Thailand Adventure sounds like it was an incredible experience, and we're thrilled you loved the activities and the amazing people you met along the way. Thank you for choosing us again—we’d love to help you plan your next adventure! Best wishes, The Gap 360 Team

Posted 6 days ago

“This tour has been so good and I have a fantastic time. Patrick has been unbelievable and was so funny and helped us a lot. He really made the tour what it was and am so thankful for him. The only problem with the tour were the other people who constantly complained about the accommodations and activities, creating a negative atmosphere. These complaints were absolutely unnecessary as though some accommodation were not 5* - for the price we paid I think we were treated very well and were provided with everything that was necessary to have a good time. I was very happy with the overall experience and would defo recommend in the future 👌🏽 - once again Patrick was definitely the best part of the trip 🙏”

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Posted 1 week ago

Hey Seth, Thank you for your thoughtful review! 🌟 We’re so glad you had a fantastic time on the tour and that Patrick made such a positive impact—he truly is amazing and we will be sure to pass your kind words on to the team! It’s great to hear you appreciated the value of the trip and all it included. 🏝️ Thank you for your recommendation—we’d love to see you on another adventure in the future! 🌏 From The Gap 360 Team

Posted 6 days ago

“Had the most amazing few weeks with Patrick and the group! Was such a fantastic tour, we got to see and do so much and Patrick was so helpful and knowledgeable, a real credit to the company!”

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Posted 1 week ago

Hey Molly, Thank you for your amazing feedback! We're so glad to hear you had a fantastic time with Patrick and the group—he truly is a star! 🌟 It's wonderful to know you enjoyed all the sights and activities while on tour. 🏝️Thank you for choosing Gap 360 for your adventure—we’d love to see you on another trip soon! 🌏 Best wishes, The Gap 360 Team

Posted 6 days ago

“I just finished the Thai Adventure trip and it was an amazing experience! All activities were super well organized and very fun to do! I met some of the best people and Thailand is really beautiful! Our tour leader Patrick really made the trip, he is super sweet, involved, caring and always does his best to make every day great for us! This trip wouldn't be complete without him! Thanks you so much Patrick!”

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Posted 1 week ago

Hey Sacha, Thank you so much for your lovely review! 🌟 We're thrilled to hear you had an amazing time on the Thai Adventure trip! 🏝️ It sounds like Patrick truly made your experience unforgettable—he’ll be so happy to hear your kind words! Thanks for choosing Gap 360—we hope to see you on another adventure soon! ✈️ Best wishes, The Gap 360 Team

Posted 6 days ago

“First of all, I would like to sau that pur tour guide, Patrick, was incredible. He really did make the tour what it was. He is very friendly, and took the time to get to know everyone individually. He deserves all the recognition in the world for his work. 10/10. The people I met were also amazing and without them i really dont think id have stayed (im not the only one who has said this either, and some members did infact leave early). Now for the tour itself and gap360 mpre broadly... the activities and accomodation were significantly below the standard I (and many others in the group) expected for the cost of the tour. Many of the hostels had ants in the beds, the rooms often had mosquitos with no nets and we often had no hot water to shower in. In one hostel, we had large towels as blankets. There is no excuse for this whatsoever, backpacking or not. The "home stay" led to a number of group members wanting to leave the tour early. It was muddy, with no flushing toilets, no drinking water and no toilet paper available. There was a bird in our room, a stray dog that came in, and we were not even provided with a pillow. We spent the day there with nothing to do other than "explore the village", but there was really nothing to see other than animals sadly tied up unable to move freely. The trip's included activities were often free if not very cheap and whilst I understand gap360 need to make a profit, the tour in no way reflects the cost. Other group members who had done tours with other well known companies stated that this tour and the accomodation/activities provided were by far the worst they had ever experienced despite this tour costing substantially more than others. When we raised concerns with gap360 during the tour, they did not make any changes in order to make people feel better or provide any support whatsoever. Their response stated that it was a backpacking trip and hence, consisted of hostels but there are many hostels that are of much better standard than many of those we stayed in. It is also worth mentioning that whilst some lunches and breakfasts were included, these were often extremly limited, basic and ridden with flies meaning we had to buy our own. We did of course visit some beautiful places, and made memories to last a lifetime, but sadly much of the accomodation and lack of included quality activities meant that lots of us were left feeling disappointed and like we had not got to explore the places we visited properly. There were some good activity options, provided by our tour guide, which we were grateful for but these were not included and tended to be the more pricey ones. All in all, I would not recommend gap360 for this tour. I really wish I could I say it was an incredible experience but quite frankly it was substandard. I'll be going with other well known companies in future”

Helpful Report

Posted 1 week ago

Hi, Thank you so much for taking the time to share your feedback with us. We’re thrilled to hear that Patrick had such a positive impact on your experience. He truly is a standout member of our team, and we’ll be sure to pass along your kind words to him! We understand that everyone’s experience can vary, and we truly value your feedback. Our Thailand tour is one of our most popular, and the trip has 100's five-star reviews from Gap 360 travellers who enjoyed the authentic experiences and beautiful locations Thailand has to offer. We always aim to provide a balance of adventure, comfort, and cultural immersion on our trips. As a trusted and reputable tour agency, we continuously review our tours, health and safety protocols, and overall customer experience. We are committed to putting our customers at the forefront of all decisions to ensure the highest standards of service and safety. We were surprised to hear your comments about the value for money for the trip as the tour is competitively priced with all accommodation, transport and listed inclusions available on the website. We are pleased to hear that you enjoyed the beautiful places you visited and the meaningful memories you created. We’re committed to continuing to enhance the experiences we offer, and we hope to have the opportunity to welcome you on another Gap 360 adventure in the future. Thank you again for your feedback, and we wish you all the best on your future travels. Best wishes, The Gap 360 Team

Posted 1 week ago

“I’ve just completed my 25days in Thailand with Tour Guide Mr Patrick. To start with the tour was amazing I felt that I got to experience the true culture and beauty of Thailand and it was a well planed experience. Definitely worth the money. As for Patrick. I have made a friend for life with Patrick. He is so kind caring and always brought joy to the group. He has given us great insight into Thailand and advice on what to in order to make the most out our time here. Patrick was always there for us when we were ill or injured leaving me feel safe in his company over the 25days. Then there’s Patrick dedication to Gap360, we knew he had lost going on in his personal life throughout the trip and this did not prevent him from staying professional and allowing us to get the most from the tour. Patrick is a true credit to the company and Thailand and will forever feel fortunate to have experience Thailand alongside him, thank you.”

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Posted 1 week ago

Hey Ella, Thank you so much for your thoughtful review! 🌟 We’re absolutely thrilled to hear that your 25 days in Thailand were such a wonderful experience. It’s fantastic to hear how much Patrick made a difference throughout your trip. His kindness, care, and dedication truly shine, and we’re so happy he was able to offer both great insights into Thailand and the support you needed. 🫶 Patrick is definitely a true credit to Gap 360, and we’ll be sure to pass along your heartfelt feedback to him! Also, we absolutely loved all the photos you shared! 📸 It’s wonderful to see the memories you created and the joy you had throughout the tour. Thank you again for sharing your experience with us, and we hope to welcome you on another adventure soon! 🌍💙 Best wishes, The Gap 360 Team

Posted 1 week ago

“Patrick was the best tour guide we could have wished for - so kind, patient and very knowledgable of everything we did and every place we visited. I had a brilliant time, and it wouldn’t have been the same without Patrick!”

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Posted 1 week ago

Hey Clarissa, Thank you so much for your wonderful feedback! 🌟 We’re thrilled to hear that Patrick made your trip so memorable. We’ll be sure to pass your lovely words along to Patrick Thanks again for sharing your experience, and we hope to welcome you on another journey soon! 🌍✨ Best wishes, The Gap 360 Team

Posted 1 week ago

“Patrick, our tour guide, was amazing! He was very lovely and answered our queries. I would fully rate Patrick and he is a credit to the company. The tour itself was not great value for money and the accomodation was below average, we didn't have a lot of activities or food included either.”

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Posted 1 week ago

Hi, Thank you for taking the time to share your feedback with us. We’re so glad to hear that Patrick made such a positive impact on your experience—he truly is a fantastic member of our team, and we’ll be sure to pass along your kind words to him! We do appreciate all your points regarding the accommodation and activities, and we want to clarify that our Thailand trip is one of our most popular tours, with hundreds of five-star reviews from Gap 360 travellers. While we understand that every experience is unique, we work hard to offer a fantastic and authentic adventure for all our guests. Thank you again for sharing your thoughts, and we hope to welcome you on another adventure in the future. Best wishes, The Gap 360 Team

Posted 1 week ago

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Posted 1 week ago

“Patrick was absolutely amazing from start to finish, always did his very best to help he was more than a tour guide he is now a friend, would highly recommend him to anyone”

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Posted 1 week ago

Hey Gina, Thank you so much for your kind words! 🥰 We're thrilled to hear that Patrick went above and beyond to make your experience so special. 🌟We’ll be sure to pass along your lovely feedback to him. Thanks again for taking the time to leave a review and we hope to see you on another adventure soon! 🌍 Warm wishes, The Gap 360 Team

Posted 1 week ago

“Absolutely brilliant booking experience, Luke in the team very helpful and totally put my mind at ease about everything.”

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(Luke M) - Posted 1 week ago

Hey, Thank you for your wonderful review 🎉 We are so pleased to hear that Luke and the team were really helpful in organising your adventures 🌏 Wishing you an incredible time on your travels. Best wishes, The Gap 360 Team

Posted 1 week ago

“Amazing booking experience! always available for any questions I may have and very supportive! Very happy I am going with this company for my Aussie trip this October! :)”

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(Tess S) - Posted 1 week ago

Hey Morgen, Thank you for your wonderful review 🎉 We are so pleased to hear you had an incredible booking experience and we cannot wait to assist you with your travels to Australia🦘 Best wishes, The Gap 360 Team

Posted 1 week ago

“I just finished the Thai Adventure trip with our tour guide Namon. He’s was so kind, put a smile on everyone’s face and very knowledgeable and helpful. The trip itself was amazing and I felt I got to experience all the best bits of Thailand at ease and enjoy it. I would recommend Gap 360 and I will definitely be looking at doing other trips with Gap 360 in the future.”

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Posted 2 weeks ago

Thank you for your review Lauren, we're so glad you had a great time with us! We look forward to you joining more adventures with us in the future 😊

Posted 2 weeks ago

“everyone was sooo helpful- Amy helped put my mind at ease and made everything much smoother”

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(Amy C) - Posted 3 weeks ago

Hey Emily, Thank you for taking the time to write such a lovely review about the Gap 360 team 🤩 We will pass on your kind words to Amy and cannot wait to help you prepare for your adventures. Best wishes, The Gap 360 Team

Posted 3 weeks ago

Gap 360 is rated 4.8 based on 1,937 reviews