Future Proof Insurance Reviews

Name: Future Proof Insurance
Address: Priory House45-51 High Street, Priory House45-51 High Street, Surrey
Rating: 4.92

4.9 Rating 1,370 Reviews

100 %

of reviewers recommend Future Proof Insurance

Company Reviews

Metrics

Info

4.9

Based on 1,370 reviews

Shipping & Delivery
Documents Delivered On-time	97%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Future Proof Insurance:

Life is uncertain and our aim is to provide you with the peace of mind that you and your family have financial security in times of need.

Income Protection | Critical Illness | Life Insurance | Gift Inter Vivos | Business Protection

We are advisers, not sales people. You and your family come first and are at the heart of any advice we provide.

Future Proof Ltd is an appointed representative of St. James’s Place Wealth Management plc, which is authorised and regulated by the Financial Conduct Authority. FCA number: 825935

Visit Website

Phone:

01737 336 990

Email:

nadia@futureproofinsurance.co.uk

Location:

Priory House45-51 High Street,
Priory House45-51 High Street
Surrey
RH2 9AE

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amy was absolutely oustanding!!!! She understood the stress that we were under trying to obtain cover for my wife. She would regularly phone with an update & was such a nice person to speak to & deal with.”

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Posted 7 years ago

“Mollie was fabulous, v thorough and professional. I felt she went out of her way to make sure I got the best cover possible. She persevered in contacting me in a way which wasn't pushy and made sure she got the job done.”

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Posted 7 years ago

“Very good”

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Posted 7 years ago

“david took a lot of time, and was very patient with all of our questions. very very good service, and i am very confident that we got the right products in the end. would use, and recommend again!”

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Posted 7 years ago

“Received excellent advice from a member of staff and subsequently followed up with a policy. Thanks for the experience, 100% recommended. MEL”

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Posted 7 years ago

“I was put at ease right through the finalising all my queries and was assured should I need further help to call the number provided, Could thank you enough.”

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Posted 7 years ago

“An enquiry about an insurance product launched a long , but friendly and informative discussion which didn't make you feel as though the person on the other end was just trying to sell you something that you didn't really need.”

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Posted 7 years ago

“Excellent service. Could not fault. Would certainly recommend. And use again. Thank you, Molly.”

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Posted 7 years ago

“Had tremendous support and advice from Amy Whittingham and got my a product that suits me - thank you very much”

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Posted 7 years ago

“Have the greatest of respect for this company, excellent communication together with unbiased assessments of the marketplace. Very impressed with their personnel. In this world of 'couldn't care less' attitude it is very refreshing to deal with people who actually care .”

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Posted 7 years ago

“lovely lady to work with,new loads about the subject.thankyou”

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Posted 7 years ago

“Very helpful.”

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Posted 7 years ago

“Both Amy & Mollie are a credit to the their profession both are very helpful, understanding and only have the customers best interests at the heart of what they do as Advisors. I like dealing with Future proof as they will discuss your situation and help to resolve even if it means doing nothing right now but review at a later time. I work within financial services myself and Future proof will not try the hard sell approach at all so be confident and consider Future proof for any financial advice and solutions.”

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Posted 7 years ago

“Thank you Lewis and Aimee for your kind help, professional guidance and patience throughout the process. It has all been very much appreciated, please pass on my best wishes to them both.”

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Posted 7 years ago

“Lewis is knowledgeable, polite and understood my requirements immediately. Whilst it took months for completion of the cover that was due to Royal London dotting the " i 's"and crossing the "t's". Overall 10/10.”

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Posted 7 years ago

“I would rate this lot zero if it was possible. Overall service I would say is modest could sense that when I was trying to get the best affordable deal for me that the representative just seemed to want me to pay more and was not interested in the best deal for me. I also want to be clear hear. This lot on 4 separate occasions after giving them my changed address managed to mess it up. I Called AIG today and found out not only could they not complete something as simple as a change of address but even after the 3 attempts in which they had to do so they still couldn't even get that right of which they provided AIG the wrong house number in which my new policy details are already on there way to. To state that I am enraged is an understatement and if they cannot get something as simple as address details right then I have to wonder what else did they get wrong? Not to be trusted if they cannot get the simplest of things right. Remember it is your loved ones futures you are putting into there hands!!”

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Posted 7 years ago

Thank you for your time to discuss your review and in particular your journey with Future Proof. We take any negative experiences to heart and sincerely apologise for the error with your address, which in itself provides us with valuable insight and something we can improve. It is great to receive so many positive reviews, but it is how we react to less than perfect customer outcomes such as yours, that we can learn from. I understand the address error is frustrating and has provoked your reaction, so when I called to discuss the advice and the policy provided I am pleased to hear that you are happy with the actual policy and the process in setting it up (barring the address fiasco!), although you would still like to review the detail. I have previously furnished you with the policy key features and comparisons with other products so you can fully understand why we recommended the product you have taken out. If you have any queries on this I will be only too pleased to discuss them with you.

Posted 7 years ago

“I am very happy with the thorough and professional service which has been offered over the years and I am confident that David will always consider my circumstances to offer the best option available to me.”

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Posted 7 years ago

“Even though I arranged cover a few years back, the team occasionally check to ensure that my circumstances haven't changed and I have the cover that I need. I'm a really busy man and these are the kind of things you forget to check in on so I'm grateful that now that I am married, I feel suitably covered now to provide for myself and my loved ones in the future. Very personal service touch.”

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Posted 7 years ago

“Brilliant as usual, sorted my life and critical illness cover out and sorted out truststees fantastic service.”

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Posted 7 years ago

“Very professional approach, Lewis explained everything in plain English so we new exactly what we were getting. We would recommend them totally.”

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Posted 7 years ago

Future Proof Insurance is rated 4.9 based on 1,370 reviews