Fusion Living Reviews

Name: Fusion Living
Address: Unit 1A, 49 Huncote Road, Stoney Stanton, Leicestershire, Unit 1A, 49 Huncote Road, Stoney Stanton, Leicestershire, Leicester
Rating: 4.77

4.8 Rating 1,563 Reviews

95 %

of reviewers recommend Fusion Living

4.8

Based on 1,563 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

0116 201 9988

Email:

sales@fusionliving.co.uk

Location:

Unit 1A, 49 Huncote Road, Stoney Stanton, Leicestershire,
Unit 1A, 49 Huncote Road, Stoney Stanton, Leicestershire
Leicester
LE9 4DH

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Fusion Living 4 star review on 29th November 2024

174

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very professional and effective. Loving the chair in my daughters room”

Helpful Report

Posted 4 years ago

Hello Carole, Thank you for taking the time to write us this great review! We're so pleased that you're happy with the service provided and the product received. We do hope you choose to shop with us again! Best Wishes, Fusion Living

Posted 4 years ago

“Perfect service Item arrived quickly and well packaged. Will definitely use again”

Fusion Living 5 star review on 11th May 2020

Helpful Report

Posted 4 years ago

Thank you so much for taking the time to write us this great review! We're so pleased that you're happy with your purchase. We do look forward to you shopping with us again. Best Wishes, Fusion Living

Posted 4 years ago

“We haven't received it yet. They were supposed to arrive last Friday 8th May but for some reason have been delayed and are not not getting delivered till Monday 11th May. Chairs arrived today 11th May in allotted timescale and was really pleased with them. They are well made, modern and compliments my kitchen perfectly”

Helpful Report

Posted 4 years ago

Thank you for taking the time to write us this review, and we do apologise that the service is not up to our usual standards. However, this is out of our hands unfortunately and given the current circumstances there can be slight delays in some deliveries, we do hope you can understand this. Best Wishes, Fusion Living

Posted 4 years ago

“Such a beautiful set of chairs! Speedy delivery and they look fab. I'm happy I made my first purchase with Fusion Living :)”

Helpful Report

Posted 4 years ago

Hi Oriana! Thank you for taking the time to write us this wonderful review! We're so pleased that you're happy with your chairs and the service that was provided! Don't forget to tag us on Instagram @fusionliving and use the hashtag #myfusionliving We do hope you choose to shop with us again! Best Wishes, Fusion Living

Posted 4 years ago

“The chairs are perfect. Look great and easily assembled. They arrived well packaged and protected. Love them. Great Buy! The delivery did take longer but in the current circumstances of the Corona virus outbreak it was no problem. Definitely use Fusion Living again!”

Helpful Report

Posted 4 years ago

Hello Caroline! Thank you for taking the time to write us this great review! We're sorry to hear that delivery took a little longer than expected however we are grateful that you can understand in the current circumstances that this is out of our hands. However, we're so pleased that you love your chairs! Don't forget to tag us on Instagram @fusionliving and use the hashtag #myfusionliving We do look forward to you shopping with us again! Best Wishes, Fusion Living

Posted 4 years ago

“Fantastic service and very quick delivery given the circumstances. Very pleased with the chairs too - great quality. I'd definitely use Fusion Living again.”

Helpful Report

Posted 4 years ago

Hi Rachel! Thank you for taking the time to write us this wonderful review! We're so pleased you're happy with the products you received and the service that was provided. Don't forget to tag us on Instagram @fusionliving and use the hashtag #myfusionliving We do look forward to you shopping with us again! Best Wishes, Fusion Living

Posted 4 years ago

“Product is ok and delivery was quick. However, there was no instructions with the item so it took a while to figure out which screws go where etc and so took time to put together!”

Helpful Report

Posted 4 years ago

Thank you for taking the time to write us this review! We're sorry to hear that your instructions were missing and this is not up to our usual standards. If you need any further assistance please do not hesitate to contact our customer service team to answer any questions or queries. Best Wishes, Fusion Living

Posted 4 years ago

“Good quality chair and a quick delivery! Thank you”

Helpful Report

Posted 4 years ago

Hello Aleksandra! Thank you for taking the time to write this great review! We're so pleased that you're happy with the products received and the service that was provided. Don't forget to tag us on Instagram @fusionliving and use the hashtag #myfusionliving We do hope you choose to shop with us again. Best Wishes, Fusion Living

Posted 4 years ago

“Great customer service, very efficient and speedy to act. Would recommend this company.”

Helpful Report

Posted 4 years ago

Hi Sarah! Thank you for taking the time to write us this wonderful review! We're so pleased that you're happy with the service provided! Don't forget to tag us on Instagram @fusionliving and use the hashtag #myfusionliving We do hope you will choose to shop with us again! Best Wishes, Fusion Living

Posted 4 years ago

“Very impressed with quick delivery of items particularly at this time of lockdown. Chairs were expensive but look great in kitchen. Easily assembled.”

Helpful Report

Posted 4 years ago

Thank you for taking the time to write us this good review! We're so please you were impressed with the service you received and are happy with your chairs! We do hope you choose to shop with us again! Best Wishes, Fusion Living

Posted 4 years ago

“I received my beautiful chair so quick. It is very comfortable I love it. Thank you so much. I will definitely buy from your company again.”

Helpful Report

Posted 4 years ago

Hello Anne! Thank you for taking the time to leave us this great review! We're so pleased that you're happy with your chair! Don't forget to tag us on Instagram @fusionliving and use the hashtag #myfusionliving We look forward to you shopping with us again! Best Wishes, Fusion Living

Posted 4 years ago

“Great customer service, and really quick, tracked delivery. My first order with Fusion and will definitely order from them again.”

Helpful Report

Posted 4 years ago

Thank you for taking the time to write us this fantastic review! We're so pleased that you're happy with the whole experience shopping with us. We look forward to you shopping with us again! Best Wishes, Fusion Living

Posted 4 years ago

“Good website, photos and description clear. Affordable prices and delivered prompt even in the current climate. Well packaged on arrival limiting potential damage”

Helpful Report

Posted 4 years ago

Hello Suzanne! Thank you for taking the time to write us this great review! We're so please that you're happy with the whole experience with us. We do hope you choose to shop with us again. Best Wishes, Fusion Living

Posted 4 years ago

“I ordered a chair for my bedroom that was delivered 24hrs after purchase during lockdown which was amazing. I am delighted with the chair and makes a great addition to my bedroom.”

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Posted 4 years ago

Thank you for taking the time to write us this excellent review! We're so pleased that you're happy with your chair and the service received. Don't forget to tag us on Instagram @fusionliving and use the hashtag #myfusionliving and we do hope you choose to shop with us again! Best Wishes, Fusion Living

Posted 4 years ago

“Ordered a ghost chair from here, I absolutely love it. Quick delivery and good quality!”

Helpful Report

Posted 4 years ago

Thank you for taking the time to write us this great review! We're so pleased you're happy with your ghost chair and the service that was provided alongside. Don't forget to tag us on Instagram @fusionliving and use the hashtag #myfusionliving Best Wishes, Fusion Living

Posted 4 years ago

“Arrived sooner than expected and was much better than it lo9ked on line.”

Helpful Report

Posted 4 years ago

Hi Christine, Thank you for taking the time to write us this great review! We're so please you're happy with your purchase and the delivery service. We do hope you choose to shop with us again. Best Wishes, Fusion Living

Posted 4 years ago

“Easy ordering and extremely fast delivery. Well packaged and beautiful product (smoked ghost chairs)”

Helpful Report

Posted 4 years ago

Hello Mia, Thank you for taking the time to write us this great review! We're so pleased you're happy with the products you received and the service you were provided with. Don't forget to tag us on Instagram @fusionliving and use the hashtag #myfusionliving and we do hope you choose to shop with us again! Best Wishes, Fusion Living

Posted 4 years ago

“Excellent chairs, good quality and easy assembly Came very well wrapped and protected Courier company used one if the better ones with accurate tracking”

Helpful Report

Posted 4 years ago

Hi Andrew, Thank you for taking the time to write us this excellent review! We're so pleased that you're happy with your purchase and the service provided. We do hope you choose to shop with us again! Best Wishes, Fusion Living

Posted 4 years ago

“My fiancé placed an order for some stools and chairs for our house to use once we moved in together. We were due to get married on the 24th March 2020 but the government brought it’s COVID-19 lockdown restrictions in on the 23rd March 2020 so our wedding was not able to go ahead which in itself has obviously been quite a lot of pressure for us. Since then we have looked at the product and it's not what we were expecting in terms of quality or usability. We have gone back to Fusion Living asking if we can return and that we will want to order something in due course. However, they have refused to do this for us. We understand that they are totally within their right to not let us return as we are outside of their returns time window but it is a shame for them to not provide this flexibility at such unprecedented times. Fusion Living are the only supplier that haven't shown us consideration, decency and flexibility in what is an unprecedented situation for us all. If they were worried about about us not placing our replacement order with them then they could have offered to refund in vouchers that we could reuse with them which would have been a win win for both leaving us feeling satisfied. I'm sure many customers have had a good experience with Fusion Living but it is at times like this that shows a companies real care and interest in it's customers. Coming from a 3rd generation family business myself where from the day we started it has been drummed into us that we put the customer at the centre of everything we do I know how doing something which is of small consequence to the company but of great significance to the customer provides such long term value and customer confidence for the future. We say the first and foremost thing is that whatever has happened the main thing is to leave the customer feeling satisfied because they are your future! As I say Fusion Living are totally within their right and have provided some replacement feet for some of the items that were broken but I do find it interesting to see how companies handle these situations.”

Helpful Report

Posted 4 years ago

Hello Jared, Thank you for taking the time to write us a review. We’re really sorry to hear that you were upset by this situation, but as you have stated you were outside of our returns period. We do try to do as much as we can to keep our customers happy and satisfied. However you ordered with us in February, received your order 3rd March and the first we were contacted about your return was 6 weeks later, we do understand these are unprecedented times and due to this we extended our returns period for orders received after 3rd April, but given you had had the products 6 weeks we are unfortunately not able to accept your return. Again, we do sympathise with your situation and hope you understand our reasoning and policy’s. Best Wishes and Stay Safe, Fusion Living

Posted 4 years ago

“Brilliant chair, sturdy and well made at a fantastic price. Received within a few days and packaged well. Highly recommend.”

Helpful Report

Posted 4 years ago

Thank you for taking the time to write us this great review! We're so please you're happy with the product and the service, don't forget to tag us in some photos! We do hope you choose to shop with us again. Best Wishes, Fusion Living

Posted 4 years ago

Fusion Living is rated 4.8 based on 1,563 reviews