Fusion Living Reviews

Name: Fusion Living
Address: Unit 1A, 49 Huncote Road, Stoney Stanton, Leicestershire, Unit 1A, 49 Huncote Road, Stoney Stanton, Leicestershire, Leicester
Rating: 4.77

4.8 Rating 1,562 Reviews

95 %

of reviewers recommend Fusion Living

4.8

Based on 1,562 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

0116 201 9988

Email:

sales@fusionliving.co.uk

Location:

Unit 1A, 49 Huncote Road, Stoney Stanton, Leicestershire,
Unit 1A, 49 Huncote Road, Stoney Stanton, Leicestershire
Leicester
LE9 4DH

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Fusion Living 4 star review on 29th November 2024

174

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely chairs, well packed and delivered in good time.”

Helpful Report

Posted 2 years ago

Good morning, Thank you for taking the time this review! We're really glad you're happy with your chairs and the delivery. We hope that you enjoy your purchase and do hope to welcome you back to Fusion Living in the future. Best wishes, Fusion Living

Posted 2 years ago

“Thank you so much! The chairs I bought are beautiful. I was a little unsure while ordering as I never dealt with Fusion Living before and I thought that the chairs might be a little like cheap plastic garden chairs. I bought only two of them (I only needed 2) but when they arrived I realized that they were very proper dining chairs and they complemented my glass table very well. I immediately ordered another two. The ordering process was very quick and easy and the delivery was excellent. I cannot believe that other companies are charging so much more for similar items.”

Helpful Report

Posted 2 years ago

Good morning Renata, Thank you for taking the time to leave such a fantastic review! We're really pleased you're happy with your chairs and very grateful for you returning to us with another order! We hope that you enjoy your purchase and do hope to welcome you back to Fusion Living in the future. Best wishes, Fusion Living

Posted 2 years ago

“Nice product and a swift delivery”

Helpful Report

Posted 2 years ago

Good morning Alan, Thank you very much for your review. We're really pleased you're happy with the product and delivery! We appreciate you shopping with us and do hope to welcome you back to Fusion Living in the future. Best wishes, Fusion Living

Posted 2 years ago

“It is an easy company to work with. Good quality cost-effective chair solutions.”

Helpful Report

Posted 2 years ago

Good morning Terry, Thank you for taking the time to leave a lovely review. We're really pleased you're happy with your chair! We appreciate you shopping with us and do hope to welcome you back to Fusion Living in the future. Best wishes, Fusion Living

Posted 2 years ago

“I looked online for the right style of swivel chair and found Fusion Living. It was very easy to specify the chair and cushion colour and the price was very acceptable. I was advised of the delivery date and advised of the time on the day. I was amazed at the quality for the price paid and am fully satisfied at the swivel action. The cushion is shaped to fit the chair and comes with a washable cover that acts as an accent to our room. I will use Fusion Living again.”

Helpful Report

Posted 2 years ago

Good morning Paul, Thank you for taking the time to leave a such an amazing review! We're really pleased you're happy with the delivery and quality of your chair. We appreciate you shopping with us and do hope to welcome you back to Fusion Living in the future. Best wishes, Fusion Living

Posted 2 years ago

“Fast delivery and good quality products”

Helpful Report

Posted 2 years ago

Good morning, Thank you for taking the time to leave a great review! We're really pleased you're happy with the delivery and quality of the products. We appreciate you shopping with us and do hope to welcome you back to Fusion Living in the future. Best wishes, Fusion Living

Posted 2 years ago

“Good delivery time, very good quality, easy assembly and there was assembly instructions one of the screws was broken and the customer service was very fast to rectify this Amazing”

Helpful Report

Posted 2 years ago

Good morning Ahmad, Thank you for taking the time to leave us a lovely review. We're really pleased to hear you're happy with the delivery time, quality and assembly. In regards to the screw, we understand that a member of the customer service team has got in touch with you about this and a new screw is now on its way to you. We appreciate you shopping with us and do hope to welcome you back to Fusion Living in the future. Best wishes, Fusion Living

Posted 2 years ago

“Customer service was excellent. Prompt response to my query . Delivery was well organised”

Helpful Report

Posted 2 years ago

Good morning, Thank you for taking the time to leave us such a brilliant review! We appreciate you shopping with us and do hope to welcome you back to Fusion Living in the future. Best wishes, Fusion Living

Posted 2 years ago

“Great service, fast delivery”

Helpful Report

Posted 2 years ago

Good morning, Thank you for your lovely review! We hope you enjoy your purchase and we hope to invite you back in the future. Best Wishes, Fusion Living

Posted 2 years ago

“Superb as usual”

Helpful Report

Posted 2 years ago

Good morning Andrea, Thank you for your lovely review! We hope you enjoy your purchase and we hope to invite you back in the future. Best Wishes, Fusion Living

Posted 2 years ago

“Good quality product”

Helpful Report

Posted 2 years ago

Good morning Paolo, Thank you for taking the time to leave us such a brilliant review! We appreciate you shopping with us and do hope to welcome you back to Fusion Living in the future. Best wishes, Fusion Living

Posted 2 years ago

“Amazing service, brilliant quality items, very impressed and would recommend.”

Helpful Report

Posted 2 years ago

Good morning Sam, Thank you for taking the time to leave us such a brilliant review! We appreciate you returning to us and do hope to welcome you back to Fusion Living in the future. Best wishes, Fusion Living

Posted 2 years ago

“Great customer service by humans calling you and talking. How cool is that. Items great quality too. Very happy”

Fusion Living 5 star review on 28th October 2022

Helpful Report

Posted 2 years ago

Good morning Sarah-Jayne, Thank you for such a lovely review and beautiful pictures! We are so please that you are happy with your product and the service you received. We hope to welcome you back again soon. Best Wishes, Fusion Living

Posted 2 years ago

“The reason we returned to Fusion for another chair was the service and quality we experienced last year with a slightly larger order. Excellent quality, delivery and after-sales service. We have not been disappointed this time, spot on again.”

Helpful Report

Posted 2 years ago

Good Afternoon David, Thank you for taking the time to leave us such a brilliant review. We're so pleased you're happy with your chair and experience with us. We appreciate you returning to us and do hope to welcome you back to Fusion Living in the future. Best wishes, Fusion Living

Posted 2 years ago

“Ordering process simple but no indication of a delivery date given with confirmation of order. Despatch notice eventually issued after chasing. Tracking link never worked with blame put on courier. Eventually got a date. It didn’t arrive. Arrived the next day despite advising we were away. Left outside in tHe rain! Had to call a neighbour to collect and store as left in full sight from the road. All recorded on ring.com On the positive whilst every assurance from Fusion did not materialise they were communicative and empathetic but lacked control or influence over their chosen courier. Onto the product: well packed so no damage despite being soaked, easy to assemble, well made and a very pleasing aesthetic look. Good finish. A shame the end to end experience has been poor otherwise I would have given a higher rating. My advice to buyers is to expect a lengthy and unpredictable delivery period. My advice to Fusion - sack your courier who either tells you lies to appear to be meeting service level agreements or never updates their ‘apparently’ broken tracking system (very convenient) or likely both. Didn’t deliver even when given a date. Appalling. I will not be ordering with Fusion again and would suggest to those that do you ensure you don’t need the goods in a hurry or at a time when you’ve stayed in to receive them.”

Helpful Report

Posted 2 years ago

“Love my new chair! Great quality, sturdy chair lovely black gloss colour and looks great at my makeup table. Delivery very informative and was packaged well. Overall very happy customer! Thank you”

Helpful Report

Posted 2 years ago

Good Afternoon, Thank you for taking the time to write this great review! We are so pleased you're happy with the quality of the chair and delivery service. Enjoy your new make up table setting! We hope to welcome you back again soon. Best wishes, Fusion Living

Posted 2 years ago

“I ordered on Saturday and it was delivered the following Tuesday. Good product. My second order and consistently good service and products.”

Helpful Report

Posted 2 years ago

Good Afternoon David, Thank you for taking the time to write such a nice review! We are really pleased you're happy with your purchase and service you received. We appreciate you being a returning customer and we hope to welcome you back again soon. Best wishes, Fusion Living

Posted 2 years ago

“Excellent product, really pleased. Superb customer service and prompt delivery. Highly recommend”

Helpful Report

Posted 2 years ago

Good Afternoon Paul, Thank you for such a great review! We are really happy you're pleased with your product, customer service and delivery. We hope to welcome you back again. Best wishes, Fusion Living

Posted 2 years ago

“I placed an order on the 4th October and still patiently await delivery. It was crazy ncerning at the outset that there was no anticipated or expected delivery date when getting confirmation that funds had been received! Despite multiple chasers and polite replies telling me it has been despatched from their premises the couriers tracking system shows that they are still awaiting to receive the goods from the seller. Of course, I’m reliably informed by Fusion that their courier has ‘system’ problems and that they have indeed got it! It’s quite amazing how many delivery companies seem to have system problems? However, my contract is not with the courier it is with Fusion and to date despite platitudes their contract responsibilities remain incomplete. I cannot comment on the goods but will happily do so once/if I get them. It’s fast approaching a request for a refund or remedial action through the payment card company.”

Helpful Report

Posted 2 years ago

Dear David Thank you for taking the time to write your review in detail for us. We are completely aware of this specific situation and we appreciate the feedback which is shared with our team and very much taken on board. This was an unfortunate situation where we had definitely dispatched your order and there was a genuine delay and hold up with our courier. This is not something we usually experience and so we are very sorry this happened with your order. In these instances, we do everything possible to keep you updated and chase it for delivery, which the team very much did for you. Understandably sometimes this just isn't quite enough and can become very frustrating especially when you have already paid. We are so pleased you now have your table and thank you for sticking with us whilst we resolved it for you. Best wishes Fusion Living

Posted 2 years ago

“We bought 6 Polo chairs. They arrived very quickly and are lovely chairs. Customer service was outstanding - a check in email to make sure the order was correct and a swift resolution of a little problem. Very friendly company with great service.”

Helpful Report

Posted 2 years ago

Good Afternoon, Thank you for such a kind review! We are so pleased you love your chairs and are happy with the service you received. We hope to welcome you back again. Best wishes, Fusion Living

Posted 2 years ago

Fusion Living is rated 4.8 based on 1,562 reviews