Fusion Living Reviews

Name: Fusion Living
Address: Unit 1A, 49 Huncote Road, Stoney Stanton, Leicestershire, Unit 1A, 49 Huncote Road, Stoney Stanton, Leicestershire, Leicester
Rating: 4.77

4.8 Rating 1,563 Reviews

95 %

of reviewers recommend Fusion Living

4.8

Based on 1,563 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

0116 201 9988

Email:

sales@fusionliving.co.uk

Location:

Unit 1A, 49 Huncote Road, Stoney Stanton, Leicestershire,
Unit 1A, 49 Huncote Road, Stoney Stanton, Leicestershire
Leicester
LE9 4DH

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Fusion Living 4 star review on 29th November 2024

174

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Très satisfaite de mes coussins. La qualité est plus sur correcte.”

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Posted 3 years ago

Merci pour votre super avis ! Nous espérons vous accueillir à nouveau. Meilleurs vœux Fusion de vie

Posted 3 years ago

“When received stool was snapped one leg was all cracked and one was broken Tried messaging them to let them know but no reply Avoid company as spent £55 and no product to show for it”

Helpful Report

Posted 3 years ago

Thank you for your review and we are sorry to hear about the damages. All of our products are checked and individually packaged before dispatch. Therefore, we would like to reassure you that we didn't dispatch it with the cracks etc present, but this potentially could have happened in transit. If that is the case we are sorry about that. We have looked further into your order and can see that we dispatched it on 17th August and the DPD tracking shows that it was delivered and signed for by you on 18th August and not 27th August. We do ask that any initial faults are reported to us within 2 days of receiving your order so that we can investigate and remedy this as quickly as possible for you. Therefore, unfortunately, at this late stage, because you had the stool for 10 days, we were unable to replace this free of charge for you. We are sorry about that. Best wishes, Fusion Living

Posted 3 years ago

“I would highly recommend. Carley was so helpful, called me to keep me in the loop, customer service was fantastic, thanks”

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Posted 3 years ago

Thank you for your great Review! We really appreciate you taking the time to write this. We hope to welcome you back again. Best wishes Fusion Living

Posted 3 years ago

“We found the prices compared very favourably with other places selling similar items.Delivery was very quick,and free,and the item was delivered within the 1 hr.time slot.Well done all round.”

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Posted 3 years ago

Thank you for taking the time to write us this amazing Review, Jean. We really appreciate such great feedback and we hope to welcome you back again in the future. Best Wishes, Fusion Living

Posted 3 years ago

“Arrived damaged. Sent pic. Pic not good enough for them. Requesting more pics after I’ve boxed to return. Won’t send return info after a few emails I give up! I wouldn’t advise buying from this company.”

Helpful Report

Posted 3 years ago

Hi Gillian, I am sorry to see that you have left us a 1 star review. We are more than happy to get this return processed for you. But as requested if you could please send us a clear photo of the crack, so we can see the damage. Once received we can get this processed straight away for you. We look forward to hearing from you. Best wishes, Fusion Living

Posted 3 years ago

“Perfect updates on delivery. Thank you”

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Posted 3 years ago

Thank you for your fantastic Review, Angela! We hope to welcome you back again. Best wishes Fusion Living

Posted 3 years ago

“Superb quick service. The chair is well made, comfortable and exactly what we were looking for. I would have no hesitation in recommending this company.”

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Posted 3 years ago

Thank you for taking the time to write us this fantastic review, Roger! We're so pleased you're happy with your chairs and the service provided. We do hope you choose to shop with us again. Best Wishes, Fusion Living

Posted 3 years ago

“Very pleased with our table and chairs. Superb customer service as well.”

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Posted 3 years ago

Thank you for taking the time to write us this fantastic review! We are so happy that you are pleased with your new table and chairs, and the customer service provided! We hope to welcome you back again. Best wishes Fusion Living

Posted 3 years ago

“I have bought 4 dinning chairs. Good quality and reasonable price. I like the design very much, it’s modern and match my dinning table very well. Really pleased with my purchase and fast delivery.”

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Posted 3 years ago

Thank you for your great Review! We really appreciate you taking the time to write this. We are so pleased that you are happy with your dining chairs, and that they match your dining table well! We hope to welcome you back again. Best wishes Fusion Living

Posted 3 years ago

“I'm very happy with my side table, it's exactly as shown on the website. It came with instructions and was easy to assemble. It was very well packaged and the delivery service was extremely fast. 10 out of 10!”

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Posted 3 years ago

Hi Johanna, Thank you for taking the time to write us this fantastic review! We're so pleased you're happy with your side table and the whole experience and service provided. We do hope you choose to shop with us again. Best Wishes, Fusion Living

Posted 3 years ago

“Prompt delivery and I like the product.”

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Posted 3 years ago

Thank you for your great Review, Arparpan! We hope to welcome you back again. Best wishes Fusion Living

Posted 3 years ago

“I just wanted to send a note to say how much I love my order but also what great customer service your entire team provided. I much prefer dealing with smaller businesses and you've gone the extra mile to ensure my delivery was received on the day I needed them to. Product is great too.”

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Posted 3 years ago

Thank you for taking the time to write us this great review. We're so pleased you're happy with your order and the whole experience and service received while shopping with us. We really pride ourselves on exceptional customer service, so feedback like this is excellent to hear. We do hope you shop with us again. Best Wishes, Fusion Living

Posted 3 years ago

“Just wanted to complement you all for your quick service and delivery. Also you gave some spare parts which always great to see. Really pleased with our order and how you’ve gone about it.”

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Posted 3 years ago

Thank you for taking the time to write us this great review. We're so pleased you're happy with your order and the whole experience and service received while shopping with us. We do hope you shop with us again. Best Wishes, Fusion Living

Posted 3 years ago

“Absolutely amazing service, from start to finish, excellent communication”

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Posted 3 years ago

Thank you for your great Review, Samantha! We really appreciate you taking the time to write this. We hope to welcome you back again. Best wishes Fusion Living

Posted 3 years ago

“Great experience from start to finish - excellent customer service, prompt delivery and smart chairs for our new office!”

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Posted 3 years ago

Hi Simon, Thank you for taking the time to write us this fantastic review! We're so pleased you're happy with your chairs and the whole experience and service provided. We do hope you choose to shop with us again. Best Wishes, Fusion Living

Posted 3 years ago

“Speedy delivery, great prices & a prompt response to an emailed question Would happily buy from this site again”

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Posted 3 years ago

Thank you for your great Review! We hope to welcome you back again. Best wishes Fusion Living

Posted 3 years ago

“I bought the mirror for our new house that is currently under construction so I haven’t done any more than open the box, but I love it already!! Fusion Living is a great company to deal with and I’m sure that when the house is ready I shall be searching for more items.”

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Posted 3 years ago

Hi Eve, Thank you so much for taking the time to write this fantastic review! We are so pleased that you love your mirror, and we do hope to welcome you back again in the future. Best wishes, Fusion Living

Posted 3 years ago

“The chairs and the delivery service were great! Thank you”

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Posted 3 years ago

Thank you for taking the time to write us this fantastic review! We're so pleased you're happy with your chairs and the service provided. We do hope you choose to shop with us again. Best Wishes, Fusion Living

Posted 3 years ago

“Very pleased with my stool, customer service very good re delivery.”

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Posted 3 years ago

Thank you for your great Review, Sandra. We hope to welcome you back again. Best wishes Fusion Living

Posted 3 years ago

“Excellent pre-sales customer service on live chat, with Georgie, great price, fast delivery. Ordered late afternoon Monday, delivered well within timeslot on Wednesday. Highly recommended”

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Posted 3 years ago

Thank you for taking the time to write us this fantastic review, Anne. We're so pleased you're happy with your order and the whole experience and service received while shopping with us. We will pass this great feedback on to the team. We do hope you shop with us again. Best Wishes, Fusion Living

Posted 3 years ago

Fusion Living is rated 4.8 based on 1,563 reviews