Fusion Living Reviews

Name: Fusion Living
Address: Unit 1A, 49 Huncote Road, Stoney Stanton, Leicestershire, Unit 1A, 49 Huncote Road, Stoney Stanton, Leicestershire, Leicester
Rating: 4.77

4.8 Rating 1,563 Reviews

95 %

of reviewers recommend Fusion Living

4.8

Based on 1,563 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

0116 201 9988

Email:

sales@fusionliving.co.uk

Location:

Unit 1A, 49 Huncote Road, Stoney Stanton, Leicestershire,
Unit 1A, 49 Huncote Road, Stoney Stanton, Leicestershire
Leicester
LE9 4DH

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Fusion Living 4 star review on 29th November 2024

174

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was very easy to get in touch with staff and ask questions and shipping arrived on time as described.”

Helpful Report

Posted 4 years ago

Hello, Thank you for taking the time to write us this great review. We're so pleased you're happy with the service and product received. Best Wishes, Fusion Living

Posted 4 years ago

“Super fast delivery considering Covid19 situation. Excellent quality of chair. Very pleased with purchase and would highly recommend Fusion Living.”

Helpful Report

Posted 4 years ago

Hello, Thank you for taking the time to write us this great review! We're so pleased you're happy with your chair! Don't forget to tag our page on Instagram and use the hashtag #myfusionliving We do hope you choose to shop with us again. Best Wishes, Fusion Living

Posted 4 years ago

“Love my new chairs - so modern and look great in my new kitchen diner extension”

Helpful Report

Posted 4 years ago

Hello Helen! Thank you for taking the time to write us this great review. We're so pleased you're happy with your new chairs! Don't forget to tag us on instagram and use the hashtag #myfusionliving Best Wishes, Fusion Living

Posted 4 years ago

“Received my Louis Ghost chair and stool. Perfect.”

Helpful Report

Posted 4 years ago

Thank you for taking the time to write us this great review! We're so pleased that you're happy with your product. Don't forget to tag us in your photos of it and use the hashtag #myfusionliving We do hope you choose to shop with us again soon. Best Wishes, Fusion Living

Posted 4 years ago

“I bought a small kitchen table which is actually very nice. But you need to let your customers know beforehand that you won't deliver in the apartment/house but rather drop a large wooden pallet (even for a small table as was my case) outside the apartment block, on the street. If you had made that clear before I clicked the 'buy' button rather than one day before delivery I would probably have waited for the Covid19 restrictions to end, if ever.”

Helpful Report

Posted 4 years ago

Hello, Thank you for taking the time to write a review and for your feedback. We’re sorry to hear that you weren’t satisfied with the delivery service and that it wasn’t what you were expecting. However, in our Delivery details on the website we state that our free delivery service is to the doorstep of your house or building (if it is an apartment/flat) and also within the dispatch email that we send to you when your order leaves us. We would usually be able to offer an enhanced service where your order is taken inside the property, but due to the current restrictions in place and to keep everyone safe, we are not currently able to offer this. Once again, we apologise for any inconvenience caused.

Posted 4 years ago

“the nicest staff ever! Called as due to unforseen circumstances I had to cancel my order. Staff gave me specific info on how long it would take to recieve a refund. Later on, got another call to give me options regarding order and offered closer delivery date. Thanks for your service and dedication towards your customers!”

Helpful Report

Posted 4 years ago

Thank you for taking the time to write us this brilliant review! We're so pleased that you had a great experience with our customer service, we pride ourselves on putting the customer at the forefront of our business and always try our hardest to provide the best service we can. We do hope you will choose to shop with us in the future. Best Wishes, Fusion Living

Posted 4 years ago

“Product excellent value for money, delivery timeline was ok”

Helpful Report

Posted 4 years ago

Thank you for taking the time to write us this review! We're pleased that you're happy with your product. We do hope you choose to shop with us again. Best Wishes, Fusion Living

Posted 4 years ago

“Efficient professional service from start to finish. Pleasure to buy from this company. Thank you.”

Helpful Report

Posted 4 years ago

Hello Marian, Thank you for taking the time to write us this review! We're so pleased that you were happy with the service and products received. We do hope you choose to shop with us again. Best Wishes, Fusion Living

Posted 4 years ago

“A really good chair! Much more solid and firmer than I expected.”

Helpful Report

Posted 4 years ago

Thank you for taking the time to write us this great review! We're so pleased you're happy with your chair and we exceeded expectations. We do hope you shop with us again. Best Wishes, Fusion Living

Posted 4 years ago

“Love my new table and chairs - exactly as I hoped they would be! Prompt delivery too.”

Helpful Report

Posted 4 years ago

Thank you for taking the time to write us this good review! We're so pleased your new tables and chairs! and were satisfied with the service provided. We do hope you choose to shop with us again. Best Wishes, Fusion Living

Posted 4 years ago

“From order to delivery 3 working days and free UK postage. The quality of the chairs excellent. Solid and stylish finishes the look in my small kitchen. Great service.would recommend to friends and use again.”

Helpful Report

Posted 4 years ago

Hi Carol, Thanks you for taking the time to write us this great review! We're so pleased that you are happy with the products and service provided. We look forward to you shopping with us again! Best Wishes, Fusion Living

Posted 4 years ago

“Very helpful and prompt personal service. So easy to talk to a sales advisor even in these difficult times.”

Helpful Report

Posted 4 years ago

Hello Katie, Thank you for taking the time to write us this great review. We're so pleased you found our service helpful. Best Wishes, Fusion Living

Posted 4 years ago

“The furniture has been lovely and the customer services team were really great in helping to change a few damaged items.”

Helpful Report

Posted 4 years ago

Hi Monica, Thank you for taking the time to write us this review. We're so pleased that you're happy with the products and our customer service team helped solve your issues. We do hope you choose to shop with us again. Best Wishes, Fusion Living

Posted 4 years ago

“Very happy with the chair from Fusion ,well packaged and prompt delivery .The only down side was the feet were very hard to fit”

Helpful Report

Posted 4 years ago

Hi Judith, Thank you for taking the time to write us this review! We're pleased that overall you're happy with your product and service received. We do hope you choose to shop with us again. Best Wishes, Fusion Living

Posted 4 years ago

“I had searched for hours actually days for this style as we didn't want your usual oak ones with our oak dining table, these although on the more expensive side are the best quality we've seen and sat in. We went for the white with grey seat and metal legs they are so comfy as they flex with your shape rather than your norm stiff wooden one's and they are definitely built to last. 2 issues however which won't effect everyone, we have a chocolate Labrador and her hair appears to attract its self to them and been white you can I'magine. Hoping it's just the static from wrapping and it should ease in time. Also food tends to get trapped around the sides of the cushion with younger people it's going to happen but it does wipe away and maybe every few weeks I'll have to take the seat apart to clean them properly however they are generally east to wipe day to day. The delivery and wrapping of the item cannot be faulted itha really good communication! Great all round well done thankyou Amy.”

Helpful Report

Posted 4 years ago

Hi Amy, Thank you for taking the time to write us this great review! it's great to get this level of feedback and we're really pleased you are happy with your chairs overall and with the service you received. Best Wishes, Fusion Living

Posted 4 years ago

“Bought ghost chairs from fusion living and I’m so impressed with the delivery. Got here so fast which was surprising seeing as what’s going on with the coronavirus and lockdowns. Chairs Look amazing in my living room!”

Helpful Report

Posted 4 years ago

Thank you for taking the time to write us this great review! We're very pleased that you were impressed with the service provided. We do hope you choose to shop with us again! Don't forget to tag us in any pictures on Instagram! Best Wishes, Fusion Living

Posted 4 years ago

“Excellent product and service!”

Helpful Report

Posted 4 years ago

Good Morning Annabelle, Thank you for taking the time to write us this great review! We're so pleased you were happy with our product and service received! We do hope you choose to shop with us again. Best Wishes, Fusion Living

Posted 4 years ago

“Chairs arrived quickly and easy to assemble. They look lovely and very comfortable. Well worth the price.”

Fusion Living 5 star review on 25th March 2020

Helpful Report

Posted 4 years ago

Good Afternoon Heillah! Thank you so much for taking the time to write us this great review! We're so pleased that you're happy with your chairs! Don't forget to tag us on Instagram! Best Wishes and Stay Safe, Fusion Living

Posted 4 years ago

“order some white bucket chairs with dark wood legs they are fab just what i wanted very sturdy the service was fab too very quick delivery would order again from fusion living”

Helpful Report

Posted 4 years ago

Hi Jayne! Thank you for taking the time to write us this wonderful review! We're so pleased that you're happy with the service received and the chairs were just what you wanted. We look forward to you shopping with us again! Best Wishes, Fusion Living

Posted 4 years ago

“Never ordered from here before but wasn't disappointed. Easy prodering process, I was kept up-to-date about when my delivery arrived and the driver kindly carried in the house for me. I'll definitely use again.”

Helpful Report

Posted 4 years ago

Thank you for taking the time to write us this great review! We're so pleased that you're happy with your purchase and the service you received from us. We look forward to you shopping with us again! Best Wishes, Fusion Living

Posted 4 years ago

Fusion Living is rated 4.8 based on 1,563 reviews