Fusion Living Reviews

Name: Fusion Living
Address: Unit 1A, 49 Huncote Road, Stoney Stanton, Leicestershire, Unit 1A, 49 Huncote Road, Stoney Stanton, Leicestershire, Leicester
Rating: 4.77

4.8 Rating 1,562 Reviews

95 %

of reviewers recommend Fusion Living

4.8

Based on 1,562 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

0116 201 9988

Email:

sales@fusionliving.co.uk

Location:

Unit 1A, 49 Huncote Road, Stoney Stanton, Leicestershire,
Unit 1A, 49 Huncote Road, Stoney Stanton, Leicestershire
Leicester
LE9 4DH

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Fusion Living 4 star review on 29th November 2024

174

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I recently purchased four Soho chairs from Fusion Living and I’ve got to say the customer service was excellent, I had a small issue when building one of the chairs and a quick call to Reo in customer service and she resolved with no issues and I received the replacement part within 24hrs I would definitely recommend Fusion Living and look forward to buying from them again in the near future.”

Helpful Report

Posted 2 years ago

Good Afternoon Duncan. Thank you so much for providing us with such a fabulous review! We are so pleased that you are happy with the customer service received whilst shopping with us here at Fusion Living. We will pass this lovely feedback onto Reo! We really pride ourselves on exceptional customer service, so feedback like this is excellent to hear. We can't wait to welcome you back again in the future. Best wishes, Fusion Living

Posted 2 years ago

“We are absolutely happy with the excellent support and the condition of our chairs. The communication worked flawlessly, as did the shipping and transport to Switzerland. Thank you very much for this professional and friendly service!”

Helpful Report

Posted 2 years ago

Thank you so much for your Review, Carsten. We are so delighted that you love your chairs! We're so pleased you're happy with the whole experience and service received while shopping with us. We really pride ourselves on exceptional customer service, so feedback like this is excellent to hear. It is great to hear that the shipping to Switzerland worked flawlessly! We do hope you choose to shop with us again. Best wishes, Fusion Living

Posted 2 years ago

“Great service yet again. Will definitely use again.”

Helpful Report

Posted 2 years ago

Good afternoon Russell, Thank you so much for taking the time to provide us with this fantastic review, we are so pleased that you are happy with the service provided whilst shopping with us. We can't wait to welcome you back again in the future. Best wishes, Fusion Living

Posted 2 years ago

“Easy website and responsive to emails”

Helpful Report

Posted 2 years ago

Good afternoon Karen, Thank you for your amazing review, we are so pleased that you had a positive experience whilst shopping with us, and we do hope to welcome you back again in the future! Best wishes, Fusion Living

Posted 2 years ago

“Friendly service combined with very good quality products - 100 % satisfied. Thank you !”

Helpful Report

Posted 2 years ago

Good morning Mary, Thank you for taking the time to write us this excellent review! We are so happy that you love your products, and are pleased with the customer service experienced whilst shopping with us. We do hope you choose to shop with us again in the future. Best wishes, Fusion Living

Posted 2 years ago

“Fantastic customer service. I added an extra item a day later than the original order and they included it in one delivery.”

Helpful Report

Posted 2 years ago

Good Morning Russell, Thank you so much for providing us with this excellent review, we are so pleased that you are happy with the customer service provided whilst shopping with us! We do hope to welcome you back again in the future. Best wishes, Fusion Living

Posted 2 years ago

“We were a little apprehensive ordering furniture online but Fusion Living made it a stress free experience from start to finish. As soon as we placed our order, we received friendly and concise communication and this continued as we waited for delivery. We received updates regarding the status of our order and our chairs even arrived sooner than we expected. We are delighted with the quality of our new chairs and will definitely order from Fusion Living again in the future.”

Helpful Report

Posted 2 years ago

Good afternoon Nicola, Thank you for taking the time to write us this fabulous review. We're so pleased you're happy with your new chairs and the whole experience and service received while shopping with us. We really pride ourselves on exceptional customer service, so feedback like this is excellent to hear. We do hope you shop with us again. Best Wishes, Fusion Living

Posted 2 years ago

“Good value chairs, although one was very difficult to assemble as connection to metal legs was misaligned. Delivery a bit slower than I hoped.”

Helpful Report

Posted 2 years ago

Hi Anne, Thank you for taking the time to write us a review and for your feedback, we're sorry you felt that the delivery took a bit longer than you expected. We hope to welcome you back again. Best wishes, Fusion Living

Posted 2 years ago

“Excellent service and quality item as always”

Helpful Report

Posted 2 years ago

Thank you for providing us with this fantastic review, Mark! We do hope to welcome you back again in the future. Best wishes, Fusion Living

Posted 2 years ago

“Make a mistake when ordering which was promptly put right by customer services”

Helpful Report

Posted 2 years ago

Thank you for your great review! We are so pleased our customer service team were able to assist you. We hope to welcome you back again in the future. Best wishes, Fusion Living

Posted 2 years ago

“Fusion living turned out to be an unexpectedly positive experience. I was able to find a phone number at the front page of their website, which is an easy these days, and when I rang the phone number for human answered it almost immediately, without lots of choose option on this and wait and choose option that. The person is answered the phone was amazingly helpful making a large company feel like a small family run business.”

Helpful Report

Posted 2 years ago

Good Morning Seb, We are so pleased that you had a positive experience whilst shopping with us, we really pride ourselves on excellent customer service, so feedback like this is fantastic to hear. We do hope to welcome you back again in the future! Best wishes, Fusion Living

Posted 2 years ago

“Fabulous speedy delivery and great goods at brilliant price. Thank u”

Helpful Report

Posted 2 years ago

Hi Debra, Thank you for providing us with such a fantastic review, we are so happy you are pleased with your order and the overall experience whilst shopping with us. We do hope to welcome you back again in the future! Best wishes, Fusion Living

Posted 2 years ago

“Etwas länger gedauert, aber schöne Ware.”

Helpful Report

Posted 2 years ago

Hallo, Vielen Dank für Ihre Bewertung! Wir freuen uns, dass Sie mit Ihrer Bestellung zufrieden sind, und bedauern zu hören, dass die Lieferung etwas länger gedauert hat. Das nehmen wir mit an Bord. Wir hoffen, dass Sie sich in Zukunft wieder für einen Einkauf bei uns entscheiden. Besten Wünsche, Fusion-Leben

Posted 2 years ago

“The chairs are nice, but you sent me way less screws than you should. One of them just came with 4 screws, I have nothing to attach the sit. Can you send them to me please ?”

Helpful Report

Posted 2 years ago

Hi Estefania, Thank you for your review, we are so glad you love your chairs and sorry to hear you didn't receive enough screws. We will get these in the post to you! If there's anything else, please don't hesitate to get back in touch. Best wishes, Fusion Living

Posted 2 years ago

“Easy ordering and fast delivery, well packed items. Would recommend”

Helpful Report

Posted 2 years ago

Thank you for your great review! We do hope to welcome you back again in the future. Best wishes, Fusion Living

Posted 2 years ago

“Very friendly, very prompt! Thank you for your great attendance.”

Helpful Report

Posted 2 years ago

Hi Nicole, Thank you for taking the time to write us this great review! We are so pleased you're happy with the overall experience whilst shopping with us, and we do hope to welcome you back again in the future. Best wishes, Fusion Living

Posted 2 years ago

“Quick shipment, very friendly and helpful customer service. One of the chairs was not be able to be assembled and we were sent another one instantly. Amazing!”

Helpful Report

Posted 2 years ago

Thank you for providing us with this fantastic review! We are so pleased you are happy with the whole experience whilst shopping with us, customer service is something we pride ourselves on, so feedback like this is excellent to hear. We do hope you choose to shop with us again in the future. Best wishes, Fusion Living

Posted 2 years ago

“The chairs arrived promptly. We're easy to put together. Look just like the pictures. Very sturdy. We are extremely pleased & would recommend and will shop here again”

Fusion Living 5 star review on 14th March 2022

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to write us this great review! We are so pleased that you are happy with your chairs and the service received whilst shopping with us. Thanks for sharing a brilliant photo too - your chairs look great. We look forward to welcoming you back again in the future. Best wishes, Fusion Living

Posted 2 years ago

“I absolutely love the products available from this company. I bought an additional chair for to add to my already lovely bistro eating area. Great service from booking order through to delivery. Top notch service. Would definitely recommend this to anyone looking at the website.”

Fusion Living 5 star review on 11th March 2022

Helpful Report

Posted 2 years ago

Hi Phyllis, Thank you so much for providing us with this fantastic review, and thank you for coming back to us to purchase an additional chair! We are so pleased that you are happy with the customer service received whilst shopping with us, and we hope to welcome you back again in the future. Best wishes, Fusion Living

Posted 2 years ago

“Perfect!!!!”

Helpful Report

Posted 2 years ago

Thank you for your great review, Richard! We do hope to welcome you back again in the future. Best wishes, Fusion Living

Posted 2 years ago

Fusion Living is rated 4.8 based on 1,562 reviews