Fusion Living Reviews

Name: Fusion Living
Address: Unit 1A, 49 Huncote Road, Stoney Stanton, Leicestershire, Unit 1A, 49 Huncote Road, Stoney Stanton, Leicestershire, Leicester
Rating: 4.77

4.8 Rating 1,562 Reviews

95 %

of reviewers recommend Fusion Living

4.8

Based on 1,562 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

0116 201 9988

Email:

sales@fusionliving.co.uk

Location:

Unit 1A, 49 Huncote Road, Stoney Stanton, Leicestershire,
Unit 1A, 49 Huncote Road, Stoney Stanton, Leicestershire
Leicester
LE9 4DH

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Fusion Living 4 star review on 29th November 2024

174

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My four ghost dining chairs are exactly what I wanted and arrived incredibly promptly, very well packed. What's not to like. Many thanks.”

Helpful Report

Posted 1 year ago

Good Afternoon Jenny, Thank you for leaving us a great review. We are glad to hear you are happy with your ghost dining chairs and our prompt delivery service. Enjoy your new chairs and we hope to welcome you back to Fusion Living again soon. Kind Regards Michelle Fusion Living

Posted 1 year ago

“I ordered a large white Chelsea Dining table from Fusion Living. When the delivery arrived I was impressed how well packed the base was and the top coming in a wooden box instantly made me think this is good. I absolutely love the table, the quality, the gloss finish and the size .. no one of course is getting to use it .. it looks far too fabulous;) I will definitely be now looking at the chairs and other furniture from yourselves .. I am over the moon”

Helpful Report

Posted 1 year ago

Good Afternoon Angela, Thank you for leaving us a fantastic review. We are glad to hear you love your purchase and how impressed you are with the way we package our tables. We hope you enjoy your new purchase and we hope to welcome you back to Fusion Living again soon. Kind Regards Michelle Fusion Living

Posted 1 year ago

“I ordered 3 tulip chairs, they are beautiful . Arrived within 3days of placing order... great service”

Helpful Report

Posted 1 year ago

Good Afternoon Janet, Thank you for taking the time to leave us a fantastic review. I'm glad to hear you love your tulip chairs and you were happy with our customer service team. We hope to welcome you back to Fusion Living again very soon. Kind Regards Fusion Living

Posted 1 year ago

“Brilliant customer service. Nothing was to Much trouble.”

Helpful Report

Posted 1 year ago

Good Afternoon Jane, Thank you for leaving us a great review. We are pleased to hear you are happy with our customer service. We hope to welcome you back again in the future. Best wishes Fusion Living

Posted 1 year ago

“Really easy to browse. Good price. Really fast delivery. I bought only an armchair to see how this company works and I am very pleased to say that the quality is excellent. Came in Two pieces. Extremely easy to assemble. I have already order another one. Highly recommended”

Helpful Report

Posted 1 year ago

Good Afternoon Sonia, Thank you for taking the time to leave us a great review. We are glad to hear you are happy with your shopping experience with us and you love the quality of our armchairs. We value our customers feedback and we hope to welcome you back to Fusion Living again soon. Kind Regards Fusion Living

Posted 1 year ago

“Love our new chairs, very comfortable and stylish and a very competitive price. We received excellent service, a quick delivery and would recommend this Company to anyone.”

Fusion Living 5 star review on 9th May 2023

Helpful Report

Posted 1 year ago

Good afternoon Carl Thank you so much for your excellent review, we really appreciate you taking the time to do this and also for the photographs - your chairs look great! Thanks again for coming into see us, it is always lovely to meet our customers in person :) We hope to welcome you back again in the future. Best wishes Fusion Living

Posted 1 year ago

“The chair is lovely it's strong and it is good quality, I would buy again.”

Helpful Report

Posted 1 year ago

Good morning Thank you for taking the time to write an excellent review for us. We really do appreciate it. We are very please to hear that you are happy with your purchase. We hope to welcome you back again in the future. Best wishes Fusion Living

Posted 1 year ago

“I still have not received the chairs.”

Helpful Report

Posted 1 year ago

Good morning Nina Thank you for your review. We shipped your chairs to Germany on 28th April and so they will be arriving with you soon. Our customer service team will contact you directly via email to further advise. We hope that helps. Best wishes Fusion Living

Posted 1 year ago

“Excellent service!”

Helpful Report

Posted 1 year ago

Good morning Julie Thank you for taking the time to write an excellent review for us. We really do appreciate it. Thank you for shopping with us. Best wishes Fusion Living

Posted 1 year ago

“I ordered two chairs and one of them was faulty, so when I told the company they said they would send a new one. So I threw the old one away because it was absolutely unusable and a faded colour with a yellow tinge to it. They then said they wanted it back and when I told them to take the other one back, they said they would charge me for collection. Disgusting behaviour! I’m not happy with this company! Avoid!!”

Helpful Report

Posted 1 year ago

Good afternoon Thank you for your review and we are sorry that you have left us a 1-star review. We have looked into the details of your order and as you know, when you reported that one seat had a yellow discolouration to it, we immediately responded to confirm that we would replace it. We were working back and forth on email with you to establish the details and when we asked if we could book to collect the faulty seat so that we could examine it, you explained that you had disposed of it that morning. We explained that we did need to collect the faulty item back before we issue the replacement as this is standard practice and would generally be the case for any retailer. We are more than happy to help resolve this for you but we would need to collect the faulty seat first. With regards to you asking to return the other chair, this is no problem at all, but as there is nothing wrong with it, we had explained that there would be an £18 return fee which would be deducted from your refund for that 1 chair. Indeed if you still had the full faulty chair and wanted to return both chairs then this would be a free return as you are returning the whole order from the point of view of the one chair is making it a "faulty" order so to speak. We place customer service at the centre of everything we do and we always help resolve any customer queries as quickly, efficiently and fairly as possible. However, where appropriate we do have to stick to our business terms of in this instance because you have disposed on the seat without giving us the opportunity to collect it, this has limited the options available to us, in terms of how we solve and help you. We are still more than happy to collect the one chair from you, if you would like us to, but the return fee would apply. Best wishes Fusion Living

Posted 1 year ago

“Love these chairs! Beautiful colour and really comfy! Good communication from company - really helpful. Would recommend.”

Fusion Living 5 star review on 5th May 2023

Helpful Report

Posted 1 year ago

Good morning Debbie Thank you for taking the time to write a fantastic review for us. Your chairs looks stunning - we love the colour! We hope to welcome you back again in the future. Best wishes Fusion Living

Posted 1 year ago

“Happy with my purchase. Good product, good price and delivered on time.m”

Helpful Report

Posted 1 year ago

Good afternoon Rita Thank you for your review, we really appreciate you taking the time to write this. We are pleased to hear you are happy with everything and hope that we can welcome you back again in the future. Best wishes Fusion Living

Posted 1 year ago

“A lovely, friendly company that was very accommodating to our needs. It has been a complete pleasure dealing with them and we would not hesitate to contact them again, should the occcasion arise.”

Helpful Report

Posted 1 year ago

Good afternoon Lesley Thank you for taking the time to leave an excellent review for us. We really do appreciate it and thank you for shopping with us. We hope to welcome you back again in the future. Best wishes Fusion Living

Posted 1 year ago

“I received prompt replies to my emails regarding marks on one seat pad and then a replacement the following day. Excellent service.”

Helpful Report

Posted 1 year ago

Hi Lesley Thank you very much for taking the time to write a great review for us. We really appreciate it and we are glad that we could resolve the issue with the seat pad for you very quickly. Best wishes Fusion Living

Posted 1 year ago

“I have not received my order yet”

Helpful Report

Posted 1 year ago

Good Afternoon Valeria, We are very sorry to hear you haven't received your order. I know our customer services team have been in contact with you in regards to this. Kind Regards Fusion Living

Posted 1 year ago

“We bought two side tables - tulip style with marble tops. They arrived timely as promised. Packaged really well to avoid damage. We are really pleased with the quality of finish and the overall look of the tables. Superb value for money. Would definitely recommend this company and will be purchasing again!”

Fusion Living 5 star review on 21st April 2023

Helpful Report

Posted 1 year ago

Good Afternoon Tammie, Thank you for taking the time to leave us a review. Your marble side table looks great. We are glad to hear you are happy with your side table and the quality of our products. Thank you once again for your feedback and we hope to welcome you back to Fusion Living again in the future. Kind Regards Fusion Living

Posted 1 year ago

“I ordered two side tables. They came promptly. I was kept up to date with the progress of delivery. When they arrived, I was very happy and I felt they were excellent value for money. Would definitely recommend this company!”

Fusion Living 5 star review on 14th April 2023

Helpful Report

Posted 1 year ago

Good Afternoon Tammie, Thank you for taking the time to leave us a review. We are glad to hear you are pleased with your side tables and were happy with our customer services. Thank you once again for your feedback and we hope to welcome you back to Fusion Living again in the future. Kind Regards Fusion Living

Posted 1 year ago

“Very happy with our purchase! Ordered two tulip chairs. Items arrived within a few days in great condition. Well packaged and looking better than the pictures!”

Helpful Report

Posted 1 year ago

Good morning Maria, Thank you for taking the time to leave this lovey review. We're so pleased to hear that you're happy with your new chairs and the great condition they arrived in. We hope that you enjoy your new purchase and hope to welcome you back to Fusion Living in the future. Best wishes, Fusion Living

Posted 1 year ago

“Great customer service!”

Helpful Report

Posted 1 year ago

Good afternoon, Thank you for taking the time to leave us this lovely review! We take pride in providing excellent customer service, so we're happy to hear that you felt you received that. We hope that you enjoy your purchase and hope to welcome you back to Fusion Living in the future. Best wishes, Fusion Living

Posted 1 year ago

“Lovely comfortable chairs with very speedy delivery”

Helpful Report

Posted 1 year ago

Good morning Tracy, Thank you for leaving us this great review! We're pleased to hear that you're happy with your comfortable chairs and the delivery. We hope that you enjoy your new chairs and hope to welcome you back to Fusion Living in the future. Best wishes, Fusion Living

Posted 1 year ago

Fusion Living is rated 4.8 based on 1,562 reviews