Fusion Living Reviews

Name: Fusion Living
Address: Unit 1A, 49 Huncote Road, Stoney Stanton, Leicestershire, Unit 1A, 49 Huncote Road, Stoney Stanton, Leicestershire, Leicester
Rating: 4.77

4.8 Rating 1,563 Reviews

95 %

of reviewers recommend Fusion Living

4.8

Based on 1,563 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

0116 201 9988

Email:

sales@fusionliving.co.uk

Location:

Unit 1A, 49 Huncote Road, Stoney Stanton, Leicestershire,
Unit 1A, 49 Huncote Road, Stoney Stanton, Leicestershire
Leicester
LE9 4DH

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Fusion Living 4 star review on 29th November 2024

174

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with the purchase, although assembly instructions would be useful as figuring it out late at night after a long day moving wasn't ideal.”

Helpful Report

Posted 5 years ago

Hi Kate, Thank you for taking the time to write this great review! We're really pleased to hear you're very happy with the products you purchased from us. However we are sorry to hear that you were missing assembly instructions, please do not hesitate to contact us if these are still required. We wish you a very happy Christmas and a wonderful new year! Fusion Living

Posted 5 years ago

“Ottimo prodotto e ottima assistenza! Personale gentilissimo e sempre disponibile”

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Posted 5 years ago

Ciao, grazie per aver dedicato del tempo a scriverci questa meravigliosa recensione! Siamo così contenti che tu sia soddisfatto del prodotto e del servizio che abbiamo fornito! Speriamo che tu abbia un felice Natale e un meraviglioso anno nuovo! Auguri, Fusion Living

Posted 5 years ago

“Quick, prompt delivery right at the start of the delivery window. Really pleased with the "ghost" chair”

Helpful Report

Posted 5 years ago

Hello Jim! Thank you for taking the time to write us this lovely review! We're so pleased that you're happy with the products you have received and the service provided! We do hope you choose to shop with us again! Wishing you a very merry Christmas and a happy new year! Fusion Living

Posted 5 years ago

“Excellent company”

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Posted 5 years ago

Thank you for your lovely review! We're so pleased that you were happy with the service provided. We hope you have a great Christmas and a happy New Year! Fusion Living

Posted 5 years ago

“Beautiful items, fast delivery and friendly officiant customer service!”

Helpful Report

Posted 5 years ago

Hello, thank you for taking the time to write us this great review! We're so pleased you're happy with the products purchased and service received from us. We do hope you shop with us again! Have a lovely Christmas and a happy New Year! Fusion Living

Posted 5 years ago

“My delivery arrived 2 days before the selected requested date, luckily I was there to receive it. I have built one one the chairs which I am disappointed with. One of the fittings on the base of the leg has not been drilled correctly and therefore does not allow the plastic protective cap to be screws in properly - result a wobbly chair!”

Helpful Report

Posted 5 years ago

Hi Kate Thank you for your review and sorry that you have had trouble with one of your chairs. You should have now received contact from us directly to help resolve this for you and we look forward to speaking to you soon. In terms of the delivery, as explained in our email, we did dispatch your chairs on the 6th December for a 9th December delivery as requested, however, what has happened is that DPD are trying to keep on top of deliveries in this busy Christmas period and where possible they attempt to deliver at the weekend as well. If you hadn't have been in, please be assured that they would have come back again on 9th December. We hope that helps and we will speak again soon. Best wishes Fusion Living

Posted 5 years ago

“Great value!”

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Posted 5 years ago

Hi Steve! Thank you for taking the time to write us this review! We're so pleased that you are happy with the products you received! Best Wishes, Fusion Living

Posted 5 years ago

“Excellent service, very helpful would recommend”

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Posted 5 years ago

Hello Glynis, Thank you for taking the time to write us this great review! We're so pleased that you are happy with the service received from our team! Best Wishes, Fusion Living

Posted 5 years ago

“First time buying from Fusion Living and the service was excellent. I placed an order on the Friday and my new chairs were here on the Tuesday! With regular updates on my order I was very happy with the service. And my new chairs look great!”

Fusion Living 5 star review on 5th December 2019

Helpful Report

Posted 5 years ago

Thank you for taking the time to write us this excellent review! We're so pleased that you're happy with your products and the service you received! Your chairs look stunning! We do hope you shop with us again! Best Wishes, Fusion Living

Posted 5 years ago

“I was very pleased with the service received from Fusion Living. Having ordered two chairs online when showing site to a friend the following day we found a colour seat pad in another colour we preferred. We phoned Fusion who kindly agreed to amend the order which was delivered two days later. Good quality items and good service.”

Helpful Report

Posted 5 years ago

Hi Clive! Thank you for taking the time to write us an excellent review! We're so pleased we could be of help and amended your order to satisfaction, and you are happy with the service and products received! Best Wishes, Fusion Living

Posted 5 years ago

“Item arrived clearly used, and in a dirty condition, and smelt awful. I cleaned it up, and was happy to accept it providing a reasonable discount was given...I would rather this than have to source packaging, and further my carbon foot print by returning it. I was offered £30, off a £160 lamp. The item was in a clearly used condition, and it is no way acceptable to expect someone to pay £130 for it. They then offered a full refund provided I return it in the original packaging, which they knew I didn't have, as I stated that with my initial correspondence. It seems this has happened to a few people, from reading the reviews, makes me wonder if they are selling graded products as used. In any case I would have been writing a positive review, had we been able to come to a reasonable agreement on a partial refund. I asked for £50 off, which I think makes £100 for a badly used lamp a more than fair price.”

Helpful Report

Posted 5 years ago

Good Afternoon, Thank you for your review and we are sorry that you have left this as a 1 star review. When we received your email late on the evening of 11th November, we responded to you first thing on the morning of 12th November to acknowledge the faults you had reported and we straightaway offered to send out a brand new lamp to you and also collect the faulty one as we wanted to ensure you were happy with the product and for you to receive one in perfect condition. At that point you then said you had cleaned it up and had thrown away all of the packaging and you requested a discount and said you were happy to live with it. We offered you £25 discount initially and you said you would like more and were looking for £50. We responded to say that the most we could offer was £30 or we could still deliver a brand new lamp to you and collect the faulty one, but as per our terms, the faulty lamp would need to be packaged in the original packaging, which you said you had thrown away. We would of course like to resolve this for you and we will contact you again directly so we can discuss this with you. Best wishes Fusion Living

Posted 5 years ago

“bought a light great price was the best price I could find, lovely light had to contact them to find out the length of chain but no problem they contacted me straight away”

Helpful Report

Posted 5 years ago

Hi Linda! Thank you for taking the time to write us this wonderful review! We're so pleased that you are happy with your new light, and that the service you received was quick and helpful! Best Wishes, Fusion Living

Posted 5 years ago

“Great service very helpful. Thanks.”

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Posted 5 years ago

Hi Anthony, Thank you for taking the time to write us a great review! We're so pleased that you were pleased with the service and you found us helpful! Best Wishes, Fusion Living

Posted 5 years ago

“Je suis très satisfaite du produit Conforme aux photos Envoyé rapidement dans de bonnes conditions Thank you”

Helpful Report

Posted 5 years ago

Bonjour, Merci d'avoir pris le temps de nous écrire cette magnifique critique! Nous sommes ravis que vous soyez satisfait du service fourni et des produits que vous avez reçus! Nous espérons que vous magasinez à nouveau avec nous! Meilleurs vœux, Fusion Living

Posted 5 years ago

“All questions promtly resolved. Very professional.”

Helpful Report

Posted 5 years ago

Hello, Thank you for taking the time to write us this great review! We're so pleased that you were happy with the service provided. Best Wishes, Fusion Living

Posted 5 years ago

“Very friendly and officiant service Thank you”

Helpful Report

Posted 5 years ago

Hi Izabella, Thank you for writing us this great review! We're so pleased that you were happy with the service you received! We do hope you shop with us again! Best Wishes, Fusion Living.

Posted 5 years ago

“I rang with a query which was handled efficiently. Following the phone call, I ordered 4 tulip chair cushions that arrived quickly and with free postage. I am very happy with the product and the customer service.”

Helpful Report

Posted 5 years ago

Hi Teresa, Thank you for taking the time to write us this excellent review! We're so pleased that you're happy with the service we provided, and also the products you received! We do hope you choose to shop with us again. Best Wishes, Fusion Living

Posted 5 years ago

“Excellent quality Eero Saarinen cushions for our tulip chairs - better than the ones they replaced. Speedy service and delivery, which handily was in a one-hour timeframe.”

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Posted 5 years ago

Hi Martin, Thank you so much for taking the time to write us this wonderful review! We're so pleased that you are happy with the products received and the service provided! We do hope you choose to shop with us again! Best Wishes, Fusion Living

Posted 5 years ago

“Excellent service My package arrived in the allocated time slot and in perfect condition I am very happy with my purchase”

Helpful Report

Posted 5 years ago

Hi Aneeta, Thank you for taking the time to write us an excellent review. We're so pleased that you are happy with your purchase. We do hope you shop with us again! Best Wishes, Fusion Living

Posted 5 years ago

“Grey ghost chair to replace a broken one. Uncomfortable to sit on for long periods of time, stylish contemporary design. Easy to clean. Great chair for small bottoms not good if your fat/obese. Expensive for a plastic chair but I paid with my hubby’s card so don’t mind the cost!”

Helpful Report

Posted 5 years ago

Fusion Living is rated 4.8 based on 1,563 reviews