Fusion Living Reviews

Name: Fusion Living
Address: Unit 1A, 49 Huncote Road, Stoney Stanton, Leicestershire, Unit 1A, 49 Huncote Road, Stoney Stanton, Leicestershire, Leicester
Rating: 4.77

4.8 Rating 1,562 Reviews

95 %

of reviewers recommend Fusion Living

4.8

Based on 1,562 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

0116 201 9988

Email:

sales@fusionliving.co.uk

Location:

Unit 1A, 49 Huncote Road, Stoney Stanton, Leicestershire,
Unit 1A, 49 Huncote Road, Stoney Stanton, Leicestershire
Leicester
LE9 4DH

Write Your review

Tell us how Fusion Living made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Fusion Living 4 star review on 29th November 2024

174

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We ordered a single Eiffel dining chair to try out in our home, this delivery was delayed, however from start to finish, the customer service we received was great and we were kept up to date. The chair suited our dining room perfectly so we ordered 7 more in a variety of bright colours. They all arrived within a week of ordering and look fabulous! We are so pleased with our contemporary bright mix of chairs and they are comfortable too.”

Fusion Living 5 star review on 15th March 2021

Helpful Report

Posted 3 years ago

Good Morning Helen, Thank you for taking the time to write us this excellent review, your chairs look gorgeous! We're so pleased you're happy with your new chairs and the whole experience with us. We do hope you choose to shop with us again. Best Wishes, Fusion Living

Posted 3 years ago

“Delighted with the chairs and really quick delivery”

Helpful Report

Posted 1 week ago

“Michelle was so helpful organising the delivery of dining room chairs to Spain.So responsive keeping us up to date with delivery etc.Cost of delivery was also excellent value from the UK.Highly recommend fusión! Thank you for your great service all round.”

Helpful Report

Posted 2 weeks ago

“I placed an order for 6 Soho Blush Pink Plastic Dining Chairs with Chrome legs but not before I requested a fabric sample which came very quickly. I was able to specify a delivery date and they were delivered within the allocated time slot. The whole process was efficient and easy and Michelle in customer services was extremely helpful. I'm delighted with my purchase and would definitely recommend Fusion Living”

Helpful Report

Posted 3 weeks ago

“Excellent communication with the Fusion Living team. We were very well advised throughout our purchase. Fast delivery. The chairs are of very good quality and well finished. I would recommend 100%.”

Helpful Report

Posted 1 month ago

“Everything was perfect. The product delivered is consistent with the description and my expectations. The quality of the foam and the fabric seems very good. And the delivery to France went well in a very reasonable time. I highly recommend Fusion Living”

Helpful Report

Posted 1 month ago

“Sehr schöne Qualität, lange gewartet auf Lieferung, weil die lieferbar aber dafür tolle Ware”

Helpful Report

Posted 1 month ago

Vielen Dank für Ihre großartige Bewertung, Jens! Es freut uns sehr zu hören, dass Sie mit der Qualität unserer Waren zufrieden sind. Ihre Zufriedenheit ist uns wichtig! Beste Wünsche, Das Fusion Living Team.

Posted 1 month ago

“Not even received my item!”

Helpful Report

Posted 1 month ago

“Ordered 2 dining room chairs quite close to Christmas, one was faulty. Contacted the company with photos and they sent an email with a new tracing number for the replacement on next day delivery.”

Helpful Report

Posted 1 month ago

Thank you for your wonderful review, Rachel! We're thrilled to hear that our team was able to assist you promptly and that your replacement was handled smoothly. Your satisfaction is what we strive for! Best wishes, The Fusion Living Team.

Posted 1 month ago

“Great service, packed well and lovely chair”

Helpful Report

Posted 2 months ago

Thank you for your fantastic review! We're so pleased to hear that you received great service and that your chair was packed well. Your satisfaction is our top priority! Best wishes, The Fusion Living Team.

Posted 2 months ago

“Utomordentligt bra. God kvalitet & den bästa servicen.”

Helpful Report

Posted 2 months ago

Tack för din fantastiska recension, Linda! Vi är så glada att höra att du är nöjd med kvaliteten och servicen. Din tillfredsställelse är vår högsta prioritet! Bästa hälsningar, Fusion Living Team.

Posted 2 months ago

“All good thank you”

Helpful Report

Posted 2 months ago

Thank you for your great review, Pargan! We're delighted to hear that everything was satisfactory. Your support means a lot to us! Best wishes, The Fusion Living Team.

Posted 2 months ago

“Superb chairs; exactly what I was hoping for. Widest range of colours available and really comfortably designed for my bad back Only problem was I paid for premium delivery (before 10.30am) but I had to wait till the next day. But Fusion instantly refunded me the £26 delivery charge. Wonderful customer service. Highly recommended!!!!”

Helpful Report

Posted 2 months ago

Thank you for your lovely review, Irene! We're so glad to hear that you're enjoying your chairs and that they provide the comfort you needed. We apologize for the mix-up with your delivery timing, but we're pleased our customer service could assist you promptly. Your recommendation means the world to us! Best wishes, The Fusion Living Team.

Posted 2 months ago

“Bought a Tulip dining table from Fushion a few years ago and absolutely love it, and recently — after searching for comfortable wishbone chairs, unsuccessfully — tried to buy some Fushion Tulip chairs to go with the table. The chairs were wonderful, but, sadly, it didn’t work out. That said, returns turned out to be a breeze so I’m even more impressed than before. A+++”

Helpful Report

Posted 2 months ago

Thank you so much for your amazing review, David! We're thrilled to hear that you love your Tulip dining table and appreciate the ease of our return process. We are constantly striving to improve our services and your wonderful feedback is lovely to hear. Best wishes, The Fusion Living Team.

Posted 2 months ago

“Still waiting for it to arrive promised a week ago still no sign”

Helpful Report

Posted 2 months ago

Hi Rodney, Thank you for your feedback and we completely understand how frustrating this can be, and we sincerely apologize for the delay. Our team is actively working to resolve this situation, We are being advised that you can expect you parcel to be delivered to you by Tuesday next week. Thank you for your patience during this time and please feel free to reach out to our customer service team on 0116 201 9988 for any further assistance. Best wishes, Fusion Living

Posted 2 months ago

“I have yet to receive the item and have had no confirmation from the courier that the item has even been received by the Sender, despite having had an email a week ago from Fusion saying the item has been dispatched.”

Helpful Report

Posted 2 months ago

Hi Kirsteen Thank you for your feedback and we are sorry that it has resulted in a 1 star review especially given that you are a returning customer. We are hugely sorry for the delay with your delivery. We can see that you have now been refunded as requested and we are sorry to loose your custom. We do hope that we could welcome you back again in the future. Best wishes Fusion Living

Posted 2 months ago

“Too long to receive parcel (more than 2 months). Not very good quality product”

Helpful Report

Posted 2 months ago

Hi there, Thank you for sharing your feedback with us. We sincerely apologize for the long wait for your parcel and understand how disappointing it can be to receive a product that doesn't meet your expectations. We are constantly striving to improve our services and your comments will help us in that process. If you have any further concerns regarding the product, please don’t hesitate to reach out to our customer service team on 0116 201 9988 who would be more than happy to assist you. Best wishes, Fusion Living

Posted 2 months ago

“It was a very long wait for dining chairs due to shipment delays but they're 100% worth the wait. They are great quality and look fabulous. Any time I needed to speak to one of the team they were great too, wonderful customer service.”

Helpful Report

Posted 2 months ago

Thank you for your wonderful review, Jo! We truly appreciate your patience and it’s fantastic to hear that they where worth the wait. Our team is always here to provide assistance, so we're glad we could help you along the way. Best wishes, The Fusion Living Team.

Posted 2 months ago

“We found Fusion Living helpful and easy to deal with, Delivery was by mutually convenient arangements. The product - some bar stools - were all as expected. O n the whole I would recommend Fusion Living as a very sound company to do business with. A.M Engineering. Grenford, London.”

Helpful Report

Posted 2 months ago

Thank you so much for your fantastic review! We're thrilled to hear that you found Fusion Living helpful and easy to work with. Your recommendation means a lot to us! We look forward to hopefully working with you again in the future. Best wishes, The Fusion Living Team.

Posted 2 months ago

“I had to pre order the stools I wanted so knew I would have to wait for them.They arrived today after several weeks of waiting but they are gorgeous and were definitely worth waiting for . The team in the service centre are friendly helpful and kept me up to date with my order .Thank you”

Helpful Report

Posted 2 months ago

Thank you for your lovely review, Sylvia! We're delighted to hear that your stools have arrived and that they were worth the wait, they look amazing! It’s great to know our service team kept you informed throughout the process. We appreciate your kind words and thank you for choosing Fusion Living! Best wishes, The Fusion Living Team.

Posted 2 months ago

“Apparently in transit but not received 🙄”

Helpful Report

Posted 2 months ago

Fusion Living is rated 4.8 based on 1,562 reviews