Name: Furniture World
Rating: 4.66

“The furniture is a good quality and the delivery driver was pokite and helpful. Would have been 5 star but the communicationwith sales after purchase come across rude and little interest.”

Helpful Report

Posted 3 weeks ago

“Prompt delivery. Very well packaged, to avoid any damade in transit.”

Helpful Report

Posted 1 month ago

Thank you for your feedback! We're delighted to hear that your order arrived promptly and well-packaged. Ensuring your items reach you in perfect condition is our priority. If you ever need anything else, we’re always happy to help!

Posted 1 month ago

“We were well informed and were able to easily rearrange delivery date as necessary.”

Helpful Report

Posted 2 months ago

Thank you for your review! We're glad to hear that you felt well informed and were able to easily adjust the delivery date to suit your needs. We aim to make the process as smooth and convenient as possible, and we're happy that we could do that for you!

Posted 2 months ago

“After an unsuccessful attempt to resolve some extra charges, my account was suspended, causing me to lose access to around $132,500 (my initial deposit). Luckily, a friend recommended (Benito Gabriel ), and their team managed to recover not only my original investment but also the profits and bonuses I had earned, preventing a potentially devastating financial loss. 𝐄𝐦𝐚𝐢𝐥 —𝐁𝐞𝐧𝐢𝐭𝐨𝐠𝐚𝐛𝐫𝐢𝐞𝐥𝟒𝟒𝟗@𝐠𝐦𝐚𝐢𝐥.𝐜𝐨𝐦 𝐖𝐡𝐚𝐭𝐬𝐀𝐩𝐩 —- +𝟏 (𝟓𝟎𝟓) 𝟒𝟎𝟐-𝟎𝟕𝟏𝟒”

Helpful Report

Posted 2 months ago

This review appears to be spam. No content in this review has any relevance to Furniture World.

Posted 2 months ago

“Very helpful members of staff were able to help me resolve my issue 👍 Delivery was as expected delivery staff very polite”

Helpful Report

Posted 5 months ago

Thank you for sharing your experience! We’re pleased to hear our team was helpful in resolving your issue and that your delivery went smoothly. It’s great to know our delivery staff made a positive impression as well. We appreciate your feedback and look forward to assisting you again! 👍

Posted 5 months ago

“Love the coffee table, it’s a good weight, wooden legs have quality feel, top looks genuinely like travertine but with being composite not as heavy and non-porous. Only complaint is it was advertised as a nest of tables, but you only get 1. When I re-checked the small print I saw the smaller (nest type) table is an extra £199. I might’ve bought it but too late now with an extra £35 postage not worth it.”

Helpful Report

Posted 5 months ago

Thank you for your feedback! We're delighted to hear you're enjoying the quality and design of your coffee table, especially the natural look of the top and sturdy wooden legs. We understand your disappointment regarding the nested table option. Our goal is to provide clear product information, and we’ll review how we can make this more transparent to avoid confusion. If you ever decide to add the smaller table, please reach out—we’d be happy to assist with any queries. Thank you again for choosing Furniture World! Kind Regards, Ethan

Posted 5 months ago

“Excellent dressing table but you have to be prepared to wait several weeks for delivery from ordering. States “delivery from” on the website so just bare in mind that the wait times maybe a lot longer”

Helpful Report

Posted 5 months ago

Thank you for your feedback and for sharing your experience with our dressing table! We're pleased to hear that you're happy with the quality of the piece, though we apologise for the longer-than-expected delivery time. We understand that waiting can be frustrating, and we’re continually working to improve our delivery times and communication to ensure a smoother experience. Thank you for your patience and for choosing Furniture World—we’re grateful to have you as a customer! Kind Regards, Ethan

Posted 5 months ago

“I found the ordering process overly complicated, especially add on’s, like stain guard, being per seat, rather than per item? It got sorted out eventually and paid for separately, but could not be added to the original documentation, after initial order was placed?”

Helpful Report

Posted 5 months ago

Thank you for your feedback. We apologize for any confusion during the ordering process and appreciate your patience as we worked to resolve it. We understand how important it is for add-ons, like stain guard, to be straightforward, and we're currently reviewing our procedures to simplify this for future orders. Thank you for bringing this to our attention; your insights help us improve our service. If there’s anything further we can assist with, please don’t hesitate to reach out. Kind Regards, Ethan

Posted 5 months ago

“Excellent service from help with choice, being kept in contact with deldates etc. Also premium delivery was so professional l Kelan at Redruth was informative and so very helpful. Excellent service from all.”

Helpful Report

Posted 6 months ago

Thank you for your wonderful review! We're delighted to hear you had an excellent experience, from the assistance with your choice to being kept informed about delivery dates. It's great to know that our premium delivery service stood out and that Kelan at our Redruth location provided such helpful and informative service. We’ll be sure to pass along your kind words to him and the team. If you need anything else, don’t hesitate to reach out—we're here to help! Kind Regards, Ethan

Posted 6 months ago

“Delivery was ok but did have to ask the person to lift it over the step for me. Coffee table was lovely and the wood colour matched my furniture well”

Helpful Report

Posted 6 months ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 6 months ago

“Competitive price and delivered on time. Staff very helpful. Would recommend.”

Helpful Report

Posted 7 months ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 7 months ago

“Brought two sideboards 1 came very quickly although I had to phone to find out when is it due and the second one took ages to come but I think this was outside of there control although the day I re chose it did not come on that day so I had to rearrange another day”

Helpful Report

Posted 7 months ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 7 months ago

“This would have cost over £400 from the local furniture world shop, but we got it at half that price through clearance on line”

Helpful Report

Posted 8 months ago

“I had to wait quite a few weeks longer than expected for the delivery of my sideboard ,but it was worth it .The delivery men were very efficient ,and my sideboard is great ,good quality ,and looks lovely in my living room .”

Helpful Report

Posted 8 months ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 8 months ago

“The drawers I ordered took 4 months to arrive from my order date. The shipping dates were postponed a couple of times but furnitureworld staff were prompt with their replies to my queries. The item arrived extremely well packaged.”

Helpful Report

Posted 8 months ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 8 months ago

“They kept me informed of the delivery status.”

Helpful Report

Posted 10 months ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 10 months ago

“The delivery arrived exactly on time. Well wrapped and in excellent condition.”

Helpful Report

Posted 11 months ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 10 months ago

“Good service quick replies to emails Delivery men had outstanding customer service, very helpful with a smile!”

Furniture World 4 star review on 11th April 2024

Helpful Report

Posted 1 year ago

“The original delivery estimate went from 2 weeks to over 9 weeks by the time of delivery. In my case my wife is heavily pregnant so this was not good at all. The delivery guys themselves did a great job and took it right upstairs with a heavy mattress on awkward stairs”

Helpful Report

Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 1 year ago

“Really good company I called them with a query regarding the furniture I wanted to order and the advice received was great. I was aware of what was happening with my order at all stages. I would use this company again and would recommend it.”

Helpful Report

Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Furniture World Reviews