Furniture World Reviews

Name: Furniture World
Rating: 4.66

4.7 Rating 612 Reviews

92 %

of reviewers recommend Furniture World

4.7

Based on 612 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Furniture World:

Founded in 1984 in Redruth, Cornwall, Furniture World began as a small local store with a passion for quality furniture and exceptional service. Over the years, we’ve grown into a trusted name with six showrooms across Cornwall and Devon and a strong online presence.

We offer a wide selection of furniture, from stylish sofas and comfortable beds to elegant living and dining collections and accessories. Our success online—across marketplaces like Amazon and eBay—has been driven by our commitment to 5-star customer service and fast, reliable delivery from our Cornwall-based warehouse.

Now, with our own dedicated website, we continue to bring our customers the same great service, exceptional value, and beautiful furniture for every home

Visit Website

Phone:

01209 211327

Email:

brendan@furnitureworld.co.uk

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Furniture World 5 star review on 14th April 2025

Alex S

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a Nebraska tv unit to go with other Nebraska furniture I had previously purchased from FW, but it doesnt match. It's supposed to be white but it's definitely cream. Also, delivery was estimated to be 12weeks but turned out to be almost twice that...at 20 weeks.”

Helpful Report

Posted 2 months ago

“Took 3.5 months to deliver a trunk that was supposed to be delivered in 2 weeks. When it eventually arrived they had sent a TV stand instead, wh8ch is still cluttering up my home whilst awaiting collection.”

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Posted 6 months ago

Good afternoon Mr Lewis Firstly , I would like to apologise for the incorrect item being sent to you , this was a picking error at our supplier . Once you had notified us that the wrong item had been sent , the team arranged for the correct item to be sent to you along with packaging for the incorrect item . We asked if you could contact us once the incorrect item was ready for collection , which you did so yesterday and a courier has been arrange to collect the incorrect item today for you . Please do let the team know if you need any further assistance in the matter .

Posted 6 months ago

“Customer service assistant was very short when asking a simple question over email. I would appreciate better customer service, especially when you're buying a high value item.”

Helpful Report

Posted 6 months ago

Good morning Mrs Stocker I’m sorry to hear that you are unhappy with the response you received from our Online Team . I have read all correspondence between the team and yourself , and I can see that they have replied to all your questions in a professional manner . They replied to each of your emails promptly , and kept you updated on the progress of your order . If you do have any further issues , please do not hesitate to contact the Online Sales Team

Posted 6 months ago

“I have mobility issues and requested that delivery would include unpacking the unit in our preferred location and taking away the packaging. This was refused & £30 was charged for just carrying the packed unit into the house”

Helpful Report

Posted 1 year ago

I’m sorry to hear that you are unhappy with the delivery service you recently received . I can see from our email thread that you were in communication with our sales team at the time of ordering and inquired if the item would be unpacked and assembled for the £30 , you were informed that the item would only be delivered to the room of choice and that you were happy with the response given . We do not offer the option of an assembly service on our website , as we are unable to offer this service at this time .

Posted 1 year ago

“Emails were ambiguous using phrases such as "estimated expected delivery date of 26th September" but by that date I had heard nothing so chased up the company. A later email stated it was then booked for "delivery to their warehouse by 5th October" and then they would book delivery with their courier. I would not use the company again as I prefer a business that proactively keeps me informed and is honest about dates rather than vague.”

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Posted 1 year ago

“I ordered from you in 2020 and one of the side tables I ordered was badly damaged. Rather than complain and have the hassle of sending it back, I fixed it myself so all good. Then this week, out of the blue, you start sending me erroneous order confirmation emails and these silly surveys all over again. I telephoned to query why the erroneous emails and was offered no apology but was just told in a matter of fact way that your systems had been updated???? An odd way to run a business.”

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Posted 1 year ago

“Backrest is missing from one sofa, stitching has been done over 1 zip making it impossible to zip up, cutting the stitching will make the whole sofa seat open up. Called, and promised a callback but still waiting for said call back.”

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Posted 2 years ago

Hi, The customer service team have contacted you on Friday and are awaiting a response. Kind Regards

Posted 2 years ago

“We’ve expected a rustic wooden dining table and we got a painted one. In addition it came with a little defect.”

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Posted 2 years ago

“Still waiting for order!”

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Posted 4 years ago

“Firstly, it took from purchase on the 7th April to the 17th for delivery. After unpacking the box I realised that I had been sent the wrong goods and it's going to be the 25th before the replacement arrives. It was a nightmare repackaging the wrong cupboard and although the customer service person was really apologetic and polite, this whole episode has been very disappointing. I appreciate the £20 off next purchase but I'm not sure I would shop here again.”

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Posted 5 years ago

Furniture World is rated 4.7 based on 612 reviews