Furniture World Reviews

Name: Furniture World
Rating: 4.66

4.7 Rating 612 Reviews

92 %

of reviewers recommend Furniture World

4.7

Based on 612 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Furniture World:

Founded in 1984 in Redruth, Cornwall, Furniture World began as a small local store with a passion for quality furniture and exceptional service. Over the years, we’ve grown into a trusted name with six showrooms across Cornwall and Devon and a strong online presence.

We offer a wide selection of furniture, from stylish sofas and comfortable beds to elegant living and dining collections and accessories. Our success online—across marketplaces like Amazon and eBay—has been driven by our commitment to 5-star customer service and fast, reliable delivery from our Cornwall-based warehouse.

Now, with our own dedicated website, we continue to bring our customers the same great service, exceptional value, and beautiful furniture for every home

Visit Website

Phone:

01209 211327

Email:

brendan@furnitureworld.co.uk

Write Your review

Tell us how Furniture World made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Furniture World 5 star review on 14th April 2025

Alex S

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery date was changed without our knowledge but was corrected when we questioned it. Actual receipt of the goods was terrible. Sofas were dropped (we saw this happen) and then we were lied to about how the packaging became so filthy. Not a pleasant experience. No respect for our home.”

Helpful Report

Posted 2 months ago

I am sorry to hear that you are not happy with the delivery service you have received . Having found your order and the couriers notes for your delivery , the change of delivery date was sent by mistake. Once you had contacted the courier , it was corrected and changed to the original delivery date as requested . I have also checked the images the drivers uploaded to their portal once your delivery had taken place , I can see from the images provided that the drivers carried your order up a drive away as they were unable to park the delivery vehicle next to your property due to building work being carried out . The courier will always try their best to make sure that all packaging is kept clean upon delivery, we do however recommend that customers to lay protective coverings on all floors to prevent mud and dirty being transferred from the outside when delivering .

Posted 2 months ago

“Didn't keep us informed of ETA had to constantly follow up they said they will call back had to follow up all the time . Still waiting for an ETA.”

Helpful Report

Posted 2 months ago

Thank you for your review. We believe there may be a mix-up, as we are based in Cornwall, UK, and do not operate in New Zealand. If you need assistance locating the correct company, we'd be happy to help point you in the right direction.

Posted 2 months ago

“Ordered a chest of drawers mid-August. Arrival was delayed for 2 months, and when the item eventually arrived, the marble top of the chest was broken in half. Had significant trouble seeking recollection and a refund, and had to effect a chargeback on my credit card to recover the cost. Awful experience, shoddy customer service and not recommended.”

Helpful Report

Posted 4 months ago

You are no doubt aware we are legally obliged to sort out any issues you experienced with your purchase under the distance selling laws. You took delivery of your chest of drawers on 7th November. Because we wouldn’t give you an immediate refund for the damage without having the goods returned or in the possession of our courier you raised a chargeback on 8th November. We did not dispute that you were due a refund, but we reserve the right to have the goods back in our possession in order to fulfil this. We advised you not to raise a chargeback as this would delay your refund whilst the card company investigate. I understand you have been chasing our online team for the refund today, but unfortunately we are unable to refund whilst the chargeback process is in place. Our understanding is that the chargeback dispute will resolve on 1st December.

Posted 4 months ago

“The worst service I have ever seen. I made an order in early September. Then I received an email saying it will arrive on the 25th of September. After that, no updates at all. I was waiting for live chat for 2 hours but no one answered. It keeps showing your are number 2 and waiting time is 23 minutes. awful experience.”

Helpful Report

Posted 6 months ago

Good morning I’m sorry to hear that you are unhappy with the service you have received regarding your recent order with us , we did have some technical issues over the weekend with our online chat, but it does appear that you did manage to speak to someone . I have looked into the email thread for your order , the email confirmation does state an expected delivery date of the 25th September this was not a confirmed delivery date , the sales team would be in contact once we had received a confirmed booking date into our warehouse . We have tried to contact you several times with an update on your order , unfortunately the emails don’t appear to be going through and we are unable to leave a message on the phone number provided . Please contact the sales team at your earliest convenience , so they can update you

Posted 6 months ago

“I placed my order of 10 chairs and 2 stools at the end of May and the stools were delivered within a week or so the chairs however took 3 months! At no point did FW contact me to discuss the delay, no mention of long delays on the website, order confirmation or at any other time. I had to contact them to be told and even then expected delivery times were vague. The communication with customers is automated and sparce. When they did send the item for delivery I was given less than 24 hours notice which wasn’t enough to book time off work to be there. I then had to reschedule evening plans to accommodate their haulier. When I unboxed the 10 dining chairs they were a completely different shade of grey to the previously delivered stools? I haven’t bothered contacting FW as I’m sure they will just say different batches, which could have been avoided if they were all sent from the same batch I’m sure. Anyway to ensure I have dining chairs for Christmas I don’t want to risk sending them back . My advice is go somewhere else!”

Helpful Report

Posted 7 months ago

Good morning Melanie I’m sorry to hear that you are unhappy with the service you have received regarding your recent order with us , I have looked into this for you and I can see that we did update you with the delivery delay for part of your order . The sales team offered for you to cancel or reselect to other items which may be available for a faster delivery , once your order arrived into our warehouse on the 6th August we were unable to dispatch it straight away as you instructed us that you would be on holiday from the 3rd - 16th August . The order was dispatched from our warehouse on the 17th August and delivery was made to yourself on the 23rd August . We do understand our customers frustration that orders can sometimes take a little longer than planned , this is due to unforeseen circumstances and customers are kept updated

Posted 7 months ago

“The customer service was terrible. I phoned to ask why I hadn’t receive my delivery. The customer service rep was rude and hung up the phone when I asked for a delivery fee refund. I called back to speak to a manager who was equally rude and said his colleague had hung up because I ‘keep calling’ - that was the first and only time I had called. Really annoying when companies think it’s ok to take your money but not offer a service in return.”

Helpful Report

Posted 1 year ago

“2 sideboards delivered badly damaged. Company refused £50 compensation to go towards repair and could not supply a perfect replacement. Would not use again.”

Helpful Report

Posted 1 year ago

Hello Pepita I’m sorry that you are unhappy with the customer service you received recently , I have read our correspondence and can see that you were offered a brand-new replacement sideboard or if you preferred we were able to collect the item for a full refund . Both of which you declined and instead preferred to take the allowance offered to keep the item , if you have changed your mind and would like the item uplifted then please do contact our online sales team . Kind regards

Posted 1 year ago

“Delivered table in a pellet which stank like toilet and could not open. Terrible customer service”

Helpful Report

Posted 1 year ago

I’m sorry to hear that you are not happy with your recent delivery , we email all customers at least twice before items from this range are delivered to make sure that they are aware of the weight and packaging . Our website also clearly states the weight and how the product will arrive upon delivery , this is to ensure our customers are aware that the larger marble tops will be delivered crated for protection .

Posted 1 year ago

“Terrible customer service. Defended the useless delivery firm.”

Helpful Report

Posted 1 year ago

Clare – Customers have a duty of care to provide accurate delivery information. We have a notes section on our order form for customers to be able to leave details for delivery. You failed to advise that your apartment was on the 4th floor and that there was only a passenger lift available for the couriers to use. Your sofa was too big to go into the lift and you insisted that the delivery guys carry the sofa to the 4th floor and wait whilst you unpackaged the sofa. The delivery option we offer is to your room of choice based on access. You weren’t upfront with us about this and we explained on the telephone in detail what we could and couldn’t do. You were not charged any extra for the delivery. I’m sorry that you feel this service was only worth a one star review. Our customer service is excellent and we are always happy to help customers that are polite and kind to our staff.

Posted 1 year ago

“Booking and payment etc were all fine however you are asked to pay £30 for delivery and that is the most pointless money I have ever spent in my life. Delivery company refused to take the two boxes upstairs or take the cardboard with them (there was lots!) they instead dumped the boxes in the hallway so I couldn’t get through and the front door was blocked open. I had to climb over one to move and as I’m trying to sort it I’m getting badgered for a signature. Literally would never buy from this company if that’s the delivery people they continue to use.”

Helpful Report

Posted 1 year ago

“i am slightly disabled and the delivery people were just going to leave it outside. They were persuaded to bring it in but left it in the box and i am still trying to get all the wrapping off three days on, utterly deplorable service.”

Helpful Report

Posted 1 year ago

“Disappointing and unhelpful customer service response. My wall was damaged by the deliver men and Furniture World have passed the buck to the courier company. I paid £70 delivery for a bed direct to Furniture World so as the retailer, under the Consumer Rights Act 2015, it is their responsibility to rectify this situation, regardless of whether a courier has caused the damage. The Consumer Rights Act 2015 places responsibility with the retailer, Furniture World, as this is who I have a contract with, not a third party, however they are refusing to compensate me and instead telling me I have to go to Panther. For this reason I will not use this company again and will be referring them to trading standards.”

Helpful Report

Posted 1 year ago

“Great products but Furniture World will never grow the business the way they should whilst using couriers like SGK Distribution Ltd. Whatever they are paying this company it is too much. I ordered four items which were delivered with damage to most of the cartons. I opened three cartons and fortunately the contents were in perfect condition and the packaging was absolutely superb, well done for that FW. The final item was in a badly damaged carton, with a hole in the side and a 'crunched' corner, which when opened revealed the oak top of the cabinet to be smashed. I contacted Jade at FW (very helpful and apologetic), and as expected arranged for a replacement and collection of the damaged item, which I repackaged ready for collection. The carton was difficult to remove without tearing it because of the tight packing inside, but I managed to get it done using spare cardboard from the other large carton and my duct tape. a collection for me. The box looked as though it was covered in bandages. SGK duly arrived around a week later but only collected the faulty item, with no replacement to be seen. Maybe it's me, but it was too much for them to deliver the replacement and collect the faulty at the same time. They must like driving four hours each way. So I advised Jade of the situation and was promised they would deliver the replacement asap. Today March 17th they have just turned up and tried to deliver me the bandagedup carton containing the damaged unit I returned last week. The excuse was that the guys in packing loaded the wrong item. Well I'm now getting a bit twisted, but it's north the driver's fault, but surely the packing team have enough between their ears to realise and bandaged up box is one that's been returned, and without any reference to myself on it, as I removed the previous delivery sticker? Maybe not. What an utter shambles. I look forward to finally receiving my cabinet on Tuesday or Wednesday next week in perfect condition, in a perfect outer and the right way up..as per the pointy black arrows they also can't seem to grasp as it was also delivered upside down. Furniture World, get a grip or your business is doomed, delivery is a key part of your service. Word of mouth is crucial and at this point you're 0-3 down on 75 minutes. SGK, my trustpilot review is to follow once I finally have my cabinet, I doubt you'll be looking forward to it.”

Helpful Report

Posted 2 years ago

Hi I understand that the sales team are investigating this and will be in touch shortly. Kind Regards, Ethan

Posted 2 years ago

“The bed arrived broken, so booked a replacement. Furniture World's Courier would only take the main part of the item. Over a month later Furniture World tried to bill us for the part their courier had refused to take that we had had cluttering and blocking our shed for months. I will not use this company again.”

Helpful Report

Posted 2 years ago

Good morning , The online sales team has tried to contact you on numerus occasions by phone and email with no response regarding collection of a faulty part . If you have the faulty part item ready for collection please so contact the sales team on sales@furnitureworld.co.uk .

Posted 2 years ago

“We ordered the sofa at the beginning of September so we had plenty of time to get it for Xmas after speaking with them to make sure that the order would get to us in good time for Xmas When there was no sign of it in November I made a phone call to them and was told we would not receive the sofa until after Xmas and she said there is nothing we could do about it because we had paid in full. I had no phone calls from them to confirm a delivery date it just turned up and was dumped in my lounge by two guys who could not speak English and had dirty shoes. on that left dirty marks on the carpet. I had to unpack it and put it together myself I would never use this company again as the service they gave us was poor Saying that the sofa is great quality and looks great but that bit is nothing to do with them as they do not make or pack the item poor service and the lack of communication let this company down and the delivery company is very very poor”

Helpful Report

Posted 2 years ago

Hi, I have spoken to the customer service team and they have kept you informed throughout the order regarding your delivery via email. Regarding the unpacking and assembly, the couriers only drop to the room of choice which is stated in the terms and conditions. Kind Regards

Posted 2 years ago

“Told in-store that you could order an item for us to view before we bought. Waited two weeks and heard nothing. Called back and was told it would arrive soon. Finally it arrived but it was the wrong item. Was then told that we couldn't order an item to store and we'd be better off ordering online. So once ordered online, I needed to change the delivery phone number. Emailed the request through and received a reply it was done but still the courier used the old number and i almost missed deliver. Finally, when i unboxed the item the back corner is damaged but honestly i can not be bothered to try and sort a replacement considering the service I received so far. Would not recommend Furniture World to anyone!”

Helpful Report

Posted 2 years ago

Hi, I have forwarded your review to our customer service team, who will contact you today. Kind Regards

Posted 2 years ago

Hi, We have spoken to the courier and from the images provided the access was very tight and if the drivers feel they may damage an item or property then they can refuse to take the product into the property. Kind Regards

Posted 2 years ago

“Awful delivery service. Delivery team refused to take up to bedroom, had a hard enough time convincing them to even bring it in the house after they had dragged it across the lawn. They said it wouldn’t fit upstairs (it did after me and my girlfriend took it up) - would 100% not use again and will not recommend.”

Helpful Report

Posted 2 years ago

Hi, Thank you for taking to time to give us this review. I will forward your review to our customer service team and they will be in contact with you today. Kind Regards

Posted 2 years ago

“Avoid this company at all costs. Delivered my bed with a defective part. I wasn't able to inspect at the time of delivery as I was moving houses. I spotted the issue a month a later when assembling, and I reported it immediately but was told there was nothing they could do. I understand their terms and conditions states you have to report within 14 days, but I explained to them my circumstances and taking the bed out of the packaging while moving houses wasn't feasible. I spoke to a really unhelpful person from customer service who was flat out apathetic to my situation. Replied with a boilerplate message hiding behind their T&Cs (same as I expect them to do in response to this review). Really poor customer service given that I spent over £1000 with them. Funnily enough the part in question would have only cost a £100 or so from the supplier, and something they could have easily sent out as a gesture of good will. All in all, if you find yourself with a defective item you are going to deeply regret going with this company. After reading other reviews, it looks like even if you are within your T&Cs they will try to weasel out of helping you.”

Helpful Report

Posted 2 years ago

“We have had a king bed delivered and should have been a super king as ordered . Please can you advise as to how we organise collection and delivery of our actual ordered item Thanks Adrian”

Helpful Report

Posted 2 years ago

Hi, please can you email sales@furnitureworld.co.uk and we can investigate this further. Kind Regards, Ethan.

Posted 2 years ago

“On the day of the delivery - which I had taken time off for - I received a very basic message from their delivery company saying they weren’t coming. When I contacted furniture world about this they just deflected this back to delivery company (who then told me they couldn’t fit my furniture in van as furniture world didn’t provide dimensions as requested). In attempting to raise a complaint, I was continuous passed between Furniture World and their delivery company with no one seeming interested in taking ownership. When I did receive the products some of the boxes were almost open on one side - despite furniture world claiming I signed for them with ‘no issues’ this was not the case. The products were fine but they should have been cared for better. In terms of my final interaction with furniture world it really did come across like their view was that I was an irritation, my complaint was an inconvenience and they just wanted me to go away. They did refund the delivery cost but this isn’t the point, the poor handling of the initial complaint and lack of interest in taking any form of ownership actually made the situation worse. It is a real shame as the dining table and chairs are really lovely but customer service is not good and I am disappointed with the post ordering service I received - they had their money, they no longer cared.”

Helpful Report

Posted 2 years ago

Hi, Thank you for your review , I have read all the email thread between yourself and our online sales team regarding your recent delivery . The notes on your order shows very clear communication between yourself and the sales team from the first email to the last which resolved the issue you raised with an offer of a refund of the delivery charge which you kindly accepted . Kind Regards, Ethan

Posted 2 years ago

Furniture World is rated 4.7 based on 612 reviews