Furniture World Reviews

Name: Furniture World
Rating: 4.67

4.7 Rating 571 Reviews

92 %

of reviewers recommend Furniture World

4.7

Based on 571 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Furniture World:

Furniture World is a furniture store selling a wide variety, ranging from sofas, beds, living & dining furniture and accessories.

Furniture World was established in 1984 with a small bricks and mortar store in Redruth, Cornwall. Today, Furniture World has 6 stores across Cornwall and Devon, and a reputable online presence.

We sell across many channels that include Amazon and E-bay where our online business has had significant success which is based on quality customer service and fast delivery of stock from our warehouse based in Cornwall.
We have grown from marketplaces to now running a dedicated website that still keeps a 5* customer service at the core of our business.

Visit Website

Phone:

01209 211327

Email:

brendan@furnitureworld.co.uk

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Furniture World 5 star review on 22nd October 2024

358

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Chuffed too bits with my chair , thank you .”

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Posted 2 years ago

Hi, Thank you for taking the time to give us this review! We are delighted you are happy with your new chair and we hope to hear from you again soon. Kind Regards, Ethan

Posted 2 years ago

“We recently received delivery of this amazing dining table. The staff was very honest, professional and friendly. We were told it would be around the 6 month wait and this was totally right. They contacted us and kept us updated, we would definitely use furniture world again.”

Furniture World 5 star review on 14th April 2022

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Posted 2 years ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your new dining table and we hope to hear from you again soon. Kind Regards, Ethan

Posted 2 years ago

“There is a part missing on my bed frame I emailed in January and was told that FW would come back to me and they never did.”

Helpful Report

Posted 2 years ago

Hi Kayleigh, Please email sales@furnitureworld.co.uk with your order number and one of our customer service team will be in contact with you. Kind Regards, Ethan

Posted 2 years ago

“A long wait (6 months) from order to delivery but was kept updated several times on progress, delays in delivery etc. Was told upfront product that would initially be 3 month lead time on delivery.”

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Posted 2 years ago

Hi, thank you for taking the time to give us this review. We are delighted you were happy with the service received and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 2 years ago

“Service was great, and what we ordered came on time ,well done”

Helpful Report

Posted 2 years ago

Hi, Thank you for taking the time to give us this review. We are delighted you are happy with the service that you received here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 2 years ago

“The drawers were delivered before the original date and I was well informed of its progress to my address.”

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Posted 2 years ago

Hi Tabitha, Thank you for taking the time to give us this great review. We are delighted that you are happy with your new furniture and we hope to hear from you again soon. Kind Regards, Ethan

Posted 2 years ago

“I paid for insurance to protect and replace my furniture if needed. In the Summer of 2021 my sofa needed to be replaced, It took 10 months close to 11 months for Furniture World to replace my Furniture. I ordered a new table set and it was also damage. And no one call me to replace my order. I paid a 163.00 dollars for delivery and I live five minutes away on the same street as Furniture World. The insurance company they use took 4 months to accept my complaint. I will not shop at furniture World again.”

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Posted 2 years ago

“The service was excellent from Furniture World. They contacted me regarding delivery giving me an approx date. My chair came 6 weeks earlier than expected. The rang 3 times to give me the date of delivery, making sure I knew the delivery was imminent and on the day the people who did the delivery made sure I was expecting them. They turned up on time on the day. The Chair was packed very well and it looks amazing - everything I expected. Thankyou Furniture Worls”

Furniture World 5 star review on 5th April 2022

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Posted 2 years ago

Hi Caryl, Thank you for taking the time to give us this review. We are delighted that you are happy with your new chair and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 2 years ago

“Perfect addition to the family area located off the kitchen.”

Furniture World 5 star review on 3rd April 2022

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Posted 2 years ago

Hi Graham, Thank you for taking the time to give us this review. We are delighted that you are happy with your new furniture and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 2 years ago

“Great service. Wrong legs sent but issue was rectified promptly”

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Posted 2 years ago

Hi Vicky, Thank you for taking the time to give us this review. We are delighted you are happy with your new bedframe and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 2 years ago

“Delays in arriving, but to be fair this was to be expected due to current and past global issues. Final product is outstanding. Looks beautiful in our living room. High quality and standard and very, very comfortable. Very pleased with my purchase. Thank you.”

Furniture World 5 star review on 24th March 2022

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Posted 2 years ago

Hi Dean, Thank you for taking the time to give us this review. We are delighted that you are happy with your furniture and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 2 years ago

Hi Dean, Thank you for taking the time to send us this amazing image! We are delighted that you are happy with your new sofa and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 2 years ago

“Very efficient service. I was kept up to date as there was a long time between order & delivery.”

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Posted 2 years ago

Hi Jane, Thank you for taking the time to give us this review. We are delighted that you are happy with your new furniture and we hope to hear from you again soon. Kind Regards, Ethan

Posted 2 years ago

“Overall Excellent service and competitive pricing . Product received much earlier than estimated. Will definitely recommend Furniture World and will buy again from them .”

Furniture World 5 star review on 20th March 2022

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Posted 2 years ago

Hi Prashant, Thank you for taking the time to give us this amazing review and attaching this great image! We are delighted you are happy with your new furniture and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 2 years ago

“Great communications from Furniture World keeping me updated with my order and expected delivery dates.”

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Posted 2 years ago

Hi Linda, Thank you for taking the time to give us this amazing review and attaching this great image! We are delighted you are happy with your new furniture and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 2 years ago

“The service I received from Furniture World was first-class. Ordering from their website is quick and easy and their product choice is excellent. My order arrived exceptionally fast and very well packaged - a high level of service all around.”

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Posted 2 years ago

Hi Susan, Thank you for taking the time to give us this amazing review and attaching this great image! We are delighted you are happy with your new furniture and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 2 years ago

“So pleased with the furniture. Very well made. The furniture took a long while to arrive due to Brexit etc I presume but customer service was really good.”

Furniture World 5 star review on 19th March 2022

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Posted 2 years ago

Hi Liane, Thank you for taking the time to give us this amazing review and attaching this great image! We are delighted you are happy with your new furniture and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 2 years ago

“Great to find a company that cares and offers excellent service. We have had 2 separate orders from furniture World, unfortunately, although the items were very well packaged and protected, both deliveries arrived on time but with minor damage (not Furniture World's fault). Sue and her staff were brilliant arranging replacement units at their cost. Very impressed. So much so we are returning from Sussex to Cornwall to arrange to buy a bed and bedroom units for our Grandson's room in October.”

Helpful Report

Posted 2 years ago

Hi Terry, Thank you for taking the time to give us this review. We are delighted that you are happy with the service at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 2 years ago

“Wanted to update the look of our living room furniture and found Furnature World online, found a style I really loved in the truffle grey and hardwood tops. When looking at these noticed they offered a Finance option which was even better. Order went through straight away with delivery within a couple of weeks. On the delivery day the driver rang and updated me of when they were due to arrive brought all the furniture into the living room really polite and helpful couldn't have asked for a better service. After unpacking and setting up the furniture I was over the moon with the style and quality of the 3 items. They were so nice I got the carpet cleaned as it was letting the room down!”

Furniture World 5 star review on 12th March 2022

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Posted 2 years ago

Hi Kirsty, Thank you for taking the time to give us this review and sending us these amazing images. We are delighted that you are happy with your new furniture and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 2 years ago

“Absolutely rubbish service. I ordered my furniture in may of 2021 and have only just received the ordered. Each month my delivery date was pushed back even though the website continued to state 6-8 week delivery timescales. Customer services are poor. They assured me they would waive the delivery fee - I received my invoice and the charge is still there. The furniture is lovely (Henley oak sideboards) but the service is shocking. I will never be using this company again.”

Helpful Report

Posted 2 years ago

Hi, Please could you email sales@furnitureworld.co.uk and we will look into this for you. Kind Regards, Ethan

Posted 2 years ago

Hi, I have been informed by the customer service team that your delivery fee was credited to you via cheque. Kind Regards, Ethan.

Posted 2 years ago

“Extremely good customer service, in store, on the phone and the warehouse/delivery staff. They helped me out with a specific request and went above and beyond to get my delivery to me. Very happy customer. The product is good quality and arrived in perfect condition, thank you”

Helpful Report

Posted 2 years ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your visit to our store and with your new furniture. We hope to hear from you again soon. Kind Regards, Ethan

Posted 2 years ago

Furniture World is rated 4.7 based on 571 reviews