Name: Furniture World
Rating: 4.67

“Very prompt delivery. Lovely delivery man, very helpful. Tv stand is beautiful. Very good quality and very well packed”

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Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 1 year ago

“Kept us updated on delivery”

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Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 1 year ago

“Ordered 2 tv units, When delivered one was damaged, Informed them to say one was damaged they were picked up the next day, My payment was put back in to my account a few days later. All in all this Company were excellent and very understanding, Thank You.”

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Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience at Furniture World and we are sorry that a damage occured and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 1 year ago

“Good customer service, they were able to keep my furniture until required as I had building work to be completed prior to its arrival. They kept me abreast of expected delivery. The delivery company were great and very kindly delivered to the room of my choice in a first floor flat.”

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Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 1 year ago

“They were very informative when I phoned to ask how my order was due the person who answered my call was so polite and very helpful which was a breath of fresh air .”

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Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 1 year ago

“Amazing offers, amazing customer service when I called I spoke to a lady straight away and when I emailed I alway got a response within a few hours. Will definitely recommend and use again.”

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Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 1 year ago

“Took a long time but they didn't send first chair as failed quality assurance but was kept informed”

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Posted 1 year ago

“Great service from a lovely gentleman called Stuart in the truro branch. Very helpful with us first time buyers, defiantly coming back to buy more!”

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Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 1 year ago

“We have just had a three seat sofa delivered. Perfect time, 08.30 hrs. The two gentlemen who delivered it were excellent. Karl ( hope the spelling is correct) and Andy thank you for the fast and hassle free delivery.”

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Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 1 year ago

“Great service, fast delivery, have used the company several times and can't fault them”

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Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 1 year ago

“Great service in terms of delaying delivery date to suit and excellent support when, unbeknownst to them, the courier kept messing about with when they'd deliver. A really lovely company so much better than some of the larger national furniture retailers I could mention....but won't!”

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Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your new item and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 1 year ago

“Excellent 5*”

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Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 1 year ago

“The cost of this sofa was the best I could find. They kept me informed of progress with the order. The courier was difficult to deal with to change the delivery date, although the men worked hard on the day. The transaction with Furniture World passed off smoothly and I would use them again.”

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Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 1 year ago

“Terrible customer service. Defended the useless delivery firm.”

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Posted 1 year ago

Clare – Customers have a duty of care to provide accurate delivery information. We have a notes section on our order form for customers to be able to leave details for delivery. You failed to advise that your apartment was on the 4th floor and that there was only a passenger lift available for the couriers to use. Your sofa was too big to go into the lift and you insisted that the delivery guys carry the sofa to the 4th floor and wait whilst you unpackaged the sofa. The delivery option we offer is to your room of choice based on access. You weren’t upfront with us about this and we explained on the telephone in detail what we could and couldn’t do. You were not charged any extra for the delivery. I’m sorry that you feel this service was only worth a one star review. Our customer service is excellent and we are always happy to help customers that are polite and kind to our staff.

Posted 1 year ago

“Totally seamless. Excellent customer service, above and beyond. Quick delivery, excellent communication. Can't fault them at all. Refreshing to get excellent customer service.”

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Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 1 year ago

“Excellent and easy ordering process. Good communication on delivery time. Kept us informed when delivery was brought forward. Great customer service. Makes a very nice change!”

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Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your new item and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 1 year ago

“Great company, have never ordered from them before but would again & would recommend, seamless transaction, website was good, ready assembled items are available, good prices & fast delivery.”

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Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your new item and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 1 year ago

“High quality excellent staff, won't shop anywhere else just returned for 2 recliners.”

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Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your new item and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 1 year ago

“Booking and payment etc were all fine however you are asked to pay £30 for delivery and that is the most pointless money I have ever spent in my life. Delivery company refused to take the two boxes upstairs or take the cardboard with them (there was lots!) they instead dumped the boxes in the hallway so I couldn’t get through and the front door was blocked open. I had to climb over one to move and as I’m trying to sort it I’m getting badgered for a signature. Literally would never buy from this company if that’s the delivery people they continue to use.”

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Furniture World Reviews