Furniture World Reviews

Name: Furniture World
Rating: 4.67

4.7 Rating 570 Reviews

92 %

of reviewers recommend Furniture World

4.7

Based on 570 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Furniture World:

Furniture World is a furniture store selling a wide variety, ranging from sofas, beds, living & dining furniture and accessories.

Furniture World was established in 1984 with a small bricks and mortar store in Redruth, Cornwall. Today, Furniture World has 6 stores across Cornwall and Devon, and a reputable online presence.

We sell across many channels that include Amazon and E-bay where our online business has had significant success which is based on quality customer service and fast delivery of stock from our warehouse based in Cornwall.
We have grown from marketplaces to now running a dedicated website that still keeps a 5* customer service at the core of our business.

Visit Website

Phone:

01209 211327

Email:

brendan@furnitureworld.co.uk

Write Your review

Tell us how Furniture World made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Furniture World 5 star review on 22nd October 2024

358

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service, fast delivery, have used the company several times and can't fault them”

Helpful Report

Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 1 year ago

“Great service in terms of delaying delivery date to suit and excellent support when, unbeknownst to them, the courier kept messing about with when they'd deliver. A really lovely company so much better than some of the larger national furniture retailers I could mention....but won't!”

Helpful Report

Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your new item and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 1 year ago

“Excellent 5*”

Helpful Report

Posted 1 year ago

“The cost of this sofa was the best I could find. They kept me informed of progress with the order. The courier was difficult to deal with to change the delivery date, although the men worked hard on the day. The transaction with Furniture World passed off smoothly and I would use them again.”

Helpful Report

Posted 1 year ago

“Terrible customer service. Defended the useless delivery firm.”

Helpful Report

Posted 1 year ago

Clare – Customers have a duty of care to provide accurate delivery information. We have a notes section on our order form for customers to be able to leave details for delivery. You failed to advise that your apartment was on the 4th floor and that there was only a passenger lift available for the couriers to use. Your sofa was too big to go into the lift and you insisted that the delivery guys carry the sofa to the 4th floor and wait whilst you unpackaged the sofa. The delivery option we offer is to your room of choice based on access. You weren’t upfront with us about this and we explained on the telephone in detail what we could and couldn’t do. You were not charged any extra for the delivery. I’m sorry that you feel this service was only worth a one star review. Our customer service is excellent and we are always happy to help customers that are polite and kind to our staff.

Posted 1 year ago

“Totally seamless. Excellent customer service, above and beyond. Quick delivery, excellent communication. Can't fault them at all. Refreshing to get excellent customer service.”

Helpful Report

Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 1 year ago

“Excellent and easy ordering process. Good communication on delivery time. Kept us informed when delivery was brought forward. Great customer service. Makes a very nice change!”

Helpful Report

Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your new item and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 1 year ago

“Great company, have never ordered from them before but would again & would recommend, seamless transaction, website was good, ready assembled items are available, good prices & fast delivery.”

Helpful Report

Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your new item and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 1 year ago

“High quality excellent staff, won't shop anywhere else just returned for 2 recliners.”

Helpful Report

Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your new item and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 1 year ago

“Booking and payment etc were all fine however you are asked to pay £30 for delivery and that is the most pointless money I have ever spent in my life. Delivery company refused to take the two boxes upstairs or take the cardboard with them (there was lots!) they instead dumped the boxes in the hallway so I couldn’t get through and the front door was blocked open. I had to climb over one to move and as I’m trying to sort it I’m getting badgered for a signature. Literally would never buy from this company if that’s the delivery people they continue to use.”

Helpful Report

Posted 1 year ago

“Communication was good Waited 5 months for delivery of furniture”

Helpful Report

Posted 1 year ago

“The two guys that delivered my La-Z boy arrived earlier than the time slot, really helpful, polite & courteous. They did encounter one problem, due to an error somewhere along the line, they were attempting to deliver it to No. 25 Old Wargrave Road! There is no No. 25 ,had I not been looking out for them, they may have scratched their heads & then have to phone me & one guy it appeared to me, didn't speak English & the other guy's English wasn't good. Other than that, I'm happy with the service provided.”

Helpful Report

Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your new item and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 1 year ago

“Excellent customer service, Greek commuoccasion extremely helpful. Delighted with the products”

Helpful Report

Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your new item and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 1 year ago

“Great furniture and received sooner than anticipated. Would definitely recommend. Thank you!”

Helpful Report

Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your new item and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 1 year ago

“The lovely Chest of Drawers made from reclaimed timber arrived on time each time I contacted Furniture World they were friendly and helpful. Good value was one of the reasons I chose Gurniture World. But they were so much more Thank you”

Furniture World 5 star review on 6th July 2023

Helpful Report

Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your new item and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 1 year ago

“Fantastic service and communication. I love my new chest of drawers and will definitely buy from here again!”

Helpful Report

Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your new item and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 1 year ago

“i am slightly disabled and the delivery people were just going to leave it outside. They were persuaded to bring it in but left it in the box and i am still trying to get all the wrapping off three days on, utterly deplorable service.”

Helpful Report

Posted 1 year ago

“Furniture World kept in touch every step of the way with texts and phone calls. Drivers were polite and the chest of drawers was handled with care.”

Helpful Report

Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your new item and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 1 year ago

“I ordered from you in 2020 and one of the side tables I ordered was badly damaged. Rather than complain and have the hassle of sending it back, I fixed it myself so all good. Then this week, out of the blue, you start sending me erroneous order confirmation emails and these silly surveys all over again. I telephoned to query why the erroneous emails and was offered no apology but was just told in a matter of fact way that your systems had been updated???? An odd way to run a business.”

Helpful Report

Posted 1 year ago

“Great service”

Helpful Report

Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your new item and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 1 year ago

Furniture World is rated 4.7 based on 570 reviews