Furniture World Reviews

Name: Furniture World
Rating: 4.67

4.7 Rating 570 Reviews

92 %

of reviewers recommend Furniture World

4.7

Based on 570 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Furniture World:

Furniture World is a furniture store selling a wide variety, ranging from sofas, beds, living & dining furniture and accessories.

Furniture World was established in 1984 with a small bricks and mortar store in Redruth, Cornwall. Today, Furniture World has 6 stores across Cornwall and Devon, and a reputable online presence.

We sell across many channels that include Amazon and E-bay where our online business has had significant success which is based on quality customer service and fast delivery of stock from our warehouse based in Cornwall.
We have grown from marketplaces to now running a dedicated website that still keeps a 5* customer service at the core of our business.

Visit Website

Phone:

01209 211327

Email:

brendan@furnitureworld.co.uk

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Furniture World 5 star review on 22nd October 2024

358

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Chose the Bed 6 weeks ago but couldn't accept delivery until yesterday. Delivery was seamless and the two delivery people were first class. Many thanks”

Helpful Report

Posted 1 year ago

Hi, Thank you for taking the time to give us this product review. We are delighted that you are happy with your new item and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 1 year ago

“Very helpful staff, combined several orders together to help save on shipping. And found our items on this site were a much better price! Win win Thanks 👍”

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Posted 1 year ago

Hi, Thank you for taking the time to give us this product review. We are delighted that you are happy with your new item and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 1 year ago

“I was kept informed of my delivery dates and any changes. I had a couple of queries which were answered very quickly”

Helpful Report

Posted 1 year ago

Hi, Thank you for taking the time to give us this product review. We are delighted that you are happy with your new item and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 1 year ago

“Excellent service and communication”

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Posted 1 year ago

Hi, Thank you for taking the time to give us this product review. We are delighted that you are happy with your new item and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 1 year ago

“We ordered 2 Smoked Painted Blue Oak Large Coffee Tables which were delivered within a reasonable time. They phoned to arrange delivery date and delivery went well. We often have problems with deliveries as we have a limited access drive, but they took this onboard and used an appropriate vehicle to make the delivery. When we unpacked the 2 tables one of them had damage to 2 of its drawers. We phoned immediately and they handled the call well. They arranged with their supplier to send us a replacement which we've now received as promised. So in summary service has been excellent.”

Helpful Report

Posted 1 year ago

Hi, Thank you for taking the time to give us this product review. We are delighted that you are happy with your new item and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 1 year ago

“Great products but Furniture World will never grow the business the way they should whilst using couriers like SGK Distribution Ltd. Whatever they are paying this company it is too much. I ordered four items which were delivered with damage to most of the cartons. I opened three cartons and fortunately the contents were in perfect condition and the packaging was absolutely superb, well done for that FW. The final item was in a badly damaged carton, with a hole in the side and a 'crunched' corner, which when opened revealed the oak top of the cabinet to be smashed. I contacted Jade at FW (very helpful and apologetic), and as expected arranged for a replacement and collection of the damaged item, which I repackaged ready for collection. The carton was difficult to remove without tearing it because of the tight packing inside, but I managed to get it done using spare cardboard from the other large carton and my duct tape. a collection for me. The box looked as though it was covered in bandages. SGK duly arrived around a week later but only collected the faulty item, with no replacement to be seen. Maybe it's me, but it was too much for them to deliver the replacement and collect the faulty at the same time. They must like driving four hours each way. So I advised Jade of the situation and was promised they would deliver the replacement asap. Today March 17th they have just turned up and tried to deliver me the bandagedup carton containing the damaged unit I returned last week. The excuse was that the guys in packing loaded the wrong item. Well I'm now getting a bit twisted, but it's north the driver's fault, but surely the packing team have enough between their ears to realise and bandaged up box is one that's been returned, and without any reference to myself on it, as I removed the previous delivery sticker? Maybe not. What an utter shambles. I look forward to finally receiving my cabinet on Tuesday or Wednesday next week in perfect condition, in a perfect outer and the right way up..as per the pointy black arrows they also can't seem to grasp as it was also delivered upside down. Furniture World, get a grip or your business is doomed, delivery is a key part of your service. Word of mouth is crucial and at this point you're 0-3 down on 75 minutes. SGK, my trustpilot review is to follow once I finally have my cabinet, I doubt you'll be looking forward to it.”

Helpful Report

Posted 1 year ago

Hi I understand that the sales team are investigating this and will be in touch shortly. Kind Regards, Ethan

Posted 1 year ago

“Service was fine.”

Helpful Report

Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 1 year ago

“I ordered online so no service really given.”

Helpful Report

Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 1 year ago

“We are really pleased with our 4 purchases. Modern, yet have a traditional look. Excellent for all decors! I would certainly recommend Furniture World and am looking forward to my future purchases!”

Helpful Report

Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 1 year ago

“Beautiful products. Delivered professionally and excellent customer services. Will definitely shop with you again”

Helpful Report

Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 1 year ago

“Great, quick and efficient. Great communication as well.”

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Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 1 year ago

“Still not revieved! the base arrived with no glass top refused delivery of part of item as coffee table with no top of no use was supposed to be delivered today to be rescheduled again until monday suggest you consider looking at your chosen delivery company. thanks”

Helpful Report

Posted 1 year ago

Hi, The online team is looking at this for you and will be in contact. Kind Regards, Ethan

Posted 1 year ago

“Great communication and very efficient service. Item was well packaged.”

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Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 1 year ago

“Good service polite and very helpful”

Helpful Report

Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 1 year ago

“Good communication and prompt delivery. Answered my query promptly”

Helpful Report

Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 1 year ago

“Lovely bedside table this has used up dead space and makes the room look nice better”

Helpful Report

Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 1 year ago

“Brilliant efficient service with regular updates about a product that needed to be made to order and not in stock. The furniture arrived 2 months before the predicted delivery date.”

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Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 1 year ago

“Delighted with the whole experience. Prompt response from customer service when I had a query. Everything went according to plan. Would highly recommend buying on line from this company.”

Helpful Report

Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 1 year ago

“Great company to deal with. Very good with communications and keeping updated with our order. I would be very happy to recommend them.”

Helpful Report

Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 1 year ago

“The sofa that we've ordered looks good quality, just when getting delivered sofas we're not handled the best in a van. Look like 9ne of them fell down from a different place”

Helpful Report

Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 1 year ago

Furniture World is rated 4.7 based on 570 reviews