Name: Furniture World
Rating: 4.67

“So pleased with my hall table. Perfect, exactly what I wanted and made really well”

Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 1 year ago

“Emails were ambiguous using phrases such as "estimated expected delivery date of 26th September" but by that date I had heard nothing so chased up the company. A later email stated it was then booked for "delivery to their warehouse by 5th October" and then they would book delivery with their courier. I would not use the company again as I prefer a business that proactively keeps me informed and is honest about dates rather than vague.”

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Posted 1 year ago

“Tables were just as described and are excellent quality. Delivery was well informed, reliable, and on time. All considered; perfect!”

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Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 1 year ago

“Excellent customer care and service. We had a problem with one of our purchases (damaged in transit)we spoke to Furniture World assistant and within a couple of minutes we were sorted. The very next day a new replacement was delivered and the damaged item was collected. I was more than impressed with the speed and efficiency with which our problem was resolved. I Recommend this company highly. Kind regards J.M.Marvin”

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Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 1 year ago

“Very good service was kept updated”

Furniture World 5 star review on 11th October 2023

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Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 1 year ago

“Delivery on time and good communication around this. However, It was a struggle to put it together as it’s a large sofa. Sofas purchased from other companies have been assembled for us at the point of delivery. So this was disappointing.”

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Posted 1 year ago

Hi, thank you for taking the time to give us a review. I will pass your comments on to the relevant team. Kind Regards, Ethan

Posted 1 year ago

“Service over the telephone was excellent. My only point would be when ordering online the dates offered for delivery window are 4 days. I specifically ordered when those four days allowed me to work from home to be there for delivery. I was later told by telephone that they were guide dates only. The item arrived a week later than the advertised delivery dates. I would recommend either the wording be changed with online orders to make it clear these are guide dates OR give a more accurate delivery expectation date.”

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Posted 1 year ago

Hi thank you for taking the time to give us this review. I will pass your comments onto the relevant team and we hope to hear from you again soon. Kind Regards, Ethan

Posted 1 year ago

“Brilliant service ordered, dispatched next day and delivered 2 days later”

Furniture World 5 star review on 26th September 2023

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Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 1 year ago

“All ok,happy with product.Delivery fast and on time.”

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Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 1 year ago

“Arrived promptly and very well packaged.Parcel Force delivered in time frame that was text to us.”

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Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 1 year ago

“Ordering was easy. Samples sent quickly to decide on colour and materials. Lead time was sooner than expected. Overall very happy. Delivery not so good. You have outsourced to a company with little experience in delivering large pieces of furniture.”

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Posted 1 year ago

Hi, Thank you for your review. We will forward your comments to the relevant team. Kind Regards, Ethan

Posted 1 year ago

“Very prompt delivery. Lovely delivery man, very helpful. Tv stand is beautiful. Very good quality and very well packed”

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Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 1 year ago

“Kept us updated on delivery”

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Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 1 year ago

“Ordered 2 tv units, When delivered one was damaged, Informed them to say one was damaged they were picked up the next day, My payment was put back in to my account a few days later. All in all this Company were excellent and very understanding, Thank You.”

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Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience at Furniture World and we are sorry that a damage occured and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 1 year ago

“Good customer service, they were able to keep my furniture until required as I had building work to be completed prior to its arrival. They kept me abreast of expected delivery. The delivery company were great and very kindly delivered to the room of my choice in a first floor flat.”

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Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 1 year ago

“They were very informative when I phoned to ask how my order was due the person who answered my call was so polite and very helpful which was a breath of fresh air .”

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Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 1 year ago

“Amazing offers, amazing customer service when I called I spoke to a lady straight away and when I emailed I alway got a response within a few hours. Will definitely recommend and use again.”

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Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 1 year ago

“Took a long time but they didn't send first chair as failed quality assurance but was kept informed”

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Posted 1 year ago

“Great service from a lovely gentleman called Stuart in the truro branch. Very helpful with us first time buyers, defiantly coming back to buy more!”

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Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 1 year ago

“We have just had a three seat sofa delivered. Perfect time, 08.30 hrs. The two gentlemen who delivered it were excellent. Karl ( hope the spelling is correct) and Andy thank you for the fast and hassle free delivery.”

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Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Furniture World Reviews