Furniture World Reviews

Name: Furniture World
Rating: 4.67

4.7 Rating 571 Reviews

92 %

of reviewers recommend Furniture World

4.7

Based on 571 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Furniture World:

Furniture World is a furniture store selling a wide variety, ranging from sofas, beds, living & dining furniture and accessories.

Furniture World was established in 1984 with a small bricks and mortar store in Redruth, Cornwall. Today, Furniture World has 6 stores across Cornwall and Devon, and a reputable online presence.

We sell across many channels that include Amazon and E-bay where our online business has had significant success which is based on quality customer service and fast delivery of stock from our warehouse based in Cornwall.
We have grown from marketplaces to now running a dedicated website that still keeps a 5* customer service at the core of our business.

Visit Website

Phone:

01209 211327

Email:

brendan@furnitureworld.co.uk

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Furniture World 5 star review on 22nd October 2024

358

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service from both Furniture World and also delivery service, absolutely spot on. I was more than satisfied.”

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Posted 2 years ago

Hi Anne, Thank you for taking the time to give us this review. We are delighted that you are happy with the service that you received here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 2 years ago

“Placed the order in Jan 2022 and was delivered in four weeks much sooner than expected, the sofa was for a teenager's games room. It was easy to assemble and set up.”

Furniture World 5 star review on 14th February 2022

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Posted 2 years ago

Hi, Thank you for taking the time to give us this review and attaching this image. We are delighted that you are happy with your new furniture and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 2 years ago

“Ordered online easily including finance options. Advertised with 12 weeks delivery and arrived in under 10. Informed of delivery date with option for alternatives. Altogether great service”

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Posted 2 years ago

Hi, thank you for taking the time to give us this review! We are delighted that you are happy with your new furniture and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 2 years ago

“Very good service and delivered ahead of the expected time. A very well organised delivery, made on time and quickly after being advised it was ready.”

Furniture World 5 star review on 8th February 2022

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Posted 2 years ago

Hi Julian, Thank you for taking the time to give us this review, We are delighted that you are happy with your new sofa and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 2 years ago

“There were a lot of delays in the delivery all outside of Furniture World control however I do genuinely think there could have been more proactivity from FW to help keep me informed. That said sofa is lovely price is great and the delivery (and team) was great”

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Posted 2 years ago

“Furniture arrived very quickly, and efficiently delivered. Delighted with our furniture set, exactly as described, solid and well made, and exactly what we wanted. Great price for the quality. We would definitely order from Furniture World in the future.”

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Posted 2 years ago

Hi, Thank you for taking the time to give us this review. We are delighted that your new furniture and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 2 years ago

“Really good service staff was so helpful And so polite”

Furniture World 5 star review on 22nd January 2022

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Posted 2 years ago

Hi, Thank you for taking the time to give us this review. We are delighted that your new furniture and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 2 years ago

“From buying two beds and having them delivered, i can't fault them, its been a wonderful experience from these guys. Thank you so much”

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Posted 2 years ago

Hi Rachael, Thank you for taking the time to give us this review. We are delighted that you are happy with your new furniture and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 2 years ago

“Excellent service, delivered on time , lovely product, would highly recommend.”

Furniture World 5 star review on 14th January 2022

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Posted 2 years ago

Hi, Michelle, Thank you for taking the time to give us this review and attaching this image. We are delighted that you are happy with your new furniture and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 2 years ago

“Lovely dining room suite”

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Posted 2 years ago

Hi Deborah, I understand that our Customer Service team have been in contact with you regarding your replacement order and I have asked for them to send another email confirming this for you. We are sorry that this occurred and I have passed your comments on to the necessary department. Kind Regards, Ethan

Posted 2 years ago

“Great communication throughout and quick delivery time. Love my new chairs! Comfy and they look great”

Furniture World 5 star review on 30th December 2021

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Posted 2 years ago

Hi Mrs Molyneaux, Thank you for your review and for attaching these amazing images! We are delighted that you are happy with your new furniture and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 2 years ago

“Ordering process was simple and easy however the delivery was poorly managed with only 12 hours notice of the delivery date and then delivery that did not arrive on the date requested. The delivery people couldn’t unload the unit without help from me and my friend.”

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Posted 2 years ago

“Very happy with our purchase.”

Furniture World 5 star review on 12th December 2021

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Posted 2 years ago

Hi Shavin, Thank you for taking the time to give us this review. We are delighted that you are happy with your new bed and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 2 years ago

“Unfortunately, it turned up damaged. We had no time to get it returned so we will keep it. Despite all the packaging, it had this damage. Photo is attached. Otherwise, its a nice unit.”

Helpful Report

Posted 2 years ago

Hi Robert, I will pass your comments onto the sales team and they will raise this with the couriers and be in touch. Kind Regards, Ethan.

Posted 2 years ago

“Furniture World were very quick in acknowledging and processing my order. They offered great customer service.”

Furniture World 5 star review on 11th December 2021

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Posted 2 years ago

Hi Laura, Thank you for taking the time to give us this review. We are delighted that you are happy with your new nest of tables and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 2 years ago

“Furniture World has shown excellent communications on the product purchased, the response when mailing in is second to none, fast, clear and well communicated. I have recommended all my friends and families.”

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Posted 2 years ago

Hi Bobby, Thank you for taking the time to give us this review. We are delighted that you would recommend us to friends and family and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 2 years ago

“Great service”

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Posted 3 years ago

Hi Natalie, Thank you for taking the time to give us this great review. We are delighted that you are happy with your new console table and we hope to hear from you again soon. Kind Regards, Ethan

Posted 2 years ago

“The Tv stand and lmao table arrived in good time with the best protective packaging I have seen on furniture.”

Furniture World 5 star review on 22nd November 2021

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Posted 3 years ago

Hi, thank you for taking the time to give us this amazing review and attach this image. We are delighted that you are happy with your new furniture and we hope to hear from you again soon. Kind Regards, Ethan

Posted 2 years ago

“I was a bit nervous about buying such an expensive item online but this is an excellent sofa. Seems very sturdy and well made. The material is thick and the dimensions large in all directions with comfortable firm cushions which is exactly what I wanted. More than pleased with this purchase and would highly recommend.”

Furniture World 5 star review on 21st November 2021

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Posted 3 years ago

Hi John, Thank you for leaving this amazing review and this great image! We are delighted that you are happy with your new sofa and we hope to hear from you again soon. Kind Regards, Ethan

Posted 2 years ago

Furniture World is rated 4.7 based on 571 reviews