Furniture World Reviews

Name: Furniture World
Rating: 4.67

4.7 Rating 580 Reviews

92 %

of reviewers recommend Furniture World

4.7

Based on 580 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Furniture World:

Furniture World is a furniture store selling a wide variety, ranging from sofas, beds, living & dining furniture and accessories.

Furniture World was established in 1984 with a small bricks and mortar store in Redruth, Cornwall. Today, Furniture World has 6 stores across Cornwall and Devon, and a reputable online presence.

We sell across many channels that include Amazon and E-bay where our online business has had significant success which is based on quality customer service and fast delivery of stock from our warehouse based in Cornwall.
We have grown from marketplaces to now running a dedicated website that still keeps a 5* customer service at the core of our business.

Visit Website

Phone:

01209 211327

Email:

brendan@furnitureworld.co.uk

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Furniture World 5 star review on 23rd November 2024

359

Anonymous

Anonymous // 01/01/2019

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Furniture World 4 star review on 25th April 2019

Helpful Report

Posted 5 years ago

“really like the furniture but the delivery service from dx delivery was very poor. told delivery woukd be thursday 11th April bo delivery then promised would be with me within the hour at 3pm on 12th. By 6pm still no delivery. 2 days wasted. eventually arrived on Monday 15th.”

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Posted 5 years ago

“Excellent quality and fast delivery very pleased!”

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Posted 5 years ago

“Good service but mislead by the description of sideboard with solid oak top. The top is all oak but it’s not solid the edges are solid but it’s a thin piece of oak in the middle with timber batting underneath to support it and sounds hollow when touched.definetly not solid center more of a veneer thickness size of oak on battens. Very patchy spray paint finish to the side board and the draws will not sit in the center of opening when shut, leaving the gaps uneven. Poor joinery work, patched and sprayed to barely passable standard with roughly routered grooves on the top of the oak counter. But for the money it’s not a bad product. The company itself was great to deal with and great delivery service. Just let down buy the quality of product compared to description and compared to others I’ve viewed. It’s £100 cheaper than others but it shows”

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Posted 5 years ago

“Very pleased with my TV unit. The quality is very good and looks lovely in my room. Very good service. I will definitely be ordering from you again.”

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Posted 5 years ago

“Firstly, it took from purchase on the 7th April to the 17th for delivery. After unpacking the box I realised that I had been sent the wrong goods and it's going to be the 25th before the replacement arrives. It was a nightmare repackaging the wrong cupboard and although the customer service person was really apologetic and polite, this whole episode has been very disappointing. I appreciate the £20 off next purchase but I'm not sure I would shop here again.”

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Posted 5 years ago

“Excellent quality product. Nice packing”

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Posted 5 years ago

“Great service.”

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Posted 5 years ago

“excellent service and the quality of furniture is fantastic”

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Posted 5 years ago

“Fantastic. Everything about the process and the products are brilliant. Well packaged so no damage to the products in transit. Very pleased so we purchased more. Thank you”

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Posted 5 years ago

“Fantastic quick service , love our furniture!”

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Posted 5 years ago

Thank you very much for your kind review, we are glad that you received a 5-Star service and hope to see you again in the future. Thanks, Dave

Posted 5 years ago

“Lovely corner unit, perfect for maximising space, strongly built”

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Posted 5 years ago

Hi Stephen, We are so glad that you are happy with your corner unit. Thanks, Dave

Posted 5 years ago

“The lady i spoke to was very polite and helpfull.”

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Posted 5 years ago

Hi Paula, Thank you so much for your kind review and we hope we hear from you again in the future. Thanks, Dave

Posted 5 years ago

“I love it ,it came made up,very nice looking and sturdy table very well made came with in days would recommend Would recommend”

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Posted 5 years ago

“I ordered the Nebraska Modern Oak extending table, I am so pleased with my purchase it is very well made and looks beauiful, had loads of comments from friends and family about it. It was well packed and the delivery service was exceptional. The lady who answered the phone to me was very helpful and pleasant. I will definately buy from here again.”

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Posted 5 years ago

“Excellent communication from the point of ordering to delivery. Items were well packaged and superb quality.”

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Posted 5 years ago

“Excellent service product is perfect, thank you.”

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Posted 5 years ago

“Yes was absolutely delighted with my Arklow oak tv stand and coffee table. Beautiful quality, well packaged, fast delivery and was kept well updated re: delivery times. Am now looking at matching dining table and chairs and small sideboard (hopefully the latter will be back in stock soon) .”

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Posted 5 years ago

Hi Hilary, Thank you for leaving us such a good review. We are so glad that you received a service that you are happy with and that you will be coming to us again in the future. Thanks, Dave

Posted 5 years ago

“Perfect for extra storage in our kitchen.”

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Posted 5 years ago

“Ordered on the Wednesday afternoon, email and phone call immediately confirming delivery for the Friday. Numerous texts and emails about delivery. Driver then called to say he was on his way. He carried it into the room of choice. It was packaged really well. Came out of the box already made up. Lovely TV stand, love it! Lots expensive”

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Posted 5 years ago

Furniture World is rated 4.7 based on 580 reviews