Furniture World Reviews

Name: Furniture World
Rating: 4.67

4.7 Rating 580 Reviews

92 %

of reviewers recommend Furniture World

4.7

Based on 580 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Furniture World:

Furniture World is a furniture store selling a wide variety, ranging from sofas, beds, living & dining furniture and accessories.

Furniture World was established in 1984 with a small bricks and mortar store in Redruth, Cornwall. Today, Furniture World has 6 stores across Cornwall and Devon, and a reputable online presence.

We sell across many channels that include Amazon and E-bay where our online business has had significant success which is based on quality customer service and fast delivery of stock from our warehouse based in Cornwall.
We have grown from marketplaces to now running a dedicated website that still keeps a 5* customer service at the core of our business.

Visit Website

Phone:

01209 211327

Email:

brendan@furnitureworld.co.uk

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Furniture World 5 star review on 23rd November 2024

359

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great customer service. Speedy delivery. Very happy with the quality of the coffee table. Only little gripe was we were left with an extreme amount of packaging to dispose of but overall happy customers”

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Posted 5 years ago

“Second item purchased..e Easy simple transaction and speedy delivery . Item perfect for space in my home. Great quality”

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Posted 5 years ago

Hi Julie, Thank you for taking the time to leave a review and we are glad that you were happy with our service. Thanks, Dave

Posted 5 years ago

“Lovely piece of furniture, great price and brilliant service keeping informed of delivery time and day, thank you”

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Posted 5 years ago

“Fantastic quality. Exactly as described on the website. Polite delivery personnel . Very happy. Thank you.”

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Posted 5 years ago

“Really nice well built set of tables well pleased thank you”

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Posted 5 years ago

“excellent value, arrived as promised, helpful delivery guys...furniture far better quality than expected ,well packaged. 10/10”

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Posted 5 years ago

“Lovely well made piece of furniture at a very good price.”

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Posted 5 years ago

“We were kept informed about delivery time by phone call and text.”

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Posted 5 years ago

“Received arklow 180 cm tv unit with nest tables and have to to say we love it. Great quality and very very well made. We changed are minds after making order and decided we wanted grey and not natural wood and customer service was great with no fuss .....Not even long wait on hold :) We paid the extra for Saturday delivery and had no problems and was given our 2 hour delivery window by text night before and call from driver when on way. Very happy customer .thank you :)”

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Posted 5 years ago

Thank you so much for taking the time to write such a wonderful review. Thank you Martin.

Posted 5 years ago

“Responsive to queries, timely delivery and great value.”

Furniture World 5 star review on 17th January 2019

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Posted 5 years ago

“Quick service and great quality pieces. Very happy!”

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Posted 5 years ago

Thank you so much, Louise, for taking the time to leave us a review. Many thanks from the whole team.

Posted 5 years ago

“I placed my order when the item was out of stock but Alix did everything she could to expedite my order. I was kept up to date with the state of my order and as soon as stock was available the delivery was prompt. I can’t speak too highly of their service and the quality of the item I purchased.”

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Posted 5 years ago

Thank you so much for taking the time to leave us a review, Anthony. We will be sure to pass on the praise to Alix in our sales team. Many thanks

Posted 5 years ago

“Exactly what expected, very good value for money.”

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Posted 6 years ago

“Nabraska sideboard purchased and its lovely. Can't fault the product. However your chosen delivery sevice is appalling. You guarenteed me delivery within 48 hours and l actually received it 8 days later. There is an email address to change delivery. I told them l wasnt going to be there and they said when will l be?... l said Friday morning and all was agreed. Well they came in the afternoon instead and gave me a 2 hour slot time so l missed it but was left a calling card with a time on it that was 2 hours after the given slot anyway. I rang again on that evening to say l missed it can you re-deliver and he said he couldn't come until Thursday!! So l explained again l am not there to which he replied ok then Tuesday!! I waited in all day this time and didnt rely on said time slot. And finally got my order! This has put me off ordering from you again.”

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Posted 6 years ago

We're so happy to read that your sideboard is lovely. However, we are devastated to read that our courier has let us down on this occasion. We use several different couriers and would hate for you to be put off buying from us again due to this experience. We do use a variety of different couriers and would recommend if you do wish to purchase from us again we use a different courier to the one we used for you last time and hope that we can improve your experience purchasing from us. We do wholeheartedly apologise that your experience with us wasn't 100% positive but we will review your comments and the courier we use and will investigate what happened with delivering your order so that future customers do not experience the same as you. Regards Amanda at Oak City.

Posted 6 years ago

“Excellent quality furniture and great customer service.”

Furniture World 5 star review on 5th December 2018

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Posted 6 years ago

“The plus side is constant communication from the company so you are always aware of when the item is going to turn up. The driver was polite and pleasant and the furniture seems of decent quality. My issue is that it is delivered packaged up and I had to sign to say I had received in good condition. Firstly I am getting on a bit and had hoped to have it placed in situ as your advertising hints - 'ready to go' without wrestling with cardboard and tape and secondly I would not have seen any faults before accepting. Maybe give the delivery man a bit more time to deliver properly?”

Furniture World 4 star review on 3rd December 2018

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Posted 6 years ago

Good morning Julie, we are sorry to read that you were disappointed that the item wasn't as 'ready to go' as you had hoped. We will look into our wording on the website, as we described items that are ready to go, as those that do not need assembling and are not flat packed items and therefore once out of the box are 'ready to go' Thank you for the 4-star review and for complimenting us on our communication and we will work with our couriers to allow customers more time to view items before the courier leaves. Many thanks for your review, regards Amanda at Oak City

Posted 6 years ago

“Good quality. Value for money. Excellent customer service.”

Furniture World 5 star review on 1st December 2018

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Posted 6 years ago

“I purchased two dvd/cds units,they came very well packed and good quality and they look great in my living room,would definitely recommend and definitely use them again.”

Furniture World 5 star review on 29th November 2018

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Posted 6 years ago

“Tamworth Branch of Furniture World .. One of the best shopping experiences I have had in a long time .. Ali is a great salesman .. very helpful .. excellent service The soffas have a 10 year guarantee for the base units .. new fabrics complement the range .. Great coffee as well .. Oh must mention Mark the manager .. as he is a great help ..”

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Posted 6 years ago

“We have bought a large and small sideboard and a nest of oak tables from their Nebraska range. It is beautifully crafted oak furniture at a great price. The delay very company they use are superb and deliver and place the furniture where you want it. Their updates and communication on delivery dates and times are superb.”

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Posted 7 years ago

Furniture World is rated 4.7 based on 580 reviews