Furniture World Reviews

Name: Furniture World
Rating: 4.66

4.7 Rating 612 Reviews

92 %

of reviewers recommend Furniture World

4.7

Based on 612 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Furniture World:

Founded in 1984 in Redruth, Cornwall, Furniture World began as a small local store with a passion for quality furniture and exceptional service. Over the years, we’ve grown into a trusted name with six showrooms across Cornwall and Devon and a strong online presence.

We offer a wide selection of furniture, from stylish sofas and comfortable beds to elegant living and dining collections and accessories. Our success online—across marketplaces like Amazon and eBay—has been driven by our commitment to 5-star customer service and fast, reliable delivery from our Cornwall-based warehouse.

Now, with our own dedicated website, we continue to bring our customers the same great service, exceptional value, and beautiful furniture for every home

Visit Website

Phone:

01209 211327

Email:

brendan@furnitureworld.co.uk

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Furniture World 5 star review on 14th April 2025

Alex S

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent easy service”

Helpful Report

Posted 2 months ago

Thank you for your fantastic review! We're pleased to hear that you found our service easy and efficient. Providing a smooth and stress-free experience is always our goal. We truly appreciate your support and look forward to assisting you again.

Posted 2 months ago

“Terrific staff very helpful.”

Helpful Report

Posted 2 months ago

Thank you for your wonderful feedback! We're delighted to hear that our staff provided you with such helpful service. At Furniture World, we take pride in delivering excellent customer care. Your support means a lot to us, and we look forward to assisting you again in the future.

Posted 2 months ago

“First class service. from placing the order I was kept uptodate on delivery etc. The unit arrived very well packaged and ahead of the given date I was given when I placed the order, the unit itself superb. very happy. would reccomend”

Helpful Report

Posted 2 months ago

Thank you for your fantastic review! We're delighted to hear that you were kept well-informed throughout the process and that your order arrived ahead of schedule and in perfect condition. It's wonderful to know you’re happy with your new unit. Your recommendation means so much to us—thank you again for your support! 😊

Posted 2 months ago

“Really nice chest of drawers! Well packed - love it !”

Helpful Report

Posted 2 months ago

Thank you for your lovely review! We're thrilled to hear you’re happy with your new chest of drawers and that it arrived well packed. We hope you continue to enjoy it, and if you need anything else, we’re here to help!

Posted 2 months ago

“thank you kevin for all your help with our purchase, you made it very easy for us and explained everything to us, you are a credit to the plymouth branch. martin and sue.”

Helpful Report

Posted 3 months ago

Thank you, Martin and Sue, for your kind words! We're thrilled to hear that Kevin made your purchase experience easy and provided clear explanations. He truly is a credit to our Plymouth branch. We'll be sure to pass on your thanks to him, and we appreciate your support!

Posted 2 months ago

“I was served by Ben at your Plymouth store… I just wanted to say he was great and really helpful… makes me think I will use the store again”

Helpful Report

Posted 4 months ago

Thank you for your kind feedback! We're so pleased to hear that Ben provided great service and was really helpful. We truly appreciate your support and look forward to welcoming you back to the store in the future!

Posted 2 months ago

“Ollie at the Truro store was brilliant when we were choosing a new bed, he was really helpful. We are delighted with the new Tempur mattress which he suggested, Delivery was quick and efficient. I would definitely recommend Truro branch.”

Helpful Report

Posted 4 months ago

Thank you for your lovely review! We're so glad to hear that Ollie at our Truro store provided such helpful service while you were choosing your new bed. It's wonderful to know you're delighted with the Tempur mattress he recommended and that the delivery was quick and efficient. We truly appreciate your recommendation and look forward to welcoming you back in the future! Enjoy your new mattress!

Posted 4 months ago

“Looking forward to the delivery of our electric ottoman bed base and visprung mattress from the Plymouth store. Many thanks to Kevin for his patience and support in making our choice.”

Helpful Report

Posted 4 months ago

Thank you for your kind words and for choosing Furniture World for your new bed and mattress! We're delighted to hear about your positive experience at our Plymouth store and Kevin's excellent support in helping you find the perfect fit. Your appreciation means a lot to us. We hope you enjoy your Vispring mattress and electric ottoman bed base, and we’re confident they’ll provide you with years of comfort and quality. If there’s anything else we can assist you with, don’t hesitate to let us know! Kind Regards, Ethan

Posted 4 months ago

“Excellent service. Quick dispatch and efficient delivery.”

Helpful Report

Posted 4 months ago

Thank you for your kind review! 😊 We're so pleased to hear you were happy with our service, quick dispatch, and efficient delivery. We truly appreciate your support and hope to assist you again soon! Best regards, The Furniture World Team

Posted 4 months ago

“Excellent service and communication”

Helpful Report

Posted 4 months ago

Thank you for your kind words! 😊 We're delighted to hear you appreciated our service and communication. Providing a great experience is always our goal, and your feedback means a lot to us. We hope to see you again soon! Best regards, The Furniture World Team

Posted 4 months ago

“Excellent service. Really quick delivery. Lovely product”

Helpful Report

Posted 4 months ago

Thank you so much for your wonderful feedback! 😊 We're thrilled to hear you were happy with our service, quick delivery, and your new product. We look forward to welcoming you back to Furniture World in the future! Best regards

Posted 4 months ago

“First time purchase from Furniture World but would definitely recommend. Easy to order… great service and the goods were delivered earlier than expected which was a bonus for me!”

Helpful Report

Posted 4 months ago

“Excellent service from ordering to delivery . Well packaged.”

Helpful Report

Posted 4 months ago

“I found the price to be very good and both the pre and post sales service to be excellent. My chairs arrived within the expected timeframe, and even though one chair had a bit of damage (not related to Furniture World) as everything was factory sealed, they contacted the manufacturer and I had a replacement part the very next day. Overall an excellent experience and I would have no hesitation in using again.”

Helpful Report

Posted 5 months ago

Thank you so much for your wonderful feedback! We're delighted to hear that you found our pricing competitive and that both our pre- and post-sales service met your expectations. We're also glad we could resolve the issue with your chair swiftly by working with the manufacturer to get a replacement part to you right away. Providing a seamless and positive experience for our customers is our top priority, and it’s rewarding to know you’d choose Furniture World again. We look forward to serving you in the future! Kind Regards, Ethan

Posted 5 months ago

“Excellent customer service ,furniture and delivery”

Helpful Report

Posted 5 months ago

Thank you for your feedback! We're thrilled to hear you were pleased with our customer service, furniture quality, and delivery experience. Our team works hard to ensure a seamless process from start to finish, so it’s wonderful to know we met your expectations. We hope you enjoy your new furniture, and we look forward to serving you again Kind Regards, Ethan

Posted 5 months ago

“We have been delighted with the friendly and helpful service and support we have received from Kevin and colleagues in the Plymouth store. Kevin was very helpful each time we were looking for furniture for our house move and made the experience very positive and easy for us which we have very much appreciated.”

Helpful Report

Posted 5 months ago

Thank you so much for taking the time to share your experience! We’re thrilled to hear that Kevin and the team at our Plymouth store provided you with the friendly and helpful service that made your house move easier. It's always our goal to create a positive shopping experience, and we're delighted to know that Kevin’s assistance was appreciated each step of the way. If you need anything else for your new home, please don’t hesitate to reach out. Wishing you all the best in your new space! Kind Regards, Ethan

Posted 5 months ago

“Good recliner at reasonable price. Delivered quickly.”

Helpful Report

Posted 5 months ago

Thank you so much for your positive review! We’re delighted to hear you’re pleased with your recliner and that it arrived quickly. Providing quality furniture at reasonable prices is very important to us, so it’s wonderful to know we met your expectations. If there’s anything more we can do for you, please don’t hesitate to reach out. Enjoy your new recliner! Warm regards, Ethan

Posted 5 months ago

“Competitively priced furniture and easy ordering process. Kept informed of delivery date and delivery was easily managed.”

Helpful Report

Posted 5 months ago

Thank you for your positive feedback! We're thrilled to hear you found our prices competitive and the ordering process smooth. It's great to know that our delivery updates kept you well informed, making the experience hassle-free. We appreciate your review and look forward to serving you again in the future! Kind Regards, Ethan

Posted 5 months ago

“Really pleased with Furniture World, the Oak City - Milan Oak Large Coffee Table was delivered in just two days. It was well packed with additional external packaging to stop any damage. The coffee table was perfect for what I wanted and looks reall goodand in addion I got this at a great price. I have purchased twice from Firniture World and I'm sure this won't be my last purchase.”

Helpful Report

Posted 5 months ago

Thank you so much for your fantastic review! We're thrilled to hear that you're pleased with your Oak City - Milan Oak Large Coffee Table and the quick delivery. It's great to know the additional packaging ensured a safe arrival. We're delighted it fits perfectly in your space and that you found it at a great price! We truly appreciate your loyalty as a returning customer and look forward to serving you again in the future. Best regards, Ethan Fox

Posted 5 months ago

“Excellent service from ordering to delivering. Table is fabulous and much cheaper than Housing units. Arrived in good time and was kept well informed on delivery information. Would absolutely buy from them again.”

Helpful Report

Posted 5 months ago

Thank you for your wonderful feedback! 😊 We're so glad to hear that you enjoyed a seamless experience from start to finish and that you're loving your new table. It’s great to know we could offer both quality and value for you. We look forward to welcoming you back for your next purchase! 🙌 Kind Regards Ethan

Posted 5 months ago

Furniture World is rated 4.7 based on 612 reviews