Furniture World Reviews

Name: Furniture World
Rating: 4.66

4.7 Rating 612 Reviews

92 %

of reviewers recommend Furniture World

4.7

Based on 612 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Furniture World:

Founded in 1984 in Redruth, Cornwall, Furniture World began as a small local store with a passion for quality furniture and exceptional service. Over the years, we’ve grown into a trusted name with six showrooms across Cornwall and Devon and a strong online presence.

We offer a wide selection of furniture, from stylish sofas and comfortable beds to elegant living and dining collections and accessories. Our success online—across marketplaces like Amazon and eBay—has been driven by our commitment to 5-star customer service and fast, reliable delivery from our Cornwall-based warehouse.

Now, with our own dedicated website, we continue to bring our customers the same great service, exceptional value, and beautiful furniture for every home

Visit Website

Phone:

01209 211327

Email:

brendan@furnitureworld.co.uk

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Furniture World 5 star review on 14th April 2025

Alex S

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleasant to deal with when I had to make contact by phone. The delivery was on time and I was kept updated when it would arrive the delivery team were polite and efficient”

Helpful Report

Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 1 year ago

“The table and bench are really great I love them, delivery a bit tricky to organise with notification the day before making it quite hard to make sure someone can be in at such short notice, other than that very pleased.”

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Posted 1 year ago

“Ordering was easy. Samples sent quickly to decide on colour and materials. Lead time was sooner than expected. Overall very happy. Delivery not so good. You have outsourced to a company with little experience in delivering large pieces of furniture.”

Helpful Report

Posted 1 year ago

Hi, Thank you for your review. We will forward your comments to the relevant team. Kind Regards, Ethan

Posted 1 year ago

“Ordered 2 tv units, When delivered one was damaged, Informed them to say one was damaged they were picked up the next day, My payment was put back in to my account a few days later. All in all this Company were excellent and very understanding, Thank You.”

Helpful Report

Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience at Furniture World and we are sorry that a damage occured and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 1 year ago

“Initially the wrong size blind was sent, but as soon as I emailed and called the issue was rectified immediately. Incorrect blind collected by courier and correct blind delivered in super quick time and looks fantastic. Very happy with the service. Mistakes happen but this was dealt with apologetically and swiftly so would definitely buy from this company again.”

Helpful Report

Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your new item and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 1 year ago

“Lovely furniture a little disappointed that some of the furniture took longer to be delivered than originally told”

Helpful Report

Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your new item and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 1 year ago

“Service was generally great, but the only shortcoming is that Furniture World completely out-source delivery. So, they are not able to agree dates themselves, only pass on preferences to their outside provider. Not as joined up as it could be.”

Helpful Report

Posted 2 years ago

Hi, Thank you for taking the time to give us this product review. We are delighted that you are happy with your new item and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 2 years ago

“Service was fine.”

Helpful Report

Posted 2 years ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 2 years ago

“I ordered online so no service really given.”

Helpful Report

Posted 2 years ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 2 years ago

“Good service polite and very helpful”

Helpful Report

Posted 2 years ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 2 years ago

“Great service. We are very happy with our new bedroom furniture.”

Helpful Report

Posted 2 years ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 2 years ago

“The showroom guy new his stuff and was not pushy, I then ordered on line, the delivery was confirmed over the phone and the guys who delivered were helpful. All.in all a very good retail experience”

Helpful Report

Posted 2 years ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 2 years ago

“So far all has gone to plan. Order was processed and then updates given on delivery which also went to plan.”

Helpful Report

Posted 2 years ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 2 years ago

“Furniture is really nice exactly what I wanted and very good quality. Only downside was two chaps that delivered it refused to help me unwrap it or take wrappings with them.”

Helpful Report

Posted 2 years ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World, I will pass your comments onto our couriers and we hope to hear from you again soon. Kind Regards, Ethan

Posted 2 years ago

“The service itself was good, good communication, the delivery was trouble free, the men were helpful and courteous. My only complaint is the cost of delivery. Having spent £2,500, I would have expected free delivery, but it was £30 delivery, £30 to remove the packaging and take the mattress upstairs, and another £25 to remove the old mattress, £85 in all!”

Helpful Report

Posted 2 years ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 2 years ago

“The ordered items were a good price and look good as expected when they arrived. The delivery was a bit slow and later than first anticipated but on a positive they are here. We would use FW again and would have put 5 had it not been for the time. This is a very positive review.”

Helpful Report

Posted 2 years ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 2 years ago

“The minimum of communication but I guess I didn't really need more. Would prefer my name rather than customer number.”

Helpful Report

Posted 2 years ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 2 years ago

“I’m happy with the service. Very quick to response to my emails when asking questions about delivery.”

Helpful Report

Posted 2 years ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 2 years ago

“Great customer service. One piece arrived damaged but easy to return with no charge and refund in my account next day. Would recommend”

Furniture World 4 star review on 4th August 2022

Helpful Report

Posted 2 years ago

Hi, thank you for taking the time to give us this review. We are delighted that you are happy with your new furniture and we hope to hear from you again soon. Kind Regards, Ethan

Posted 2 years ago

“We have been so happy with the service from Don from plymouth store and when we had to wait nearly year for complet bed he did everything he could but the store manager is soo rude and not helpful she blames everything on the employee and won't take any responsibility at all or help out even though we have brought everything from the store and for failed customers u get treat bad from store manager but staff are great. And when the store manager say she going to be in she not half the time she off and she won't speak to people face to face only behind desk on the computer”

Helpful Report

Posted 3 years ago

Hi, Thank you for giving us a 4 star review. Its always good to get positive feedback. I can only apologise that you felt the store manager was rude and that you felt she didn’t care. The manager actively supports all her staff and this review is not indicative of how we expect a manager to behave. I trust you will give us another chance to prove that we have a good team in Plymouth from the manager through to our incredible sales team. Kind Regards, Ethan

Posted 3 years ago

Furniture World is rated 4.7 based on 612 reviews