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Furniture World Reviews

4.7 Rating 619 Reviews
92 %
of reviewers recommend Furniture World
Company Reviews Product Reviews
1,523
 Metrics Info
4.7
Based on 619 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
Greater than 93%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5

About Furniture World:

Founded in 1984 in Redruth, Cornwall, Furniture World began as a small local store with a passion for quality furniture and exceptional service. Over the years, we’ve grown into a trusted name with six showrooms across Cornwall and Devon and a strong online presence.

We offer a wide selection of furniture, from stylish sofas and comfortable beds to elegant living and dining collections and accessories. Our success online—across marketplaces like Amazon and eBay—has been driven by our commitment to 5-star customer service and fast, reliable delivery from our Cornwall-based warehouse.

Now, with our own dedicated website, we continue to bring our customers the same great service, exceptional value, and beautiful furniture for every home

Visit Website

Phone:

01209 211327

Email:

brendan@furnitureworld.co.uk

Write Your review

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Customer
Verified Buyer
“Brought quite alot from your Plympton depot £8500 worth very friendly people but as for your after sales service we had a glass coffee table which decided to crack. There not willing to do anything it our fault according to them which I know its not. Its a faulty unit. Just to say I won't be buying anything from you again.”
Helpful Report
Posted 2 years ago
Hi. We have reviewed your order. In this case, we can see that you had the coffee table for 9 months before reporting the problem. We understand that this must be frustrating that this has occurred but we cannot accept responsibility for this 9 months prior to you receiving the item from us. Kind Regards, Ethan
Posted 2 years ago
David S
Verified Reviewer
“I purchased a Tv unit and was told that the delivery would be Tuesday 19th and Friday 22nd I did not turn up I called on Friday no response I called up 3 times on Monday and was told someone would chase it up and get back to me but no one called I am still waiting on a call never mind a date for delivery I will never use this company again really bad service”
Helpful Report
Posted 3 years ago
Hi David, I have forwarded this to our customer service team and they will be in contact with you today. Kind Regards, Ethan.
Posted 3 years ago
Hi, I have spoken to the customer service team and the item has now been delivered to you. We have emailed regarding this issue and would be grateful if you could please contact us. Thank you. Kind Regards, Ethan
Posted 3 years ago
Kayleigh
Verified Buyer
“There is a part missing on my bed frame I emailed in January and was told that FW would come back to me and they never did.”
Helpful Report
Posted 3 years ago
Hi Kayleigh, Please email sales@furnitureworld.co.uk with your order number and one of our customer service team will be in contact with you. Kind Regards, Ethan
Posted 3 years ago
Tammy H
Verified Reviewer
“I paid for insurance to protect and replace my furniture if needed. In the Summer of 2021 my sofa needed to be replaced, It took 10 months close to 11 months for Furniture World to replace my Furniture. I ordered a new table set and it was also damage. And no one call me to replace my order. I paid a 163.00 dollars for delivery and I live five minutes away on the same street as Furniture World. The insurance company they use took 4 months to accept my complaint. I will not shop at furniture World again.”
Helpful Report
Posted 3 years ago
JMB
Verified Buyer
“Absolutely rubbish service. I ordered my furniture in may of 2021 and have only just received the ordered. Each month my delivery date was pushed back even though the website continued to state 6-8 week delivery timescales. Customer services are poor. They assured me they would waive the delivery fee - I received my invoice and the charge is still there. The furniture is lovely (Henley oak sideboards) but the service is shocking. I will never be using this company again.”
Helpful Report
Posted 3 years ago
Hi, Please could you email sales@furnitureworld.co.uk and we will look into this for you. Kind Regards, Ethan
Posted 3 years ago
Hi, I have been informed by the customer service team that your delivery fee was credited to you via cheque. Kind Regards, Ethan.
Posted 3 years ago
Sharon
Unverified Reviewer
“Had a really bad experience with furniture world. Seemed ok in the beginning very happy to take my order then the rot set in. Had at least 3 different delivery dates. We ordered in May 2021 and our new expected delivery date is end of January 2022!!!! Over 8months later. When i spoke to Jo today she was almost joyful to let me cancel which leads me to think the sofa was never coming! Would never recommend”
Helpful Report
Posted 3 years ago
Hi Sharon, I have spoken to the customer service team and we apologise for the delay with your order, this was never what we intended. I can assure you that our staff were not 'joyful' regarding the cancellation of your order and we pride ourselves in making sure every customer's order is taken care of. We are disappointed that you would not recommend us and I will pass your comments onto the relevant team. Kind Regards, Ethan.
Posted 3 years ago
Furniture World is rated 4.7 based on 619 reviews
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