Name: Furniture World
Rating: 4.67

“Your staff in-store (at different times we went to the St Austell and Plymouth branches) are great, really helpful, and your customer service staff also seem to be doing their best. We're also really pleased with the furniture. The problem is with your courier, V1 Distribution. Their online service is appalling and they repeatedly scheduled delivery dates that didn't work for us. We needed the furniture on a specific date, and bought stock items and ordered/paid in full well over a month in advance in order to facilitate this; we also repeatedly made clear that we needed the items delivered on 27-28 September because this was when we were moving house. It took V1 absolutely ages to get the memo, and they were rude and dismissive when my wife phoned to chase them up. When they eventually did schedule delivery for 28 September, the guys who turned up immediately told us that the three-seater sofa we'd ordered wouldn't fit in the house, and we basically had to negotiate with them to at least give it a go (it did fit in, albeit through a downstairs window). Tl;dr you need to either bring your courier/delivery operation fully in-house, or employ actual professionals to do it.”

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Posted 1 month ago

Thank you for your review. Although criticism isn’t nice, we appreciate you sending through your comments. Having feedback whether good or bad ensures that we can ensure our service is customer focussed and efficient. The courier company we use carry our many nationwide deliveries for us on a weekly basis with many happy customers. Very occasionally there are challenges aligning delivery areas with customer requirements, but checking the courier log although you were offered an earlier date which you had the right to refuse, a mutually convenient date was subsequently booked for a few days later. The courier company have to do a risk assessment to ensure the furniture is not damaged on delivery which is why the access issue was raised. It was kind of them to deliver it through your window.

Posted 1 month ago

“Took 3.5 months to deliver a trunk that was supposed to be delivered in 2 weeks. When it eventually arrived they had sent a TV stand instead, wh8ch is still cluttering up my home whilst awaiting collection.”

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Posted 1 month ago

Good afternoon Mr Lewis Firstly , I would like to apologise for the incorrect item being sent to you , this was a picking error at our supplier . Once you had notified us that the wrong item had been sent , the team arranged for the correct item to be sent to you along with packaging for the incorrect item . We asked if you could contact us once the incorrect item was ready for collection , which you did so yesterday and a courier has been arrange to collect the incorrect item today for you . Please do let the team know if you need any further assistance in the matter .

Posted 1 month ago

“Good device chairs were delivered quickly”

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Posted 1 month ago

Thank you for your review! We're glad to hear that the delivery was quick and that you're happy with the service. Enjoy your new chairs, and feel free to reach out if you need any assistance! 😊 Kind Regards Ethan

Posted 1 month ago

“The derive was speedy and responsive”

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Posted 1 month ago

Hello, Thank you for your feedback! We’re glad to hear that our delivery was speedy and met your expectations. If there’s anything else we can assist you with, feel free to reach out! Kind regards, Ethan.

Posted 1 month ago

“Customer service assistant was very short when asking a simple question over email. I would appreciate better customer service, especially when you're buying a high value item.”

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Posted 1 month ago

Good morning Mrs Stocker I’m sorry to hear that you are unhappy with the response you received from our Online Team . I have read all correspondence between the team and yourself , and I can see that they have replied to all your questions in a professional manner . They replied to each of your emails promptly , and kept you updated on the progress of your order . If you do have any further issues , please do not hesitate to contact the Online Sales Team

Posted 1 month ago

“Delivery was ok but did have to ask the person to lift it over the step for me. Coffee table was lovely and the wood colour matched my furniture well”

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Posted 1 month ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 1 month ago

“Very pleased and all staff have been very polite Thankyou Mrs Yates.”

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Posted 1 month ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 1 month ago

“. Bought a desk for my grand daughter was served by Ollie who couldn’t have been more helpful”

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Posted 1 month ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 1 month ago

“Easy and straightforward to order online. Good communication. Delivery guy courteous and carried the item into.our hallway. Well packaged and superfast delivery, less than 24hrs after ordering.”

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Posted 1 month ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 1 month ago

“Excellent”

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Posted 2 months ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 2 months ago

“Competitive price and delivered on time. Staff very helpful. Would recommend.”

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Posted 2 months ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 2 months ago

“The service was very good and on time.they were very friendly and helpful.”

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Posted 2 months ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 2 months ago

“I placed my order of 10 chairs and 2 stools at the end of May and the stools were delivered within a week or so the chairs however took 3 months! At no point did FW contact me to discuss the delay, no mention of long delays on the website, order confirmation or at any other time. I had to contact them to be told and even then expected delivery times were vague. The communication with customers is automated and sparce. When they did send the item for delivery I was given less than 24 hours notice which wasn’t enough to book time off work to be there. I then had to reschedule evening plans to accommodate their haulier. When I unboxed the 10 dining chairs they were a completely different shade of grey to the previously delivered stools? I haven’t bothered contacting FW as I’m sure they will just say different batches, which could have been avoided if they were all sent from the same batch I’m sure. Anyway to ensure I have dining chairs for Christmas I don’t want to risk sending them back . My advice is go somewhere else!”

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Posted 2 months ago

Good morning Melanie I’m sorry to hear that you are unhappy with the service you have received regarding your recent order with us , I have looked into this for you and I can see that we did update you with the delivery delay for part of your order . The sales team offered for you to cancel or reselect to other items which may be available for a faster delivery , once your order arrived into our warehouse on the 6th August we were unable to dispatch it straight away as you instructed us that you would be on holiday from the 3rd - 16th August . The order was dispatched from our warehouse on the 17th August and delivery was made to yourself on the 23rd August . We do understand our customers frustration that orders can sometimes take a little longer than planned , this is due to unforeseen circumstances and customers are kept updated

Posted 2 months ago

“Excellent product, easy to order, great customer service and delivered on time. Would definately use them again.”

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Posted 2 months ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 2 months ago

“Quality product, delivered as promised by a friendly team”

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Posted 2 months ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 2 months ago

“Items arrived undamaged.”

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Posted 2 months ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 2 months ago

“I can't fault Furniture WORLD at all. The first cabinet I ordered was delivered next day and when I opened the carton it was the wrong size. I phoned straight away to let them know and spoke to Jade who told me it was the one I had asked for. My fault not Furniture WORLD's. But Jade said it wasn't a problem I only needed to pay the extra cost of the larger TV cabinet and it would be delivered. I was very impressed not only with Furniture WORLD but also with Jade's calm manner and the professional way she handled my phone call and order. The cabinet arrived a few days later and we are delighted with it, and also V1 Distribution's prompt delivery. Thanks again to all at Furniture WORLD especially Jade.”

Furniture World 5 star review on 27th August 2024

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Posted 2 months ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 2 months ago

“An excellent and efficient firm, a pleasure to do business with.”

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Posted 2 months ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 2 months ago

“Great service. Good communication from Furniture World who were happy to rearrange our delivery date as we were on holiday. Chairs arrived well packaged and in perfect condition.”

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Posted 2 months ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 2 months ago

“Brought two sideboards 1 came very quickly although I had to phone to find out when is it due and the second one took ages to come but I think this was outside of there control although the day I re chose it did not come on that day so I had to rearrange another day”

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Posted 2 months ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 2 months ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Furniture World Reviews