Furniture World Reviews

Name: Furniture World
Rating: 4.67

4.7 Rating 570 Reviews

92 %

of reviewers recommend Furniture World

4.7

Based on 570 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Furniture World:

Furniture World is a furniture store selling a wide variety, ranging from sofas, beds, living & dining furniture and accessories.

Furniture World was established in 1984 with a small bricks and mortar store in Redruth, Cornwall. Today, Furniture World has 6 stores across Cornwall and Devon, and a reputable online presence.

We sell across many channels that include Amazon and E-bay where our online business has had significant success which is based on quality customer service and fast delivery of stock from our warehouse based in Cornwall.
We have grown from marketplaces to now running a dedicated website that still keeps a 5* customer service at the core of our business.

Visit Website

Phone:

01209 211327

Email:

brendan@furnitureworld.co.uk

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Furniture World 5 star review on 22nd October 2024

358

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We have had a king bed delivered and should have been a super king as ordered . Please can you advise as to how we organise collection and delivery of our actual ordered item Thanks Adrian”

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Posted 2 years ago

Hi, please can you email sales@furnitureworld.co.uk and we can investigate this further. Kind Regards, Ethan.

Posted 2 years ago

“Excellent service well packaged. Some of the packaging no eco friendly but saved as would come in use if we moved.”

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Posted 2 years ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your new furniture and the service received! We hope to hear from you again in the future. Kind Regards, Ethan

Posted 2 years ago

“On the day of the delivery - which I had taken time off for - I received a very basic message from their delivery company saying they weren’t coming. When I contacted furniture world about this they just deflected this back to delivery company (who then told me they couldn’t fit my furniture in van as furniture world didn’t provide dimensions as requested). In attempting to raise a complaint, I was continuous passed between Furniture World and their delivery company with no one seeming interested in taking ownership. When I did receive the products some of the boxes were almost open on one side - despite furniture world claiming I signed for them with ‘no issues’ this was not the case. The products were fine but they should have been cared for better. In terms of my final interaction with furniture world it really did come across like their view was that I was an irritation, my complaint was an inconvenience and they just wanted me to go away. They did refund the delivery cost but this isn’t the point, the poor handling of the initial complaint and lack of interest in taking any form of ownership actually made the situation worse. It is a real shame as the dining table and chairs are really lovely but customer service is not good and I am disappointed with the post ordering service I received - they had their money, they no longer cared.”

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Posted 2 years ago

Hi, Thank you for your review , I have read all the email thread between yourself and our online sales team regarding your recent delivery . The notes on your order shows very clear communication between yourself and the sales team from the first email to the last which resolved the issue you raised with an offer of a refund of the delivery charge which you kindly accepted . Kind Regards, Ethan

Posted 2 years ago

“Great communication throughout the purchase, table arrived extremely well packed”

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Posted 2 years ago

“Excellent , quick o time delivery ( have to say furniture excellent as well)”

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Posted 2 years ago

“Excellent service. Bought and delivered within a week. First class.”

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Posted 2 years ago

“Excellent quality and service and value for money”

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Posted 2 years ago

“The service was good in terms of communication and speed of delivery. I didn't expect the items to be delivered in such large unmanageable boxes with what seemed like excessive packaging. I appreciate the care taken to ensure they arrive undamaged however we had industrial size boxes to try to get rid off. I would have paid extra for an unpacking service of you made it available.”

Helpful Report

Posted 2 years ago

Hi, Thank you for your review. We are glad you are happy with the communication and speed of delivery. Our items are packaged to ensure there is no damage to the item itself during delivery. Kind Regards, Ethan

Posted 2 years ago

“The product is excellent and the communication leading up to the delivery extremely thorough.”

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Posted 2 years ago