Furniture World Reviews

Name: Furniture World
Rating: 4.67

4.7 Rating 580 Reviews

92 %

of reviewers recommend Furniture World

4.7

Based on 580 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Furniture World:

Furniture World is a furniture store selling a wide variety, ranging from sofas, beds, living & dining furniture and accessories.

Furniture World was established in 1984 with a small bricks and mortar store in Redruth, Cornwall. Today, Furniture World has 6 stores across Cornwall and Devon, and a reputable online presence.

We sell across many channels that include Amazon and E-bay where our online business has had significant success which is based on quality customer service and fast delivery of stock from our warehouse based in Cornwall.
We have grown from marketplaces to now running a dedicated website that still keeps a 5* customer service at the core of our business.

Visit Website

Phone:

01209 211327

Email:

brendan@furnitureworld.co.uk

Write Your review

Tell us how Furniture World made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Furniture World 5 star review on 23rd November 2024

359

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The two guys that delivered my La-Z boy arrived earlier than the time slot, really helpful, polite & courteous. They did encounter one problem, due to an error somewhere along the line, they were attempting to deliver it to No. 25 Old Wargrave Road! There is no No. 25 ,had I not been looking out for them, they may have scratched their heads & then have to phone me & one guy it appeared to me, didn't speak English & the other guy's English wasn't good. Other than that, I'm happy with the service provided.”

Helpful Report

Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your new item and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 1 year ago

“Excellent customer service, Greek commuoccasion extremely helpful. Delighted with the products”

Helpful Report

Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your new item and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 1 year ago

“Great furniture and received sooner than anticipated. Would definitely recommend. Thank you!”

Helpful Report

Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your new item and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 1 year ago

“The lovely Chest of Drawers made from reclaimed timber arrived on time each time I contacted Furniture World they were friendly and helpful. Good value was one of the reasons I chose Gurniture World. But they were so much more Thank you”

Furniture World 5 star review on 6th July 2023

Helpful Report

Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your new item and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 1 year ago

“Fantastic service and communication. I love my new chest of drawers and will definitely buy from here again!”

Helpful Report

Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your new item and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 1 year ago

“i am slightly disabled and the delivery people were just going to leave it outside. They were persuaded to bring it in but left it in the box and i am still trying to get all the wrapping off three days on, utterly deplorable service.”

Helpful Report

Posted 1 year ago

“Furniture World kept in touch every step of the way with texts and phone calls. Drivers were polite and the chest of drawers was handled with care.”

Helpful Report

Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your new item and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 1 year ago

“I ordered from you in 2020 and one of the side tables I ordered was badly damaged. Rather than complain and have the hassle of sending it back, I fixed it myself so all good. Then this week, out of the blue, you start sending me erroneous order confirmation emails and these silly surveys all over again. I telephoned to query why the erroneous emails and was offered no apology but was just told in a matter of fact way that your systems had been updated???? An odd way to run a business.”

Helpful Report

Posted 1 year ago

“Great service”

Helpful Report

Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your new item and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 1 year ago

“Excellent service from Paul J in the Barnstaple sore. Very helpful and knowledgable”

Helpful Report

Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your new item and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 1 year ago

“Very pleased with the Celtic Mullion mattress which was delivered on time at a great price! Online customer service was helpful with regard to confirming deliver from supplier etc.”

Helpful Report

Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your new item and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 1 year ago

“Best value for money, item arrived earlier than expected & I was kept in contact. Unfortunately the courier that was used was poor.”

Helpful Report

Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your new item and we hope to hear from you again soon. Your comments regarding the courier will be forwarded onto our customer service team. Kind Regards, Ethan.

Posted 1 year ago

“Excellent service especially as I live in the Channel Islands. The Furniture World Team made it really easy for me to buy from such a distance. I will be pleased to use them again.”

Helpful Report

Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your new item and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 1 year ago

“Kept me well informed of the progress of my order and accurate instructions. Couldn't ask for anything more”

Helpful Report

Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your new item and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 1 year ago

“Very quick to respond to my emails and was very helpful. Thank you for your fantastic service. Would definitely use you again.”

Helpful Report

Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your new item and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 1 year ago

“Great product Took a while to come, but worth the wait fits and looks great in the kitchen dining area”

Helpful Report

Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your new item and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 1 year ago

“Ordered matress, the people at furniture world couldnt of been more helpful,pleasure doing buisness with them.”

Helpful Report

Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your new item and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 1 year ago

“I was kept fully informed of my order updates. I found the online ordering process easy.”

Helpful Report

Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your new item and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 1 year ago

“Disappointing and unhelpful customer service response. My wall was damaged by the deliver men and Furniture World have passed the buck to the courier company. I paid £70 delivery for a bed direct to Furniture World so as the retailer, under the Consumer Rights Act 2015, it is their responsibility to rectify this situation, regardless of whether a courier has caused the damage. The Consumer Rights Act 2015 places responsibility with the retailer, Furniture World, as this is who I have a contract with, not a third party, however they are refusing to compensate me and instead telling me I have to go to Panther. For this reason I will not use this company again and will be referring them to trading standards.”

Helpful Report

Posted 1 year ago

“Initially the wrong size blind was sent, but as soon as I emailed and called the issue was rectified immediately. Incorrect blind collected by courier and correct blind delivered in super quick time and looks fantastic. Very happy with the service. Mistakes happen but this was dealt with apologetically and swiftly so would definitely buy from this company again.”

Helpful Report

Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your new item and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 1 year ago

Furniture World is rated 4.7 based on 580 reviews