Furniture World Reviews

Name: Furniture World
Rating: 4.66

4.7 Rating 612 Reviews

92 %

of reviewers recommend Furniture World

4.7

Based on 612 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Furniture World:

Founded in 1984 in Redruth, Cornwall, Furniture World began as a small local store with a passion for quality furniture and exceptional service. Over the years, we’ve grown into a trusted name with six showrooms across Cornwall and Devon and a strong online presence.

We offer a wide selection of furniture, from stylish sofas and comfortable beds to elegant living and dining collections and accessories. Our success online—across marketplaces like Amazon and eBay—has been driven by our commitment to 5-star customer service and fast, reliable delivery from our Cornwall-based warehouse.

Now, with our own dedicated website, we continue to bring our customers the same great service, exceptional value, and beautiful furniture for every home

Visit Website

Phone:

01209 211327

Email:

brendan@furnitureworld.co.uk

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Furniture World 5 star review on 14th April 2025

Alex S

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery was very quick and problem free. Very pleased with my new furniture. Service was very good”

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Posted 4 years ago

Hi Lorraine Thank you for taking the time to give us this amazing review. We are delighted that you are happy with your new furniture. We hope to hear from you again soon. Kind Regards, Ethan.

Posted 4 years ago

“Price was great and delivery very quick. The product was extremely well packed so arrived in good shape. It would have been a 5/5 except that one of the drawer handles was missing and the replacement was lost in the post so it took a few days to get sorted. After sales service very good though so just an oversight and bad luck. Very good supplier.”

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Posted 4 years ago

Hi Andrew, thank you for taking the time to give us this review. We are sorry for the inconvenience with this, I will pass your feedback onto the relevant department. We hope to hear from you again soon. Kind Regards, Ethan.

Posted 4 years ago

“Good quality product, came assembled, which saved a lot of time, even had delivery of 2nd item which said was out of stock and would be on back order, at the same time as the first item, which was 48hrs. Overall, very impressed.”

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Posted 4 years ago

Hi Alison, Thank you for taking the time to give us this great review and also attaching this amazing image of your new TV Unit! We are delighted that you are happy with your new product and we hope to hear from you again in the future. Kind Regards Ethan

Posted 4 years ago

“Quick delivery and informed me when delivery was due.”

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Posted 5 years ago

“Great delivery time ordered Wednesday delivered Friday,only no call to say it was coming.”

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Posted 5 years ago

Hi, Thank you for taking the time to give us this review. We are glad that you are happy with our fast delivery times. I will pass your feedback onto the team. We hope to hear from you again soon. Thanks, Ethan

Posted 5 years ago

“Good product at a good price. Fully matched expectations. Delivery quick and on-time via Parcelforce (who need to come into the 21st century and include a delivery time in their app. Who’s going to wait-in all day?).”

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Posted 5 years ago

Thank you for your review it is appreciated. Apologies for the lack of accuracy with the courier, this is unfortunately out of our control.

Posted 5 years ago

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Furniture World 4 star review on 25th April 2019

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Posted 5 years ago

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Posted 5 years ago

“really like the furniture but the delivery service from dx delivery was very poor. told delivery woukd be thursday 11th April bo delivery then promised would be with me within the hour at 3pm on 12th. By 6pm still no delivery. 2 days wasted. eventually arrived on Monday 15th.”

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Posted 5 years ago

“Lovely corner unit, perfect for maximising space, strongly built”

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Posted 6 years ago

Hi Stephen, We are so glad that you are happy with your corner unit. Thanks, Dave

Posted 6 years ago

“The plus side is constant communication from the company so you are always aware of when the item is going to turn up. The driver was polite and pleasant and the furniture seems of decent quality. My issue is that it is delivered packaged up and I had to sign to say I had received in good condition. Firstly I am getting on a bit and had hoped to have it placed in situ as your advertising hints - 'ready to go' without wrestling with cardboard and tape and secondly I would not have seen any faults before accepting. Maybe give the delivery man a bit more time to deliver properly?”

Furniture World 4 star review on 3rd December 2018

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Posted 6 years ago

Good morning Julie, we are sorry to read that you were disappointed that the item wasn't as 'ready to go' as you had hoped. We will look into our wording on the website, as we described items that are ready to go, as those that do not need assembling and are not flat packed items and therefore once out of the box are 'ready to go' Thank you for the 4-star review and for complimenting us on our communication and we will work with our couriers to allow customers more time to view items before the courier leaves. Many thanks for your review, regards Amanda at Oak City

Posted 6 years ago

Furniture World is rated 4.7 based on 612 reviews