Furniture World Reviews

Name: Furniture World
Rating: 4.66

4.7 Rating 606 Reviews

92 %

of reviewers recommend Furniture World

4.7

Based on 606 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Furniture World:

Furniture World is a furniture store selling a wide variety, ranging from sofas, beds, living & dining furniture and accessories.

Furniture World was established in 1984 with a small bricks and mortar store in Redruth, Cornwall. Today, Furniture World has 6 stores across Cornwall and Devon, and a reputable online presence.

We sell across many channels that include Amazon and E-bay where our online business has had significant success which is based on quality customer service and fast delivery of stock from our warehouse based in Cornwall.
We have grown from marketplaces to now running a dedicated website that still keeps a 5* customer service at the core of our business.

Visit Website

Phone:

01209 211327

Email:

brendan@furnitureworld.co.uk

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Furniture World 5 star review on 23rd January 2025

360

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good recliner at reasonable price. Delivered quickly.”

Helpful Report

Posted 4 months ago

Thank you so much for your positive review! We’re delighted to hear you’re pleased with your recliner and that it arrived quickly. Providing quality furniture at reasonable prices is very important to us, so it’s wonderful to know we met your expectations. If there’s anything more we can do for you, please don’t hesitate to reach out. Enjoy your new recliner! Warm regards, Ethan

Posted 4 months ago

“Love the coffee table, it’s a good weight, wooden legs have quality feel, top looks genuinely like travertine but with being composite not as heavy and non-porous. Only complaint is it was advertised as a nest of tables, but you only get 1. When I re-checked the small print I saw the smaller (nest type) table is an extra £199. I might’ve bought it but too late now with an extra £35 postage not worth it.”

Helpful Report

Posted 4 months ago

Thank you for your feedback! We're delighted to hear you're enjoying the quality and design of your coffee table, especially the natural look of the top and sturdy wooden legs. We understand your disappointment regarding the nested table option. Our goal is to provide clear product information, and we’ll review how we can make this more transparent to avoid confusion. If you ever decide to add the smaller table, please reach out—we’d be happy to assist with any queries. Thank you again for choosing Furniture World! Kind Regards, Ethan

Posted 4 months ago

“Excellent dressing table but you have to be prepared to wait several weeks for delivery from ordering. States “delivery from” on the website so just bare in mind that the wait times maybe a lot longer”

Helpful Report

Posted 4 months ago

Thank you for your feedback and for sharing your experience with our dressing table! We're pleased to hear that you're happy with the quality of the piece, though we apologise for the longer-than-expected delivery time. We understand that waiting can be frustrating, and we’re continually working to improve our delivery times and communication to ensure a smoother experience. Thank you for your patience and for choosing Furniture World—we’re grateful to have you as a customer! Kind Regards, Ethan

Posted 4 months ago

“Competitively priced furniture and easy ordering process. Kept informed of delivery date and delivery was easily managed.”

Helpful Report

Posted 4 months ago

Thank you for your positive feedback! We're thrilled to hear you found our prices competitive and the ordering process smooth. It's great to know that our delivery updates kept you well informed, making the experience hassle-free. We appreciate your review and look forward to serving you again in the future! Kind Regards, Ethan

Posted 4 months ago

“I found the ordering process overly complicated, especially add on’s, like stain guard, being per seat, rather than per item? It got sorted out eventually and paid for separately, but could not be added to the original documentation, after initial order was placed?”

Helpful Report

Posted 4 months ago

Thank you for your feedback. We apologize for any confusion during the ordering process and appreciate your patience as we worked to resolve it. We understand how important it is for add-ons, like stain guard, to be straightforward, and we're currently reviewing our procedures to simplify this for future orders. Thank you for bringing this to our attention; your insights help us improve our service. If there’s anything further we can assist with, please don’t hesitate to reach out. Kind Regards, Ethan

Posted 4 months ago

“Really pleased with Furniture World, the Oak City - Milan Oak Large Coffee Table was delivered in just two days. It was well packed with additional external packaging to stop any damage. The coffee table was perfect for what I wanted and looks reall goodand in addion I got this at a great price. I have purchased twice from Firniture World and I'm sure this won't be my last purchase.”

Helpful Report

Posted 4 months ago

Thank you so much for your fantastic review! We're thrilled to hear that you're pleased with your Oak City - Milan Oak Large Coffee Table and the quick delivery. It's great to know the additional packaging ensured a safe arrival. We're delighted it fits perfectly in your space and that you found it at a great price! We truly appreciate your loyalty as a returning customer and look forward to serving you again in the future. Best regards, Ethan Fox

Posted 4 months ago

“Excellent service from ordering to delivering. Table is fabulous and much cheaper than Housing units. Arrived in good time and was kept well informed on delivery information. Would absolutely buy from them again.”

Helpful Report

Posted 4 months ago

Thank you for your wonderful feedback! 😊 We're so glad to hear that you enjoyed a seamless experience from start to finish and that you're loving your new table. It’s great to know we could offer both quality and value for you. We look forward to welcoming you back for your next purchase! 🙌 Kind Regards Ethan

Posted 4 months ago

“Excellent service from Furniture World - excellent communication from ordering the products to receipt of them so you know excactly where your furniture is and when you will receive it.”

Helpful Report

Posted 5 months ago

Thank you so much for your wonderful feedback! We're thrilled to hear you were happy with our service and communication throughout the process. Keeping our customers informed is a top priority, so it’s great to know you appreciated the updates. We look forward to serving you again in the future! Kind Regards, Ethan

Posted 5 months ago

“Excellent service from help with choice, being kept in contact with deldates etc. Also premium delivery was so professional l Kelan at Redruth was informative and so very helpful. Excellent service from all.”

Helpful Report

Posted 5 months ago

Thank you for your wonderful review! We're delighted to hear you had an excellent experience, from the assistance with your choice to being kept informed about delivery dates. It's great to know that our premium delivery service stood out and that Kelan at our Redruth location provided such helpful and informative service. We’ll be sure to pass along your kind words to him and the team. If you need anything else, don’t hesitate to reach out—we're here to help! Kind Regards, Ethan

Posted 5 months ago

“Extremely satisfied with CornerTV cabinet.It was the colour we wanted.The delivery was as specified and the package was excellent.”

Helpful Report

Posted 5 months ago

Thank you for your fantastic feedback! We're thrilled to hear you're extremely satisfied with your Corner TV cabinet and that the color was just what you were looking for. It's also great to know that the delivery went smoothly and the packaging met your expectations. If you need anything else or have any further questions, we’re always here to help. Enjoy your new cabinet! Kind Regards, Ethan

Posted 5 months ago

“Good value and such prompt delivery. Ordered and delivered within 3 days. Thank you.”

Helpful Report

Posted 5 months ago

Thank you so much for your feedback! We're delighted to hear that you found great value in your purchase and that our delivery exceeded your expectations. We look forward to serving you again in the future! Kind Regards, Ethan

Posted 5 months ago

“Super service, quality product and very comfortable.”

Helpful Report

Posted 5 months ago

Hello, Thank you so much for your kind review! We’re thrilled to hear that you were satisfied with our service and found the product to be of high quality and comfortable. Your feedback is greatly appreciated, and we look forward to serving you again in the future! Kind regards, Ethan.

Posted 5 months ago

“Excellent communication from start to finish, including the delivery guys.”

Helpful Report

Posted 5 months ago

Hello, Thank you so much for your feedback! We’re thrilled to hear that you had a positive experience and that our team, including the delivery staff, provided excellent communication throughout the process. It’s always our goal to make every step seamless for our customers. If you ever need further assistance, feel free to reach out! Kind regards, Ethan.

Posted 5 months ago

“The worst service I have ever seen. I made an order in early September. Then I received an email saying it will arrive on the 25th of September. After that, no updates at all. I was waiting for live chat for 2 hours but no one answered. It keeps showing your are number 2 and waiting time is 23 minutes. awful experience.”

Helpful Report

Posted 5 months ago

Good morning I’m sorry to hear that you are unhappy with the service you have received regarding your recent order with us , we did have some technical issues over the weekend with our online chat, but it does appear that you did manage to speak to someone . I have looked into the email thread for your order , the email confirmation does state an expected delivery date of the 25th September this was not a confirmed delivery date , the sales team would be in contact once we had received a confirmed booking date into our warehouse . We have tried to contact you several times with an update on your order , unfortunately the emails don’t appear to be going through and we are unable to leave a message on the phone number provided . Please contact the sales team at your earliest convenience , so they can update you

Posted 5 months ago

“Surprisingly quick delivery, extremely well packed.”

Helpful Report

Posted 5 months ago

Hello, Thank you for taking the time to share your experience. We're delighted to hear that your delivery was prompt and that the packaging met your expectations. Ensuring your order arrives safely and quickly is always our priority. If there’s anything more we can do for you, please don’t hesitate to reach out! Kind regards, Ethan

Posted 5 months ago

“Your staff in-store (at different times we went to the St Austell and Plymouth branches) are great, really helpful, and your customer service staff also seem to be doing their best. We're also really pleased with the furniture. The problem is with your courier, V1 Distribution. Their online service is appalling and they repeatedly scheduled delivery dates that didn't work for us. We needed the furniture on a specific date, and bought stock items and ordered/paid in full well over a month in advance in order to facilitate this; we also repeatedly made clear that we needed the items delivered on 27-28 September because this was when we were moving house. It took V1 absolutely ages to get the memo, and they were rude and dismissive when my wife phoned to chase them up. When they eventually did schedule delivery for 28 September, the guys who turned up immediately told us that the three-seater sofa we'd ordered wouldn't fit in the house, and we basically had to negotiate with them to at least give it a go (it did fit in, albeit through a downstairs window). Tl;dr you need to either bring your courier/delivery operation fully in-house, or employ actual professionals to do it.”

Helpful Report

Posted 5 months ago

Thank you for your review. Although criticism isn’t nice, we appreciate you sending through your comments. Having feedback whether good or bad ensures that we can ensure our service is customer focussed and efficient. The courier company we use carry our many nationwide deliveries for us on a weekly basis with many happy customers. Very occasionally there are challenges aligning delivery areas with customer requirements, but checking the courier log although you were offered an earlier date which you had the right to refuse, a mutually convenient date was subsequently booked for a few days later. The courier company have to do a risk assessment to ensure the furniture is not damaged on delivery which is why the access issue was raised. It was kind of them to deliver it through your window.

Posted 5 months ago

“Took 3.5 months to deliver a trunk that was supposed to be delivered in 2 weeks. When it eventually arrived they had sent a TV stand instead, wh8ch is still cluttering up my home whilst awaiting collection.”

Helpful Report

Posted 5 months ago

Good afternoon Mr Lewis Firstly , I would like to apologise for the incorrect item being sent to you , this was a picking error at our supplier . Once you had notified us that the wrong item had been sent , the team arranged for the correct item to be sent to you along with packaging for the incorrect item . We asked if you could contact us once the incorrect item was ready for collection , which you did so yesterday and a courier has been arrange to collect the incorrect item today for you . Please do let the team know if you need any further assistance in the matter .

Posted 5 months ago

“Good device chairs were delivered quickly”

Helpful Report

Posted 5 months ago

Thank you for your review! We're glad to hear that the delivery was quick and that you're happy with the service. Enjoy your new chairs, and feel free to reach out if you need any assistance! 😊 Kind Regards Ethan

Posted 5 months ago

“The derive was speedy and responsive”

Helpful Report

Posted 5 months ago

Hello, Thank you for your feedback! We’re glad to hear that our delivery was speedy and met your expectations. If there’s anything else we can assist you with, feel free to reach out! Kind regards, Ethan.

Posted 5 months ago

“Customer service assistant was very short when asking a simple question over email. I would appreciate better customer service, especially when you're buying a high value item.”

Helpful Report

Posted 5 months ago

Good morning Mrs Stocker I’m sorry to hear that you are unhappy with the response you received from our Online Team . I have read all correspondence between the team and yourself , and I can see that they have replied to all your questions in a professional manner . They replied to each of your emails promptly , and kept you updated on the progress of your order . If you do have any further issues , please do not hesitate to contact the Online Sales Team

Posted 5 months ago

Furniture World is rated 4.7 based on 606 reviews