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Furniture World Reviews

4.7 Rating 582 Reviews
92 %
of reviewers recommend Furniture World
Company Reviews Product Reviews
1,482
 Metrics Info
4.7
Based on 582 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
Greater than 92%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Read Furniture World Reviews

About Furniture World:

Furniture World is a furniture store selling a wide variety, ranging from sofas, beds, living & dining furniture and accessories.

Furniture World was established in 1984 with a small bricks and mortar store in Redruth, Cornwall. Today, Furniture World has 6 stores across Cornwall and Devon, and a reputable online presence.

We sell across many channels that include Amazon and E-bay where our online business has had significant success which is based on quality customer service and fast delivery of stock from our warehouse based in Cornwall.
We have grown from marketplaces to now running a dedicated website that still keeps a 5* customer service at the core of our business.

Visit Website

Phone:

01209 211327

Email:

brendan@furnitureworld.co.uk

Write Your review

Anonymous
Anonymous  // 01/01/2019
Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Maureen P
Unverified Reviewer
“. Bought a desk for my grand daughter was served by Ollie who couldn’t have been more helpful”
Helpful Report
Posted 3 months ago
Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan.
Posted 3 months ago
Mrs Kay B
Verified Buyer
“Easy and straightforward to order online. Good communication. Delivery guy courteous and carried the item into.our hallway. Well packaged and superfast delivery, less than 24hrs after ordering.”
Helpful Report
Posted 4 months ago
Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan.
Posted 3 months ago
Anonymous
Verified Buyer
“Excellent”
Helpful Report
Posted 4 months ago
Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan.
Posted 4 months ago
Anonymous
Verified Buyer
“Competitive price and delivered on time. Staff very helpful. Would recommend.”
Helpful Report
Posted 4 months ago
Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan.
Posted 4 months ago
Mrs Roshani G
Verified Buyer
“The service was very good and on time.they were very friendly and helpful.”
Helpful Report
Posted 4 months ago
Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan.
Posted 4 months ago
Melanie S
Verified Buyer
“I placed my order of 10 chairs and 2 stools at the end of May and the stools were delivered within a week or so the chairs however took 3 months! At no point did FW contact me to discuss the delay, no mention of long delays on the website, order confirmation or at any other time. I had to contact them to be told and even then expected delivery times were vague. The communication with customers is automated and sparce. When they did send the item for delivery I was given less than 24 hours notice which wasn’t enough to book time off work to be there. I then had to reschedule evening plans to accommodate their haulier. When I unboxed the 10 dining chairs they were a completely different shade of grey to the previously delivered stools? I haven’t bothered contacting FW as I’m sure they will just say different batches, which could have been avoided if they were all sent from the same batch I’m sure. Anyway to ensure I have dining chairs for Christmas I don’t want to risk sending them back . My advice is go somewhere else!”
Helpful Report
Posted 4 months ago
Good morning Melanie I’m sorry to hear that you are unhappy with the service you have received regarding your recent order with us , I have looked into this for you and I can see that we did update you with the delivery delay for part of your order . The sales team offered for you to cancel or reselect to other items which may be available for a faster delivery , once your order arrived into our warehouse on the 6th August we were unable to dispatch it straight away as you instructed us that you would be on holiday from the 3rd - 16th August . The order was dispatched from our warehouse on the 17th August and delivery was made to yourself on the 23rd August . We do understand our customers frustration that orders can sometimes take a little longer than planned , this is due to unforeseen circumstances and customers are kept updated
Posted 4 months ago
Anonymous
Verified Buyer
“Excellent product, easy to order, great customer service and delivered on time. Would definately use them again.”
Helpful Report
Posted 4 months ago
Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan.
Posted 4 months ago
Mr Paul B
Verified Buyer
“Quality product, delivered as promised by a friendly team”
Helpful Report
Posted 4 months ago
Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan.
Posted 4 months ago
Anonymous
Verified Buyer
“Items arrived undamaged.”
Helpful Report
Posted 4 months ago
Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan.
Posted 4 months ago
Mrs Anne M
Verified Buyer
“I can't fault Furniture WORLD at all. The first cabinet I ordered was delivered next day and when I opened the carton it was the wrong size. I phoned straight away to let them know and spoke to Jade who told me it was the one I had asked for. My fault not Furniture WORLD's. But Jade said it wasn't a problem I only needed to pay the extra cost of the larger TV cabinet and it would be delivered. I was very impressed not only with Furniture WORLD but also with Jade's calm manner and the professional way she handled my phone call and order. The cabinet arrived a few days later and we are delighted with it, and also V1 Distribution's prompt delivery. Thanks again to all at Furniture WORLD especially Jade.”
Furniture World 5 star review on 27th August 2024
Helpful Report
Posted 4 months ago
Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan.
Posted 4 months ago
Mr Peter J
Verified Buyer
“An excellent and efficient firm, a pleasure to do business with.”
Helpful Report
Posted 4 months ago
Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan.
Posted 4 months ago
Mrs Debbie R
Verified Buyer
“Great service. Good communication from Furniture World who were happy to rearrange our delivery date as we were on holiday. Chairs arrived well packaged and in perfect condition.”
Helpful Report
Posted 4 months ago
Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan.
Posted 4 months ago
Mr Steve V
Verified Buyer
“Brought two sideboards 1 came very quickly although I had to phone to find out when is it due and the second one took ages to come but I think this was outside of there control although the day I re chose it did not come on that day so I had to rearrange another day”
Helpful Report
Posted 5 months ago
Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan.
Posted 4 months ago
Ruth P
Verified Buyer
“Absolutely thrilled with product.Unbelievably well packed an delivered on time.”
Helpful Report
Posted 5 months ago
Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan.
Posted 5 months ago
Mrs Anna B
Verified Buyer
“Great service, always replied to my emails. They kept me informed along the way.”
Helpful Report
Posted 5 months ago
Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan.
Posted 5 months ago
Richard A
Verified Buyer
“This would have cost over £400 from the local furniture world shop, but we got it at half that price through clearance on line”
Helpful Report
Posted 5 months ago
Mr Lewis S
Verified Buyer
“Good comms and delivery”
Helpful Report
Posted 5 months ago
Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan.
Posted 5 months ago
Julie K
Verified Buyer
“The communication was excellent after placing the order”
Helpful Report
Posted 5 months ago
Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan.
Posted 5 months ago
Mrs Melanie N
Verified Buyer
“I purchased a dining table from the company and was kept up to date with timescales for delivery. Excellent customer service.”
Helpful Report
Posted 5 months ago
Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan.
Posted 5 months ago
Jean W
Verified Buyer
“I had to wait quite a few weeks longer than expected for the delivery of my sideboard ,but it was worth it .The delivery men were very efficient ,and my sideboard is great ,good quality ,and looks lovely in my living room .”
Helpful Report
Posted 5 months ago
Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan.
Posted 5 months ago
Furniture World is rated 4.7 based on 582 reviews
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