Furniture World Reviews

Name: Furniture World
Rating: 4.67

4.7 Rating 570 Reviews

92 %

of reviewers recommend Furniture World

4.7

Based on 570 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Furniture World:

Furniture World is a furniture store selling a wide variety, ranging from sofas, beds, living & dining furniture and accessories.

Furniture World was established in 1984 with a small bricks and mortar store in Redruth, Cornwall. Today, Furniture World has 6 stores across Cornwall and Devon, and a reputable online presence.

We sell across many channels that include Amazon and E-bay where our online business has had significant success which is based on quality customer service and fast delivery of stock from our warehouse based in Cornwall.
We have grown from marketplaces to now running a dedicated website that still keeps a 5* customer service at the core of our business.

Visit Website

Phone:

01209 211327

Email:

brendan@furnitureworld.co.uk

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Furniture World 5 star review on 22nd October 2024

358

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great customer service from Charlotte after an initial mix up with delivery (curriers fault). Charlotte communicated well and dispatched a replacement item immediately.”

Helpful Report

Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 1 year ago

“Saw the orla keily sofas at another retailer but found I saved about £500 by going thru Furniture world. Ordered swatches, placed order on line. Verification and communication was fantastic all way thru. Sofas arrived today and even more pleased with them. Stunning colour ( blue velvet), really comfy. Could not praise enough the whole process.”

Helpful Report

Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 1 year ago

“Good comms - kept updated re. Delivery date etc.”

Helpful Report

Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 1 year ago

“Great service. We are very happy with our new bedroom furniture.”

Helpful Report

Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 1 year ago

“Excellent service from Furniture World. Coffee table was delivered to Scotland. Kept informed of delivery schedule. Arrived on time. Really please with table which is good quality and customer service. Thankyou.”

Helpful Report

Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 1 year ago

“Competitive pricing, good communication, great delivery service”

Helpful Report

Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 1 year ago

“Great customer service and gorgeous sofa! Thank you very much”

Helpful Report

Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 1 year ago

“The bed arrived broken, so booked a replacement. Furniture World's Courier would only take the main part of the item. Over a month later Furniture World tried to bill us for the part their courier had refused to take that we had had cluttering and blocking our shed for months. I will not use this company again.”

Helpful Report

Posted 1 year ago

Good morning , The online sales team has tried to contact you on numerus occasions by phone and email with no response regarding collection of a faulty part . If you have the faulty part item ready for collection please so contact the sales team on sales@furnitureworld.co.uk .

Posted 1 year ago

“The showroom guy new his stuff and was not pushy, I then ordered on line, the delivery was confirmed over the phone and the guys who delivered were helpful. All.in all a very good retail experience”

Helpful Report

Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 1 year ago

“Very good service. We were kept very well informed about our order, and delivery.”

Helpful Report

Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 1 year ago

“Excellent”

Helpful Report

Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 1 year ago

“Great service & price, delivered within the week with good comunication.”

Helpful Report

Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 1 year ago

“Excellent service with regular and prompt communication.”

Helpful Report

Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 1 year ago

“Furniture World service was great, had a problem with the product when received and was taken care off very quickly with the issue solved, Excellent customer service.”

Helpful Report

Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 1 year ago

“This is my second order, and on both occasions, communication and delivery have been faultless.”

Helpful Report

Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 1 year ago

“Item arrived in good time and well packaged”

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Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 1 year ago

“first class item delivered within two days would highly recomemmend”

Helpful Report

Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 1 year ago

“We ordered the sofa at the beginning of September so we had plenty of time to get it for Xmas after speaking with them to make sure that the order would get to us in good time for Xmas When there was no sign of it in November I made a phone call to them and was told we would not receive the sofa until after Xmas and she said there is nothing we could do about it because we had paid in full. I had no phone calls from them to confirm a delivery date it just turned up and was dumped in my lounge by two guys who could not speak English and had dirty shoes. on that left dirty marks on the carpet. I had to unpack it and put it together myself I would never use this company again as the service they gave us was poor Saying that the sofa is great quality and looks great but that bit is nothing to do with them as they do not make or pack the item poor service and the lack of communication let this company down and the delivery company is very very poor”

Helpful Report

Posted 1 year ago

Hi, I have spoken to the customer service team and they have kept you informed throughout the order regarding your delivery via email. Regarding the unpacking and assembly, the couriers only drop to the room of choice which is stated in the terms and conditions. Kind Regards

Posted 1 year ago

“Backrest is missing from one sofa, stitching has been done over 1 zip making it impossible to zip up, cutting the stitching will make the whole sofa seat open up. Called, and promised a callback but still waiting for said call back.”

Helpful Report

Posted 1 year ago

Hi, The customer service team have contacted you on Friday and are awaiting a response. Kind Regards

Posted 1 year ago

“Despite slight delivery delay which was expected anyway due to the Christmas period, the whole process was smooth. The quality of the dinning table and leather chairs is absolutely excellent.”

Furniture World 5 star review on 6th January 2023

Helpful Report

Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 1 year ago

Furniture World is rated 4.7 based on 570 reviews