Furniture World Reviews

Name: Furniture World
Rating: 4.67

4.7 Rating 580 Reviews

92 %

of reviewers recommend Furniture World

4.7

Based on 580 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Furniture World:

Furniture World is a furniture store selling a wide variety, ranging from sofas, beds, living & dining furniture and accessories.

Furniture World was established in 1984 with a small bricks and mortar store in Redruth, Cornwall. Today, Furniture World has 6 stores across Cornwall and Devon, and a reputable online presence.

We sell across many channels that include Amazon and E-bay where our online business has had significant success which is based on quality customer service and fast delivery of stock from our warehouse based in Cornwall.
We have grown from marketplaces to now running a dedicated website that still keeps a 5* customer service at the core of our business.

Visit Website

Phone:

01209 211327

Email:

brendan@furnitureworld.co.uk

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Furniture World 5 star review on 23rd November 2024

359

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service & price, delivered within the week with good comunication.”

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Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 1 year ago

“Excellent service with regular and prompt communication.”

Helpful Report

Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 1 year ago

“Furniture World service was great, had a problem with the product when received and was taken care off very quickly with the issue solved, Excellent customer service.”

Helpful Report

Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 1 year ago

“This is my second order, and on both occasions, communication and delivery have been faultless.”

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Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 1 year ago

“Item arrived in good time and well packaged”

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Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 1 year ago

“first class item delivered within two days would highly recomemmend”

Helpful Report

Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 1 year ago

“We ordered the sofa at the beginning of September so we had plenty of time to get it for Xmas after speaking with them to make sure that the order would get to us in good time for Xmas When there was no sign of it in November I made a phone call to them and was told we would not receive the sofa until after Xmas and she said there is nothing we could do about it because we had paid in full. I had no phone calls from them to confirm a delivery date it just turned up and was dumped in my lounge by two guys who could not speak English and had dirty shoes. on that left dirty marks on the carpet. I had to unpack it and put it together myself I would never use this company again as the service they gave us was poor Saying that the sofa is great quality and looks great but that bit is nothing to do with them as they do not make or pack the item poor service and the lack of communication let this company down and the delivery company is very very poor”

Helpful Report

Posted 1 year ago

Hi, I have spoken to the customer service team and they have kept you informed throughout the order regarding your delivery via email. Regarding the unpacking and assembly, the couriers only drop to the room of choice which is stated in the terms and conditions. Kind Regards

Posted 1 year ago

“Backrest is missing from one sofa, stitching has been done over 1 zip making it impossible to zip up, cutting the stitching will make the whole sofa seat open up. Called, and promised a callback but still waiting for said call back.”

Helpful Report

Posted 2 years ago

Hi, The customer service team have contacted you on Friday and are awaiting a response. Kind Regards

Posted 2 years ago

“Despite slight delivery delay which was expected anyway due to the Christmas period, the whole process was smooth. The quality of the dinning table and leather chairs is absolutely excellent.”

Furniture World 5 star review on 6th January 2023

Helpful Report

Posted 2 years ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 2 years ago

“We’ve expected a rustic wooden dining table and we got a painted one. In addition it came with a little defect.”

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Posted 2 years ago

“The customer service team are brilliant and very friendly.”

Helpful Report

Posted 2 years ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 2 years ago

“After looking all around for matching bedside tables for our bedroom suit we found them on Furniture World. Very easy to order and the communication was top notch. Delivery was within their predicted time frame and delivery was well communicated. Excellent service.”

Helpful Report

Posted 2 years ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 2 years ago

“I am delighted with trio-side tables and appreciated the care with the meticulous packaging and the helpful courier who lifted it into the porch. The tables are beautifully made and well designed as well as useful. YES, 100%”

Helpful Report

Posted 2 years ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 2 years ago

“Told in-store that you could order an item for us to view before we bought. Waited two weeks and heard nothing. Called back and was told it would arrive soon. Finally it arrived but it was the wrong item. Was then told that we couldn't order an item to store and we'd be better off ordering online. So once ordered online, I needed to change the delivery phone number. Emailed the request through and received a reply it was done but still the courier used the old number and i almost missed deliver. Finally, when i unboxed the item the back corner is damaged but honestly i can not be bothered to try and sort a replacement considering the service I received so far. Would not recommend Furniture World to anyone!”

Helpful Report

Posted 2 years ago

Hi, I have forwarded your review to our customer service team, who will contact you today. Kind Regards

Posted 2 years ago

Hi, We have spoken to the courier and from the images provided the access was very tight and if the drivers feel they may damage an item or property then they can refuse to take the product into the property. Kind Regards

Posted 2 years ago

“My delivery was left on my driveway Anyone could of took it”

Helpful Report

Posted 2 years ago

Hi, Thank you for taking to time to give us this review. I will forward your review to our customer service team and they will be in contact with you today. Kind Regards

Posted 2 years ago

We are sorry this occurred and will take this up with our courier. Kind Regards

Posted 2 years ago

“Awful delivery service. Delivery team refused to take up to bedroom, had a hard enough time convincing them to even bring it in the house after they had dragged it across the lawn. They said it wouldn’t fit upstairs (it did after me and my girlfriend took it up) - would 100% not use again and will not recommend.”

Helpful Report

Posted 2 years ago

Hi, Thank you for taking to time to give us this review. I will forward your review to our customer service team and they will be in contact with you today. Kind Regards

Posted 2 years ago

“Great prices, website easy to navigate, good communication throughout the time from placing order to delivery”

Helpful Report

Posted 2 years ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 2 years ago

“Wonderful speedy service. Well protected from damage in transit. I have never received a furniture item so quick! A lovely small sideboard, very well made. Very happy customer. Will not hesitate making further purchases from you.”

Helpful Report

Posted 2 years ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 2 years ago

“I was delighted with my purchase and even more the first rate service . People who actually pick up the phone after a few rings, are friendly,and deal with your enquiries . A revelation !”

Helpful Report

Posted 2 years ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 2 years ago

“Well-informed, prompt and accurate”

Furniture World 5 star review on 5th December 2022

Helpful Report

Posted 2 years ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 2 years ago

Furniture World is rated 4.7 based on 580 reviews