Furniture World Reviews

Name: Furniture World
Rating: 4.66

4.7 Rating 593 Reviews

92 %

of reviewers recommend Furniture World

4.7

Based on 593 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Furniture World:

Furniture World is a furniture store selling a wide variety, ranging from sofas, beds, living & dining furniture and accessories.

Furniture World was established in 1984 with a small bricks and mortar store in Redruth, Cornwall. Today, Furniture World has 6 stores across Cornwall and Devon, and a reputable online presence.

We sell across many channels that include Amazon and E-bay where our online business has had significant success which is based on quality customer service and fast delivery of stock from our warehouse based in Cornwall.
We have grown from marketplaces to now running a dedicated website that still keeps a 5* customer service at the core of our business.

Visit Website

Phone:

01209 211327

Email:

brendan@furnitureworld.co.uk

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Furniture World 5 star review on 23rd January 2025

360

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with the service and the sofas I ordered arrived in a timely manner.”

Furniture World 5 star review on 11th February 2022

Helpful Report

Posted 3 years ago

Hi, thank you for taking the time to give us this review and attaching this image! We are delighted that you are happy with your new furniture and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 3 years ago

“Prompt delivery. Very well packaged, to avoid any damade in transit.”

Helpful Report

Posted 1 day ago

Thank you for your feedback! We're delighted to hear that your order arrived promptly and well-packaged. Ensuring your items reach you in perfect condition is our priority. If you ever need anything else, we’re always happy to help!

Posted 1 day ago

“Delivery date was changed without our knowledge but was corrected when we questioned it. Actual receipt of the goods was terrible. Sofas were dropped (we saw this happen) and then we were lied to about how the packaging became so filthy. Not a pleasant experience. No respect for our home.”

Helpful Report

Posted 5 days ago

I am sorry to hear that you are not happy with the delivery service you have received . Having found your order and the couriers notes for your delivery , the change of delivery date was sent by mistake. Once you had contacted the courier , it was corrected and changed to the original delivery date as requested . I have also checked the images the drivers uploaded to their portal once your delivery had taken place , I can see from the images provided that the drivers carried your order up a drive away as they were unable to park the delivery vehicle next to your property due to building work being carried out . The courier will always try their best to make sure that all packaging is kept clean upon delivery, we do however recommend that customers to lay protective coverings on all floors to prevent mud and dirty being transferred from the outside when delivering .

Posted 5 days ago

“Easy to rearrange delivery as first only gave 24 hrs notice and I couldn't manage this. Delivery by 2 people. They were careful with the 2 packages and put them in the kitchen for me. Both packages undamaged.”

Helpful Report

Posted 5 days ago

“Ordered a bed , spoke to company first and felt reassured as it was an expensive purchase .delivery was prompt and arrived when they said it would ( two very helpful guys) .”

Helpful Report

Posted 6 days ago

“From start to finish I was impressed. Coffee table ordered on Sunday evening , it was delivered Tuesday lunchtime. It was amazingly well wrapped; like an egyptian mummy inside a really strong box. And the table is exactly as described and is lovely.”

Helpful Report

Posted 1 week ago

Thank you for your fantastic review! We're delighted to hear you were impressed with the entire experience—from the speedy delivery to the secure packaging (love the Egyptian mummy comparison!). It's great to know the coffee table is exactly as described and that you're happy with it. We truly appreciate your support!

Posted 1 week ago

“I ordered a Nebraska tv unit to go with other Nebraska furniture I had previously purchased from FW, but it doesnt match. It's supposed to be white but it's definitely cream. Also, delivery was estimated to be 12weeks but turned out to be almost twice that...at 20 weeks.”

Helpful Report

Posted 1 week ago

“Ordered on line, forgot to add unpackaging to order so rang them and they were very helpful and updated the order. Kept updated at all times from ordering to delivery, as product was made to order”

Helpful Report

Posted 1 week ago

Thank you for sharing your experience! We're so pleased to hear that our team was helpful in updating your order and that you were kept informed throughout the process. It's fantastic to know everything went smoothly, and we appreciate your support. Enjoy your new furniture!

Posted 1 week ago

“We were well informed and were able to easily rearrange delivery date as necessary.”

Helpful Report

Posted 1 week ago

Thank you for your review! We're glad to hear that you felt well informed and were able to easily adjust the delivery date to suit your needs. We aim to make the process as smooth and convenient as possible, and we're happy that we could do that for you!

Posted 1 week ago

“Excellent easy service”

Helpful Report

Posted 2 weeks ago

Thank you for your fantastic review! We're pleased to hear that you found our service easy and efficient. Providing a smooth and stress-free experience is always our goal. We truly appreciate your support and look forward to assisting you again.

Posted 1 week ago

“Terrific staff very helpful.”

Helpful Report

Posted 2 weeks ago

Thank you for your wonderful feedback! We're delighted to hear that our staff provided you with such helpful service. At Furniture World, we take pride in delivering excellent customer care. Your support means a lot to us, and we look forward to assisting you again in the future.

Posted 1 week ago

“After an unsuccessful attempt to resolve some extra charges, my account was suspended, causing me to lose access to around $132,500 (my initial deposit). Luckily, a friend recommended (Benito Gabriel ), and their team managed to recover not only my original investment but also the profits and bonuses I had earned, preventing a potentially devastating financial loss. 𝐄𝐦𝐚𝐢𝐥 —𝐁𝐞𝐧𝐢𝐭𝐨𝐠𝐚𝐛𝐫𝐢𝐞𝐥𝟒𝟒𝟗@𝐠𝐦𝐚𝐢𝐥.𝐜𝐨𝐦 𝐖𝐡𝐚𝐭𝐬𝐀𝐩𝐩 —- +𝟏 (𝟓𝟎𝟓) 𝟒𝟎𝟐-𝟎𝟕𝟏𝟒”

Helpful Report

Posted 3 weeks ago

This review appears to be spam. No content in this review has any relevance to Furniture World.

Posted 1 week ago

“Didn't keep us informed of ETA had to constantly follow up they said they will call back had to follow up all the time . Still waiting for an ETA.”

Helpful Report

Posted 3 weeks ago

Thank you for your review. We believe there may be a mix-up, as we are based in Cornwall, UK, and do not operate in New Zealand. If you need assistance locating the correct company, we'd be happy to help point you in the right direction.

Posted 1 week ago

“Did not keep us informed of order status, then used a courier who were next to useless. Appreciate that this is not your business per se, however we are your customer and it is your responsibility to ensure goods are delivered in a timely fashion. We should not have to be continually chasing. Also was VERY disappointed that the sofas were just unceremoniously dropped off in massive boxes and we were left to deal with them. If you were on your own there is absolutely no way on earth you would be able to get them out of the boxes. Very very poor service.”

Helpful Report

Posted 3 weeks ago

“First class service. from placing the order I was kept uptodate on delivery etc. The unit arrived very well packaged and ahead of the given date I was given when I placed the order, the unit itself superb. very happy. would reccomend”

Helpful Report

Posted 4 weeks ago

Thank you for your fantastic review! We're delighted to hear that you were kept well-informed throughout the process and that your order arrived ahead of schedule and in perfect condition. It's wonderful to know you’re happy with your new unit. Your recommendation means so much to us—thank you again for your support! 😊

Posted 4 weeks ago

“Really nice chest of drawers! Well packed - love it !”

Helpful Report

Posted 1 month ago

Thank you for your lovely review! We're thrilled to hear you’re happy with your new chest of drawers and that it arrived well packed. We hope you continue to enjoy it, and if you need anything else, we’re here to help!

Posted 4 weeks ago

“thank you kevin for all your help with our purchase, you made it very easy for us and explained everything to us, you are a credit to the plymouth branch. martin and sue.”

Helpful Report

Posted 1 month ago

Thank you, Martin and Sue, for your kind words! We're thrilled to hear that Kevin made your purchase experience easy and provided clear explanations. He truly is a credit to our Plymouth branch. We'll be sure to pass on your thanks to him, and we appreciate your support!

Posted 1 week ago

“I was served by Ben at your Plymouth store… I just wanted to say he was great and really helpful… makes me think I will use the store again”

Helpful Report

Posted 2 months ago

Thank you for your kind feedback! We're so pleased to hear that Ben provided great service and was really helpful. We truly appreciate your support and look forward to welcoming you back to the store in the future!

Posted 1 week ago

“Ollie at the Truro store was brilliant when we were choosing a new bed, he was really helpful. We are delighted with the new Tempur mattress which he suggested, Delivery was quick and efficient. I would definitely recommend Truro branch.”

Helpful Report

Posted 2 months ago

Thank you for your lovely review! We're so glad to hear that Ollie at our Truro store provided such helpful service while you were choosing your new bed. It's wonderful to know you're delighted with the Tempur mattress he recommended and that the delivery was quick and efficient. We truly appreciate your recommendation and look forward to welcoming you back in the future! Enjoy your new mattress!

Posted 2 months ago

“Looking forward to the delivery of our electric ottoman bed base and visprung mattress from the Plymouth store. Many thanks to Kevin for his patience and support in making our choice.”

Helpful Report

Posted 2 months ago

Thank you for your kind words and for choosing Furniture World for your new bed and mattress! We're delighted to hear about your positive experience at our Plymouth store and Kevin's excellent support in helping you find the perfect fit. Your appreciation means a lot to us. We hope you enjoy your Vispring mattress and electric ottoman bed base, and we’re confident they’ll provide you with years of comfort and quality. If there’s anything else we can assist you with, don’t hesitate to let us know! Kind Regards, Ethan

Posted 2 months ago

“Excellent service. Quick dispatch and efficient delivery.”

Helpful Report

Posted 2 months ago

Thank you for your kind review! 😊 We're so pleased to hear you were happy with our service, quick dispatch, and efficient delivery. We truly appreciate your support and hope to assist you again soon! Best regards, The Furniture World Team

Posted 2 months ago

Furniture World is rated 4.7 based on 593 reviews