Furniture World Reviews

Name: Furniture World
Rating: 4.67

4.7 Rating 570 Reviews

92 %

of reviewers recommend Furniture World

4.7

Based on 570 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Furniture World:

Furniture World is a furniture store selling a wide variety, ranging from sofas, beds, living & dining furniture and accessories.

Furniture World was established in 1984 with a small bricks and mortar store in Redruth, Cornwall. Today, Furniture World has 6 stores across Cornwall and Devon, and a reputable online presence.

We sell across many channels that include Amazon and E-bay where our online business has had significant success which is based on quality customer service and fast delivery of stock from our warehouse based in Cornwall.
We have grown from marketplaces to now running a dedicated website that still keeps a 5* customer service at the core of our business.

Visit Website

Phone:

01209 211327

Email:

brendan@furnitureworld.co.uk

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Furniture World 5 star review on 22nd October 2024

358

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with the service and the sofas I ordered arrived in a timely manner.”

Furniture World 5 star review on 11th February 2022

Helpful Report

Posted 2 years ago

Hi, thank you for taking the time to give us this review and attaching this image! We are delighted that you are happy with your new furniture and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 2 years ago

“Ordered a chest of drawers mid-August. Arrival was delayed for 2 months, and when the item eventually arrived, the marble top of the chest was broken in half. Had significant trouble seeking recollection and a refund, and had to effect a chargeback on my credit card to recover the cost. Awful experience, shoddy customer service and not recommended.”

Helpful Report

Posted 1 day ago

You are no doubt aware we are legally obliged to sort out any issues you experienced with your purchase under the distance selling laws. You took delivery of your chest of drawers on 7th November. Because we wouldn’t give you an immediate refund for the damage without having the goods returned or in the possession of our courier you raised a chargeback on 8th November. We did not dispute that you were due a refund, but we reserve the right to have the goods back in our possession in order to fulfil this. We advised you not to raise a chargeback as this would delay your refund whilst the card company investigate. I understand you have been chasing our online team for the refund today, but unfortunately we are unable to refund whilst the chargeback process is in place. Our understanding is that the chargeback dispute will resolve on 1st December.

Posted 1 day ago

“Very helpful members of staff were able to help me resolve my issue 👍 Delivery was as expected delivery staff very polite”

Helpful Report

Posted 1 week ago

Thank you for sharing your experience! We’re pleased to hear our team was helpful in resolving your issue and that your delivery went smoothly. It’s great to know our delivery staff made a positive impression as well. We appreciate your feedback and look forward to assisting you again! 👍

Posted 1 week ago

“I found the price to be very good and both the pre and post sales service to be excellent. My chairs arrived within the expected timeframe, and even though one chair had a bit of damage (not related to Furniture World) as everything was factory sealed, they contacted the manufacturer and I had a replacement part the very next day. Overall an excellent experience and I would have no hesitation in using again.”

Helpful Report

Posted 1 week ago

Thank you so much for your wonderful feedback! We're delighted to hear that you found our pricing competitive and that both our pre- and post-sales service met your expectations. We're also glad we could resolve the issue with your chair swiftly by working with the manufacturer to get a replacement part to you right away. Providing a seamless and positive experience for our customers is our top priority, and it’s rewarding to know you’d choose Furniture World again. We look forward to serving you in the future! Kind Regards, Ethan

Posted 1 week ago

“Excellent customer service ,furniture and delivery”

Helpful Report

Posted 1 week ago

Thank you for your feedback! We're thrilled to hear you were pleased with our customer service, furniture quality, and delivery experience. Our team works hard to ensure a seamless process from start to finish, so it’s wonderful to know we met your expectations. We hope you enjoy your new furniture, and we look forward to serving you again Kind Regards, Ethan

Posted 1 week ago

“We have been delighted with the friendly and helpful service and support we have received from Kevin and colleagues in the Plymouth store. Kevin was very helpful each time we were looking for furniture for our house move and made the experience very positive and easy for us which we have very much appreciated.”

Helpful Report

Posted 2 weeks ago

Thank you so much for taking the time to share your experience! We’re thrilled to hear that Kevin and the team at our Plymouth store provided you with the friendly and helpful service that made your house move easier. It's always our goal to create a positive shopping experience, and we're delighted to know that Kevin’s assistance was appreciated each step of the way. If you need anything else for your new home, please don’t hesitate to reach out. Wishing you all the best in your new space! Kind Regards, Ethan

Posted 2 weeks ago

“Good recliner at reasonable price. Delivered quickly.”

Helpful Report

Posted 2 weeks ago

Thank you so much for your positive review! We’re delighted to hear you’re pleased with your recliner and that it arrived quickly. Providing quality furniture at reasonable prices is very important to us, so it’s wonderful to know we met your expectations. If there’s anything more we can do for you, please don’t hesitate to reach out. Enjoy your new recliner! Warm regards, Ethan

Posted 2 weeks ago

“Love the coffee table, it’s a good weight, wooden legs have quality feel, top looks genuinely like travertine but with being composite not as heavy and non-porous. Only complaint is it was advertised as a nest of tables, but you only get 1. When I re-checked the small print I saw the smaller (nest type) table is an extra £199. I might’ve bought it but too late now with an extra £35 postage not worth it.”

Helpful Report

Posted 2 weeks ago

Thank you for your feedback! We're delighted to hear you're enjoying the quality and design of your coffee table, especially the natural look of the top and sturdy wooden legs. We understand your disappointment regarding the nested table option. Our goal is to provide clear product information, and we’ll review how we can make this more transparent to avoid confusion. If you ever decide to add the smaller table, please reach out—we’d be happy to assist with any queries. Thank you again for choosing Furniture World! Kind Regards, Ethan

Posted 2 weeks ago

“Excellent dressing table but you have to be prepared to wait several weeks for delivery from ordering. States “delivery from” on the website so just bare in mind that the wait times maybe a lot longer”

Helpful Report

Posted 2 weeks ago

Thank you for your feedback and for sharing your experience with our dressing table! We're pleased to hear that you're happy with the quality of the piece, though we apologise for the longer-than-expected delivery time. We understand that waiting can be frustrating, and we’re continually working to improve our delivery times and communication to ensure a smoother experience. Thank you for your patience and for choosing Furniture World—we’re grateful to have you as a customer! Kind Regards, Ethan

Posted 2 weeks ago

“Competitively priced furniture and easy ordering process. Kept informed of delivery date and delivery was easily managed.”

Helpful Report

Posted 3 weeks ago

Thank you for your positive feedback! We're thrilled to hear you found our prices competitive and the ordering process smooth. It's great to know that our delivery updates kept you well informed, making the experience hassle-free. We appreciate your review and look forward to serving you again in the future! Kind Regards, Ethan

Posted 3 weeks ago

“I found the ordering process overly complicated, especially add on’s, like stain guard, being per seat, rather than per item? It got sorted out eventually and paid for separately, but could not be added to the original documentation, after initial order was placed?”

Helpful Report

Posted 3 weeks ago

Thank you for your feedback. We apologize for any confusion during the ordering process and appreciate your patience as we worked to resolve it. We understand how important it is for add-ons, like stain guard, to be straightforward, and we're currently reviewing our procedures to simplify this for future orders. Thank you for bringing this to our attention; your insights help us improve our service. If there’s anything further we can assist with, please don’t hesitate to reach out. Kind Regards, Ethan

Posted 3 weeks ago

“Really pleased with Furniture World, the Oak City - Milan Oak Large Coffee Table was delivered in just two days. It was well packed with additional external packaging to stop any damage. The coffee table was perfect for what I wanted and looks reall goodand in addion I got this at a great price. I have purchased twice from Firniture World and I'm sure this won't be my last purchase.”

Helpful Report

Posted 4 weeks ago

Thank you so much for your fantastic review! We're thrilled to hear that you're pleased with your Oak City - Milan Oak Large Coffee Table and the quick delivery. It's great to know the additional packaging ensured a safe arrival. We're delighted it fits perfectly in your space and that you found it at a great price! We truly appreciate your loyalty as a returning customer and look forward to serving you again in the future. Best regards, Ethan Fox

Posted 4 weeks ago

“Excellent service from ordering to delivering. Table is fabulous and much cheaper than Housing units. Arrived in good time and was kept well informed on delivery information. Would absolutely buy from them again.”

Helpful Report

Posted 4 weeks ago

Thank you for your wonderful feedback! 😊 We're so glad to hear that you enjoyed a seamless experience from start to finish and that you're loving your new table. It’s great to know we could offer both quality and value for you. We look forward to welcoming you back for your next purchase! 🙌 Kind Regards Ethan

Posted 4 weeks ago

“Excellent service from Furniture World - excellent communication from ordering the products to receipt of them so you know excactly where your furniture is and when you will receive it.”

Helpful Report

Posted 1 month ago

Thank you so much for your wonderful feedback! We're thrilled to hear you were happy with our service and communication throughout the process. Keeping our customers informed is a top priority, so it’s great to know you appreciated the updates. We look forward to serving you again in the future! Kind Regards, Ethan

Posted 1 month ago

“Excellent service from help with choice, being kept in contact with deldates etc. Also premium delivery was so professional l Kelan at Redruth was informative and so very helpful. Excellent service from all.”

Helpful Report

Posted 1 month ago

Thank you for your wonderful review! We're delighted to hear you had an excellent experience, from the assistance with your choice to being kept informed about delivery dates. It's great to know that our premium delivery service stood out and that Kelan at our Redruth location provided such helpful and informative service. We’ll be sure to pass along your kind words to him and the team. If you need anything else, don’t hesitate to reach out—we're here to help! Kind Regards, Ethan

Posted 1 month ago

“Extremely satisfied with CornerTV cabinet.It was the colour we wanted.The delivery was as specified and the package was excellent.”

Helpful Report

Posted 1 month ago

Thank you for your fantastic feedback! We're thrilled to hear you're extremely satisfied with your Corner TV cabinet and that the color was just what you were looking for. It's also great to know that the delivery went smoothly and the packaging met your expectations. If you need anything else or have any further questions, we’re always here to help. Enjoy your new cabinet! Kind Regards, Ethan

Posted 1 month ago

“Good value and such prompt delivery. Ordered and delivered within 3 days. Thank you.”

Helpful Report

Posted 1 month ago

Thank you so much for your feedback! We're delighted to hear that you found great value in your purchase and that our delivery exceeded your expectations. We look forward to serving you again in the future! Kind Regards, Ethan

Posted 1 month ago

“Super service, quality product and very comfortable.”

Helpful Report

Posted 1 month ago

Hello, Thank you so much for your kind review! We’re thrilled to hear that you were satisfied with our service and found the product to be of high quality and comfortable. Your feedback is greatly appreciated, and we look forward to serving you again in the future! Kind regards, Ethan.

Posted 1 month ago

“Excellent communication from start to finish, including the delivery guys.”

Helpful Report

Posted 1 month ago

Hello, Thank you so much for your feedback! We’re thrilled to hear that you had a positive experience and that our team, including the delivery staff, provided excellent communication throughout the process. It’s always our goal to make every step seamless for our customers. If you ever need further assistance, feel free to reach out! Kind regards, Ethan.

Posted 1 month ago

“The worst service I have ever seen. I made an order in early September. Then I received an email saying it will arrive on the 25th of September. After that, no updates at all. I was waiting for live chat for 2 hours but no one answered. It keeps showing your are number 2 and waiting time is 23 minutes. awful experience.”

Helpful Report

Posted 1 month ago

Good morning I’m sorry to hear that you are unhappy with the service you have received regarding your recent order with us , we did have some technical issues over the weekend with our online chat, but it does appear that you did manage to speak to someone . I have looked into the email thread for your order , the email confirmation does state an expected delivery date of the 25th September this was not a confirmed delivery date , the sales team would be in contact once we had received a confirmed booking date into our warehouse . We have tried to contact you several times with an update on your order , unfortunately the emails don’t appear to be going through and we are unable to leave a message on the phone number provided . Please contact the sales team at your earliest convenience , so they can update you

Posted 1 month ago

“Surprisingly quick delivery, extremely well packed.”

Helpful Report

Posted 1 month ago

Hello, Thank you for taking the time to share your experience. We're delighted to hear that your delivery was prompt and that the packaging met your expectations. Ensuring your order arrives safely and quickly is always our priority. If there’s anything more we can do for you, please don’t hesitate to reach out! Kind regards, Ethan

Posted 1 month ago

Furniture World is rated 4.7 based on 570 reviews