Name: World Of Fashion Manchester Ltd
Address: 14 Stone hill Road, Express Trading Estate, Farnworth, Bolton
Rating: 3.81

“EXTREME DELAY IN DELIVERY/ DAMAGED PRODUCTS/ AWFUL CUSTOMER SERVICE! Let me make this short and sweet - Avoid this company at any cost! They are not a customer focused business but favour their suppliers. We ordered 2 bedside table with LED strip light above the bedside table, with slated headboard panels: - We placed the orders in March 24. - Arrived in July 24 - They kept giving us excuses blaming their supplier for the delay. - Once the furniture arrived - LED lights were missing. We immediately reported this and the missing items took another month to arrive - August 24. - Our fitter tested the LED lights infront of us before installation and they were not working. When this was reported for replacement, their supplier came up with lame excuses to charge us for a damaged product. Just go somewhere else if you want a good customer service and product.”

Helpful Report

Posted 2 months ago

Dear Reviewer, Thank you for taking the time to share your experience with us. We sincerely apologize for the extreme delays in delivery, the issues with the missing LED lights, and the frustrating experience you faced with customer service. Your feedback is incredibly valuable, and we appreciate you bringing these issues to our attention. We strive to provide quality products and excellent service, and it’s clear we fell short in your case. We would like to understand more about your experience and how we can make it right. Could you please share any specific suggestions on how we might improve our processes to better serve you and future customers? Again, we apologize for the inconvenience and frustration you experienced. We hope to have the opportunity to resolve this for you. Best regards, Furniture in Fashion Team

Posted 1 month ago

“bought a console table after3 months leg broke ,could of fell on my grandson or my dog ,I was passing hallway noticed the lamp falling ,I grabbed the the lamp ,.the table slopes so I grabbed hold of it ,I've tried asking for a replacement or repair..but will not help me ,I've wasted 125 pounds lasted 3 months”

World Of Fashion Manchester Ltd 1 star review on 20th November 2024

Helpful Report

Posted 3 months ago

Dear Reviewer, We are truly sorry to hear about your experience with the console table, and we appreciate you reaching out to share your concerns. It's alarming to know that the table's leg broke and posed a risk to your grandson and dog. Your safety is our top priority, and we understand the distress this must have caused. We regret that you felt unsupported when seeking a replacement or repair. Your feedback highlights important areas where we need to improve our service and product quality. Please know that we are committed to addressing these issues and ensuring that our customers feel valued and safe. Thank you for bringing this to our attention, and we hope to regain your trust in the future. Warm regards, Furniture in Fashion Team

Posted 1 month ago

“Terrible never buy Again”

Helpful Report

Posted 4 months ago

Dear Rita, We apologize for your experience and that it has led you to feel this way about us. It's disappointing to know we didn't meet your expectations, and we take your feedback seriously. Please know that we aim to provide a quality shopping experience for all our customers. If you're willing, we would appreciate the chance to learn more about what went wrong so we can improve our services. Your satisfaction is important to us, and we hope to have the opportunity to make things right in the future. Thank you for sharing your thoughts. Best, Furniture in Fashion Team

Posted 1 month ago

“Absolutely disgusting order 2 tables pushed for me to buy to make up 299 did got A Silly pot. Chery pot Crap tables no good they let me Know. Refund ok then n Took 37.99 for a cherry bog off rip off furniture in fashion Never order again talk Down to me I’m in my 60 don’t need Crap give me my money back”

Helpful Report

Posted 4 months ago

Dear Reviewer, We’re sincerely sorry to hear about your recent experience with us. It’s disappointing to learn that you received items that didn’t meet your expectations, and we understand how frustrating that must be. Your concerns about the product quality and customer service are important, and we appreciate you bringing them to our attention. We aim to provide our customers with both quality products and support, and it’s clear we fell short in your case. We would like to resolve this for you, so please reach out to our customer service team directly to discuss your order further. We value your feedback as it helps us improve our services for everyone. Thank you for your comments, and we hope to have the chance to make things right. Best regards, Furniture in Fashion Team

Posted 1 month ago

“I ordered a chest of drawers on July 1st 2023. They told me they had some in stock, but later came back to me saying that they were "damaged" and would send a new one out to me by the start of September. This didn't arrive till the end of October, after I chased many times and was told there had been delays. But massive warning to not use them. In January I first started to see traces of woodworm. Now the drawers are riddled with it, and the max the company would do to compensate for it was £75! The drawers cost £510!!! It's causing a huge danger to our house, and we have had to isolate the unit. It is also no longer usable. The customer service is disgraceful, the English very poor and they only work over email, so you can't even talk to someone over the phone. DO NOT use this company if you don't want woodworm infested product.”

World Of Fashion Manchester Ltd 1 star review on 9th July 2024

Helpful Report

Posted 7 months ago

Dear Chiquita, Thank you for sharing your experience with us, though we are truly sorry to hear about the issues you've encountered. It's unacceptable for you to have received a product in such a condition, and we understand the serious concerns regarding woodworm infestation. Your safety and satisfaction are extremely important to us, and we apologize for not meeting your expectations in this regard. We also regret the delays you faced in receiving your order and the frustrating experience with our customer service. Your feedback is invaluable as it highlights areas where we need to improve. We want to assure you that we are committed to addressing these shortcomings. If you're open to it, we would appreciate the chance to discuss this further and explore how we might better assist you. Thank you again for bringing this to our attention, and we hope to regain your trust in the future. Best regards, Furniture in Fashion Team

Posted 1 month ago

“I purchased in good faith, a Raivos High Gloss Bookshelf And Room Divider In White. If it was possible I would give them no stars. The issues started with their delivery company - Yodel. They left the item over 25kgs in another block within the development at an unknown flat. I had to pay my DIY lady to bring the item to my flat and also paid her to assemble the item as it required 2 person assembly. After all that effort;- the bookshelf was of very poor quality, and was not fit for purpose or worth £79.95. I emailed the seller numerous times, they did not resolve my complaint and offered me 25% discount. I could have bought a high quality bookshelf from IKEA for less than £50.00. The lamination was poor quality, it did not look anything like the photographs they had on their website, it was not high gloss, the pre-drilled holes for assembly did not line up, which created gaps between shelves and on the sides, there were numerous dents, they did not supply covers for the cam bolts, they were fully visible. On their website “assembly required” statement was in an obscure place and there was no mention of “2 people assembly” requirement. They are legally required to give me a refund so there was no question on that score but I had to pay my DIY lady again to come and we unassembled the bookshelf and packed it all carefully. I had to pay £17.20 to return the item which was 26kgs with Parcelforce. I cannot comment on the quality of the rest of their furniture, but do not buy the above bookshelf. This has been the worst experience of my online shopping. Never will I buy any furniture online. They are not a nice company to deal with. Eventually they refunded the money. But they cannot give me back all the time and effort I had to spend to be able to return it to get a refund or the additional monies!”

Helpful Report

Posted 8 months ago

Dear Reviewer, We are genuinely sorry to hear about your experience with the Raivos High Gloss Bookshelf and the multiple challenges you faced throughout the process. It’s disheartening to learn about the issues with delivery, quality, and the assembly requirements, which added unnecessary stress to your purchase. We understand how frustrating it can be to deal with unexpected costs and complications. Your feedback regarding the product's quality and our service is incredibly valuable, and we take it seriously. We strive to improve constantly, and your comments will help us address these areas. We appreciate that you took the time to detail your experience, and we are committed to learning from this to better serve you and our future customers. Please feel free to reach out with any further concerns or suggestions. Thank you for sharing your thoughts. Best regards, Furniture in Fashion Team

Posted 1 month ago

“Dont buy anything from this store. I bought a $7500 high end 3-piece couch and the couch was defective upon delivery. Management team is very difficult to deal with. I finally got an update - the repair will happen mid Feb 2024. Four months after I submitted my request to get it fixed. Stay away from this store. I do not recommend!!!”

Helpful Report

Posted 1 year ago

Dear Romeo, We sincerely apologize for the issues you've faced with your high-end couch and understand your frustration with both the defect and the delays in repair. It’s important to us that our customers feel supported and valued, and it’s clear we fell short in your experience. We appreciate you bringing this to our attention, as it helps us identify areas for improvement. Our management team is committed to resolving issues efficiently, and we regret that your experience has not reflected that commitment. Please feel free to reach out directly if you would like to discuss your concerns further. Your feedback is crucial in helping us enhance our service for all customers. Thank you for your understanding. Best regards, Furniture in Fashion Team

Posted 1 month ago

“Dont order from this company, Customer support it terrible! i ordered three days ago, they wont deliver for 7 days. The price on there website three days later is 25% less. They say they wont refund me the difference. I told them i will refuse delivery. They sais they will charge a restocking fee.!! you can see how terrible this company is DONT ORDER FROM THEM!!!”

Helpful Report

Posted 1 year ago

Dear Reviewer, We are truly sorry to hear about your disappointing experience with our customer support and the pricing concern you faced. Thank you for bringing this to our attention. We understand how frustrating it is to experience delays and discrepancies in pricing, and we strive to be transparent with our customers. We appreciate your feedback as it helps us understand where we need to improve. Our team is working diligently to ensure that all customer concerns are addressed promptly and effectively. If you would like to discuss this further, we invite you to reach out to us directly. We value your input and hope to regain your confidence in our services in the future. Sincerely, Furniture in Fashion Team

Posted 1 month ago

“I would not recommend this company, received items damaged and they would only deal with you over email. They wanted me to open up all the items to check for damage as they would only deal with the complaint once. I told them no as did not have the room and they were still liable. They come across as not wanting to replace damaged parts.”

Helpful Report

Posted 1 year ago

“I contacted the customer sales team prior to buying my desk to make sure that it could be orientated in left and right directions. The sales team went off to check and came back to tell me that it could. I went ahead and bought the desk. It soon became apparent that it could not orientate in both directions. I contacted the post-sales customer service team and they advised me that they had given me incorrect information and it could not change orientation. However they refused to refund me - offering 5% refund, increasing to just 7.5% refund when I declined the initial offer. As the desk is part built already I cannot return it. And I cannot use it as it won’t fit into the space. I am so angry that I specifically called with a direct question which led me to buy the desk. And that actually it was a pack of lies which has left me significantly out of pocket and with a desk I cannot use / will not have the hassle of selling on second hand. Do not ever buy from this lying company!”

Helpful Report

Posted 1 year ago

“Horrible experience with these clowns. I bought a dining table for my mother, who sadly died before it could be assembled. FiF wanted £30 to collect a £90 item, which I baulked at. I wrote them a TrustPilot review reflecting my disappointment. They rang me and we agreed a £10 collection fee. They were a no-show, so I had to cart it all back to my home and rearrange the collection. DPD turned up this time but were only expecting one package rather than three, sigh. They took it, thankfully, and FiF acknowledged receipt and agreed that the items were in perfect condition. However, they only refunded me £59.95, keeping £30 rather than the agreed £10. They have since ignored my emails. Total crooks. Avoid at all costs.”

Helpful Report

Posted 1 year ago

“All I can say is wish I’d read the reviews. Everything everyone says is true. Paid for item that was in stock, all of a sudden it’s not in stock and I’m waiting weeks for it. It does arrive when it says but open the box and it’s the damaged, scratched, dinted. Start the returns process and it feels like I’m jumping through hoops to get £100 back. Very much doubt I will get a refund but I’m prepared to contact trading standards and PayPal to be treated fairly.”

Helpful Report

Posted 1 year ago

“I purchased shelving unit. The colour is darker than on the pictures. I wanted to return and been told to pay for collection almost 50 pounds! Today I opened the box and checked the items. They are very poor quality and having some scratches. As the customer service is so bad its not a point to complain anymore as they don't care at all about their clients. Will never buy anything from them!”

Helpful Report

Posted 1 year ago

“Refused to carry item upstairs for me, but took £10 cash to do it, no receipt given for this money, mark on base of table, cellotape stuck to connecting aluminium base, so tainted where glue been, one of delivery guys didn't help the other carry it up, so he struggled alone, but all in all, I did get table in sale, and I'm happy with it overall”

Helpful Report

Posted 1 year ago

“SAVE YOUR MONEY ! Do some research This company take your money at 100% mark up For products other companies such as Vida xl for example my units cost £170 each Vida xl sell the unit for just £81 The quality of the furniture is shocking frayed edges chip’s scratches The aftercare is no existent Don’t be scammed like me if you want a specific item find the original distributor try Vida xl they will probably have your item at 50% of the price”

World Of Fashion Manchester Ltd 1 star review on 11th January 2023

Helpful Report

Posted 2 years ago

“Absolutely dire company, quality of materials is exteremly poor. All the wood cuts have frayed edges, fixings are all weak and break with any pressure. My items arrived covered in scuffs and they offered me 5% discount and advised this by their standards was minimal, this sums them up erfectly. Don`t waste your money on this company, you will regret it.”

Helpful Report

Posted 2 years ago

“This is the worst aftersales service from any company that i have ever had the experience of dealing with. There is no person to speak to and they only deal with complaints by email which takes for ever to get a reply from. Every time i make contact with them they reply saying the warehouse has been informed and they will come back to me. I have bought from them previously and do like the products they sell however i think staff training is required and a better business model put in place to deal with customers who will have all paid up front for their products. Not in a hurry to purchase again from them!”

Helpful Report

Posted 2 years ago

“Do not use this Company. The furniture is of poor quality and has major manufacturing defects. Holes in the gloss tops and draws. I wish I read the reviews before using them as they are all true. Terrible. No Customer service via telephone, email only!! You then just go round and round in circles. This company just makes it so difficult for you to contact them and resolve any issues. There business model being that by being this way you will just simply give up and go away!! You have been warned.”

Helpful Report

Posted 2 years ago

“Poor quality furniture, misleading pictures on their website. I ordered 2 1m wardrobes the pictures clearly shows them as being all white, however the back panels and the draw bases are both brown and the overall built quality is lacking for the price tag. Shop somewhere else.”

Helpful Report

Posted 2 years ago

“They only deliver to ground floor & then charge you £30 & hidden charges when you can't accept delivery. If you live in a flat with stairs & can't lift heavy items don't order. Courier refused to deliver to my door and got very aggressive shouting at a female when told if they couldn't deliver upstairs they'd have to take back item. They will then deduct hidden charges from your refund of £30 even though it's not your fault. Read their terms before ordering. Ridiculous company & shocking customer service!!! I'd advise not to order from them. Worst company ever!”

Helpful Report

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone

World Of Fashion Manchester Ltd Reviews