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FURL Reviews

4.9 Rating 1,476 Reviews
99 %
of reviewers recommend FURL
4.9
Based on 1,476 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Over A Month
On-time Delivery
Greater than 91%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read FURL Reviews
Visit Website

Phone:

0208 4516999

Email:

david@furl.co.uk

Location:

71 - 73 Fairfax RoadSwiss Cottage,
71 - 73 Fairfax RoadSwiss Cottage
London Borough of Camden
NW6 4EE

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FURL 5 star review on 11th March 2025
Anonymous
FURL 5 star review on 5th March 2025
Christine Whatford
FURL 5 star review on 5th March 2025
Christine Whatford
FURL 5 star review on 5th March 2025
Christine Whatford
FURL 5 star review on 5th March 2025
Christine Whatford
FURL 5 star review on 30th November 2024
Jonathan Downer
FURL 5 star review on 29th November 2024
Natasha Moxley
144
Anonymous
Anonymous  // 01/01/2019
I am absolutely delighted with my new sofa. Love the colour, style and sturdiness. It was delivered within the time frame given when I ordered it. The delivery and installation were quick. Lovely staff.
FURL 5 star review on 11th March 2025
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Posted 1 day ago
Brilliant service - from our visit to the shop, communications through the ordering process and arranging delivery. Delivery and assembly faultless. A really fab looking and comfortable sofa and bed in one. Thank you.
Helpful Report
Posted 3 days ago
It’s a big decision to spend nearly £4000 on a bed but it came today and I’m over the moon with it and think it’s worth every penny. It’s their biggest storage bed and the storage space was one of the key things for me having moved to a small flat where storage is at a premium, and it’s so much bigger than any other storage bed I’ve had. Also part of why it cost a lot was the electric motor for raising and lowering it which for me will be well worth it as getting older I have been struggling with manually lifting my old storage bed. My husband is delighted with the high padded headboard as he reads a lot in bed. It’s very stylish and modern looking ( not like the old fashioned padded headboards with buttons)Watching the bed being put together you can see how all the materials and workmanship are first class. The indigo colour of the fabric goes perfectly in the room. The customer service has been excellent from beginning to end. Phones are always answered. I live too far away to go to a showroom so Monika organised a Zoom tour of the bed I wanted in the showroom. She always answered Email questions promptly, and I had a lot as I was nervous buying a bed I hadn’t seen. Booking delivery was straightforward and accommodating to a date that worked for me. It takes a long time from order to delivery because each bed is individually made but the wait has been worth it. Lyubo Delivered and assembled it and he was great. In touch on the journey so I knew exactly when he would arrive, efficient in assembling the bed and clear in his explanation of how it all worked. He also helped me put the mattress on , which I had bought locally, and took all the rubbish away. It’s always a bit of a risk using a company you don’t know and have just found on google but I would without hesitation use them again and recommend to anyone wanting a top quality bed. You will not be disappointed
FURL 5 star review on 5th March 2025 FURL 5 star review on 5th March 2025 FURL 5 star review on 5th March 2025 FURL 5 star review on 5th March 2025
Helpful Report
Posted 1 week ago
The installation and delivery team were excellent. Fabio and Phil were friendly and efficient - especially given our third floor flat has no lift!
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Posted 1 week ago
Very pleased with our purchase of the metro sofa bed. The delivery team was excellent: friendly, experienced and very efficient. It was a joy, so a big shout out to them.
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Posted 1 month ago
The sofa is beautiful and very sturdy. The team - via email and in the shop have all been helpful and pleasant. The delivery team were brilliant, prompt, managed some unexpected roadworks outside and completed the job in a cheerful and efficient manner. Thank you.
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Posted 1 month ago
The shopping experience was super quick and easy from start to finish. The bed order arrived as scheduled and the delivery service was flawless, efficient assembly and polite handlers.
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Posted 1 month ago
We are exceptionally happy with our recent purchase of a classic sofa bed from Furl. The entire process from visiting the showroom & selecting the right product (and finishing), through to ordering and delivery was handled with absolute dedication from the whole team. The product is extremely well designed & the manufacture of the sofa is of such great quality that it will clearly last us many years. Best of all, the sofa bed is extremely comfortable to sleep on! Many thanks for creating such a stylish & functional product!
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Posted 1 month ago
All was amazing. Especially the delivery which is the last part of the service and what stays with you. It's seamless, quick, the team took me through how to operate the sofabed. Really impressive. To be honest that's part of the reason we keep buying furniture from you.
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Posted 2 months ago
Great team super helpful
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Posted 2 months ago
Great guys. The job was nice and quick.
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Posted 2 months ago
The guys that delivered and installed were great. Very friendly, considerate and helpful. Very impressed! Thank you Alex
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Posted 2 months ago
From start to finish the service from the Furl team has been excellent. Delighted with my new storage bed. Thank you
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Posted 2 months ago
Lovely sofa, delivered on time by a friendly, careful team who made sure that I knew eactly how the product works, and how great the after-sales service is! Thanks forthe lovely service!
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Posted 2 months ago
Received sofa a week earlier than expected, the delivery team were very professional polite installed quickly and removed all rubbish very happy with the quality.
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Posted 2 months ago
I ordered a large leather sofa bed after visiting Furl shop in London. The assistant demonstrated different models and provided a quotation. After ordering online, I waited about 6 weeks for my item to be built. It was delivered last month and assembled in my living room. I am very pleased with the appearance and comfort and hope my new sofa serves my family for many years.
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Posted 3 months ago
We have just taken delivery of the first of 2 storage beds from Furl. It is BEAUTIFUL. The quality of the work, the construction, the fabrics and the brilliant assembly in situ, makes it a pleasure.
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Posted 3 months ago
Perfect sofa bed, perfect delivery. As promised, installation and delivery were included in the price, and executed seamlessly. Fabio & Phil communicated accurately about their ETA and were efficient, informative, and great at their jobs. 10/10 recommend, all around.
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Posted 3 months ago
Dream bed and excellent service! The gentlemen who assembled the bed were polite, removed their shoes, and cleaned their hands before starting. They worked quickly and delivered high-quality results. I will definitely recommend Furl to my friends!
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Posted 3 months ago
The team that delivered and installed our sofa bed were first class. I could not fault anything, they were extremely knowledgable and courteous. I can’t recommend them enough! Thank you.
FURL 5 star review on 30th November 2024
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Posted 3 months ago
FURL is rated 4.9 based on 1,476 reviews