FURL Reviews

Name: FURL
Address: 71 - 73 Fairfax RoadSwiss Cottage, London
Rating: 4.88

4.9 Rating 1,451 Reviews

99 %

of reviewers recommend FURL

4.9

Based on 1,451 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0208 4516999

Email:

david@furl.co.uk

Location:

71 - 73 Fairfax RoadSwiss Cottage
London
NW6 4EE

Write Your review

Tell us how FURL made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

FURL 5 star review on 24th November 2024

137

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thrilled with my storage bed. They matched the wood colour to an existing piece of furniture and could not have been helpful. Highly recommended.”

Helpful Report

Posted 9 years ago

“One of the most comfortable beds I have ever had. Very efficient and pleasant sales and delivery service (although you should be comfortable with dealing online). Would certainly recommend.”

Helpful Report

Posted 9 years ago

“Great bed, great storage and great service.”

Helpful Report

Posted 9 years ago

“It was great for the first month then I had to move it out on its castors to get behind and now it's noisy and creaks. I had it assembled by the company so It shouldn't do this. Nor is it filled so I struggle to figure this out. It's a shame.”

Helpful Report

Posted 9 years ago

Hello Frank, Thank you for your message. You bed is covered by our 5 year guarantee and it should not creak. I have just sent you an email with a few things to check prior to us visiting you to resolve the issue.

Posted 9 years ago

“Excellent quality, delivered as promised, on time. Highly recommended!”

Helpful Report

Posted 9 years ago

“The very best storage bed on the market - and we looked every where! Great choice, very very well made and an excellent price. We weren't sure about the mattresses as they seemed so cheap - but we are very happy (now one year on) with the top of the range pocket sprung King size mattress we bought - cost £500. It's well made and very comfy (threw away the Sonos £1600 mattress we hated!) You will not be disappointed. David is excellent and happy to open the sales showroom on a Saturday.”

Helpful Report

Posted 9 years ago

“We love our Storage Bed! Right from the point of order to the point of delivery and assembly, The Storage Bed Company could not have done enough to ensure that we had nothing less than a great customer experience. The bed is exactly as we wanted it and we could not be happier!”

Helpful Report

Posted 9 years ago

“Couldn't fault them. Great service throughout, polite, careful delivery men (a rarity!) and a terrific product. It's the most comfortable bed I've ever owned and the storage space is both capacious and versatile.”

Helpful Report

Posted 9 years ago

“We are really pleased with our storage beds. We have two Max beds, 180cm and 150cm. We have the Horizon headboard in a custom height of 150cm from the floor. They look grand! We are so pleased with the build quality of the beds and the quality of the upholstery; they look amazing. Operation of the beds is so easy and smooth. We shopped around high end shops now offering storage beds and nothing compares or even comes close. Not to mention, we've stored everything we planned and have loads of room left. The guys delivered the beds right on time and were ace at setting them up. Both beds up and ready in less than an hour. Highly recommended.”

Helpful Report

Posted 9 years ago

Hi Ellen, thank you for your nice comments. Not surprised you have room left, your 2 beds give you a massive 2400 litres of storage space!

Posted 9 years ago

“I think I have already done this havent I?! I am a huge fan. Having gone for the super comfy mattress and maximum storage for my small flat in Brixton, I was so impressed by the delivery and assembly (friendly and super efficient), and am nightly delighted with my bed that I give them top marks on every score. Choosing was great too…so relaxed and helpful.”

Helpful Report

Posted 9 years ago

“The concept of a bed with great storage option is incredible! Having a small bedroom we really needed more storage and The Storage Bed Company has offered us a very stylish option! Great range of fabrics and different designs! Highly recommended!”

Helpful Report

Posted 9 years ago

“When moving to my new one bedroom flat I knew that storage space would be a concern. I looked at a number of companies but none of them have the level of service and quality that the Storage Bed Company offers. After spending several hours testing beds & sofa beds at their London showroom, I had a good idea of what I wanted to buy. I especially liked the way it was possible to customize each product with a user friendly website. I bought a Sofa bed and the largest storage bed model available. Both were delivered to my new one bedroom flat on the same day in April and where assembled with care by the company's delivery men. The aftercare was also good. I now have two high end products which fulfill my needs and to date my Sofa bed remains my favourite piece of furniture. I use both of them everyday and I fully expect to be doing so for many years to come.”

Helpful Report

Posted 9 years ago

Hello Matt, Thank you for your message it was my pleasure to look after you at our London showroom - I saw your pieces being made and they looked wonderful!

Posted 9 years ago

“Great range of storage options, and an enormous variety of fabrics / materials to choose from. The options we chose look very elegant in our room and there is plenty of storage space for all the rubbish we want to hide away. Very pleased with our purchase.”

Helpful Report

Posted 10 years ago

“From sale to delivery this was a pleasant experience. No pressure or hassle in the showroom where there was a relaxed and happy atmosphere. Delivery guys were totally brilliant, swift efficient and good natured. As for my bed, its so comfortable I look forward to it every evening. Massive storage underneath as I went for the Max. What more can I say, except that I am buying one for my son and his wife.”

Helpful Report

Posted 10 years ago

“Superb shopping experience from start to finish. Cannot fault the service and highly recommend this company. The website is very userfriendly, we were able to built our desired bed online, but wanted to visit the showroom to make sure we had made the correct choice. We recommend visiting the showroom to lay on the mattresses, you make your own mind up with no pressure at all, very professional and friendly service. We chose a very chic boutique style headboard with a studded border, hand made and each stud added individually, it is stunning. The quality is second to none with plenty of storage. We would advise paying the extra to have the bed assembled as the guys were very professional, friendly and polite, the heavy bed was carried upstairs and assembled within about 20mins, it was well worth the extra! We love our bed, it is so comfortable & looks fantastic as a main feature in our bedroom. We will definitely return to buy another, it was worth every penny, the best of British!”

Helpful Report

Posted 10 years ago

“Looks great, loads of room for storage and opens and closes very easily. Unfortunatly though it has developed a squeak, not what I expected for the money.”

Helpful Report

Posted 10 years ago

“Excellent quality bed and fantastic service. We were in awe of professional and extremely quick assembly service which took less than 15 minutes.”

Helpful Report

Posted 10 years ago

“The beds are not cheap compared to other companies, but you truly do get what you pay for. We bought two Max beds and could not be more delighted. The mechanisms work smoothly, the storage space is huge and the beds look marvellous and are very comfortable.”

Helpful Report

Posted 10 years ago

“I am very happy with my purchase. Delivery and installation was quick and professional. Love my new bed.”

Helpful Report

Posted 10 years ago

“We love our storage bed! Its super comfortable and we're able to finally get rid of some of the clutter that's been hanging around the flat. Delivery was a easy, and the guys put the bed together super-quickly. Not sure I could have done it myself. I would highly recommend these storage beds. After all they're very expensive beds, so they should be good! The only reason I didn't rate them very good is because they nickle and dime you over some of the options - everything is extra - and because they wouldn't take away my old bed.”

Helpful Report

Posted 10 years ago

FURL is rated 4.9 based on 1,451 reviews