FURL Reviews

Name: FURL
Address: 71 - 73 Fairfax RoadSwiss Cottage, London
Rating: 4.88

4.9 Rating 1,449 Reviews

99 %

of reviewers recommend FURL

4.9

Based on 1,449 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0208 4516999

Email:

david@furl.co.uk

Location:

71 - 73 Fairfax RoadSwiss Cottage
London
NW6 4EE

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FURL 5 star review on 11th November 2024

136

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“fantastic furniture. Great team installed it.”

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Posted 2 years ago

“I just wanted to say a massive thankyou so much for the delivery of the sofa for the client. He is over the moon about it ! The delivery driver was very helpful, sending photos too. Thankyou for all your help after the craziness that happened before haha !”

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Posted 2 years ago

“Brilliant-Brilliant-Brilliant. SALES informative and patient; DELIVERY prompt, exceptionally organised, excellent ambassadors for your company, SOFA BED, surpassed all our expectations, beautifully made and very comfortable to sleep in and as a sofa . Thank you very much, we are delighted and will sing your praises!!”

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Posted 2 years ago

“Excellent service provided. Delivery and installation were carried out efficiently and provided us with detailed instructions on how to use. The delivery men were extremely helpful and personable. On delivery day, we were updated on the time of delivery.”

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Posted 2 years ago

“Update to my 3* review posted by anonymous. In between writing my previous review and it being posted I had been contacted by Aimee in Customer Services. She has been incredible and offered me a couple of fast solutions to my problem, both of which were more than acceptable to me. If I could remove my previous review I would, but can’t. Instead I would like to update it by saying I am now very happy with how the problem has been sorted. I cannot fault this company and highly recommend them.”

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Posted 2 years ago

“We bought a sofa bed a few months ago, and pre delivery and delivery was great. Unfortunately one of the elastic ‘slats’ broke a month ago. It was arranged a couple of weeks ago for someone to come and fix it today, this morning. I called at 11.30 to see if someone would be coming soon and was told I would get a call back to say when. I called again at 3.30 as no one had showed up. I called again at 4.15 and the lady in Customer Services told me that it was unlikely anyone would be coming today. So, a whole day has been wasted waiting for someone who never came. I would have hoped, after spending so much, the product would be robust for longer than it has been and that the after sales service would be better. I wait in hope!”

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Posted 2 years ago

“Love our new sofa bed, Paris, in pistachio. Very comfortable as a sofa and as a bed. Effortless to open and close. Took the chance on choosing it unseen as in faraway Shropshire and needed one which could be assembled in the awkward access 2nd storey room. I also have to mention your brilliant delivery and installation man Paul Cranson, who was a joy and super efficient and helpful. Would thoroughly recommend Furl to anyone looking for a superior quality sofa bed.”

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Posted 2 years ago

“Good solid quality frame and excellent service. True Tom their word. I shall definitely buy anther bed from them again! Recommend strongly.”

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Posted 2 years ago

“Excellent company to deal with very helpful in enabling us to view the product at their Watford Pop up showroom.”

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Posted 2 years ago

“The whole process from start to finish was exceptional. The showroom staff was very helpful and the delivery was flawless. Extremely polite and efficient throughout. I will certainly use FURL again in the future.”

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Posted 2 years ago

“I paid for the fast delivery and my bed arrived ahead of schedule. The delivery guys were quick, efficient and polite, it was assembled in no time. Definitely recommend”

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Posted 2 years ago

“From walking into the showroom until delivery and set-up, working with Furl was a pleasure! The quality of the Metro sofabed is as advertised and very comfortable to sleep on. Delivery and set up of the bed went well and the guys setting it up did so quickly and explained everything clearly. Thanks again!”

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Posted 2 years ago

“I would like to commend Umar for his very professional and friendly service . What an absolute gent and very talented man. He was on time, very professional, informative and extremely precise . Highly recommend FURL, the fold out bed is amazing and the installation was seamless.”

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Posted 2 years ago

“The bed was made to order within the time estimate. The delivery team were super efficient and helpful. We could not have asked for better service.”

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Posted 2 years ago

“Product was great, delivery/set up people were prompt and friendly.”

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Posted 2 years ago

“Very nice staff and fitters, he spent time showing us how to fold and unfold comboio sofa bed in large size. Lovely fabric color and mattress. Amy from delivery was so helpful and helped speeding delivery up”

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Posted 2 years ago

“Bed is amazing and the experience you receive from start of transaction to end is second to none. I'd like to personally thank the delivery and installation rep of Furl who took on the job on his own and did a fantastic job of building the bed and explaining everything about it to me!”

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Posted 2 years ago

“Outstanding customer service from the delivery guy and installation was first class. Mirage bed looks wonderful and the build quality is exceptional. Well done.”

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Posted 2 years ago

“I bought a sofa bed and delivery date supposed to be on 14 of May . For the last 3 days I am trying to get in touch with someone at deliveries compartment but no one is answering . I spoke with 2 different persons from sale department and I was told that they will send a email in my behalf and I will have a answer definitely following date . Still try to get in touch with someone who can give us a answer but doesn’t look great . We will go away for a long period of time , soon and this situation make us a bit nervous”

Helpful Report

Posted 2 years ago

Hello Dan, Thank you for reaching out to us, we replied to your email yesterday at 15:09, perhaps it's in your junk folder, please could you check so we can arrange the delivery. I'm sorry for the frustration this has caused leading you to contact us here.

Posted 2 years ago

“Excellent service. We're delighted with our new Metro sofa-bed which is very well made and easy to operate. We went for the option with the drop-down wheels which makes it simple to move when you need to - this is important as it's a heavy item of furniture. Delivery was on time and the driver and his colleague carried in and assembled the sofa in less than half an hour. They positioned it precisely where we wanted it and demonstrated how to operate and move it. They were both friendly and very helpful and took away all the packaging when they'd finished. Being a genuine UK company (not simply located here) was an important factor for us and, based on our experience, we would happily recommend Furl and their products.”

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Posted 2 years ago

FURL is rated 4.9 based on 1,449 reviews