FURL Reviews

Name: FURL
Address: 71 - 73 Fairfax RoadSwiss Cottage, London
Rating: 4.88

4.9 Rating 1,451 Reviews

99 %

of reviewers recommend FURL

4.9

Based on 1,451 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0208 4516999

Email:

david@furl.co.uk

Location:

71 - 73 Fairfax RoadSwiss Cottage
London
NW6 4EE

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FURL 5 star review on 24th November 2024

137

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We think the sofa bed is brilliant. A very smart piece of furniture and so easy to use. The quality is superb and the men who delivered it were brilliant. Thanks.”

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Posted 7 years ago

“Great service and great quality product. Would highly recommend.”

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Posted 7 years ago

“We liked both their innovative designs and the space-saving we've already benefitted from. We have a table and an ottoman bed. The bed in particular was very easy to customise with the features we'd need.”

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Posted 7 years ago

“My Max double bed with Lines headboard, plus the Luxury 1500 mattress were delivered 11months ago, so I have had many very comfortable nights on them. The whole process of looking at beds at the showroom, reviewing material samples posted to me, ordering what I wanted, and then delivery and speedy assembly, was really painless and easy. The amount of storage is quite amazing, and has made such a difference to the available space in my apartment. The only problem I have had is that the M&S flat double sheets that I bought are slightly too small because of the thickness of the mattress, and I will order the next size up in future. My son stayed at my house for a couple of nights, and I let him sleep in the bed while I used the spare bed, and he loved the comfort so much that I've promised to buy him a furl bed when he gets married next year. The furl beds are well worth the price to guarantee many years of comfortable sleep, and I couldn't be happier with my purchase.”

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Posted 7 years ago

“We love the storage bed that was put together for us. FURL was so helpful with explaining all the options and keeping us posted with the bed being assembled and delivered. Even at one point when it appeared there might be complications getting the mattress through our narrow door frames and hallways, a quick call to FURL and they were able to sort out the problem. Definitely recommend them and their furniture.”

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Posted 7 years ago

Hello Demetri, It makes our hearts warm to hear that you would definitely recommend us. Thanks a million for your lovely 5 star review. Best wishes, Furl

Posted 7 years ago

“Great quality -- fab storage space and, most importantly, VERY comfortable. On-time delivery with helpful installation team. All around a great experience!”

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Posted 7 years ago

Hi Tom, Thank you so much for your fab 5 star review. We are so pleased to hear that your storage bed is super comfy and the experience was second to none. All the best, Furl

Posted 7 years ago

“We bought a storage bed from furl 5 years ago and loved it so much that we bought another one for the guest room this year. The beds are nice quality, look good, and provide some much needed storage space.”

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Posted 8 years ago

Hello Ranwa, We were so pleased to see you again, thank you so much for your kind words and second order. Best wishes, Furl

Posted 7 years ago

“We were immediately pleased with the sofa bed, it was exactly as described. The mechanism is efficient and easy to use. The mattress (pocket spring) is comfortable. The delivery guys were polite, friendly and helpful. A very good experience all around.”

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Posted 8 years ago

Hello Nicky, Thank you for your lovely words. We are really happy to hear that your experience with us was top notch. All the best, Furl

Posted 7 years ago

“Very solid sofa - perfect for everyday use! I would advise people with back problems to go for the memory foam mattress.”

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Posted 8 years ago

Hi Joanna, We are so pleased to hear that your sofa bed is perfect, thank you. Best of wishes, Furl

Posted 7 years ago

“Have purchased 2 king size beds from Furl - an Air and Simplicity. Thrilled with the beds - there are of superb quality, fully functional and lovely beds! Excellent customer service from Furl throughout. When our building works overran and we needed to amend the delivery dates for the beds, Furl were flexible and accommodating on multiple occasions. The delivery guys who assembled the beds were professional, speedy and punctual (they were actually early!). Would thoroughly recommend Furl and have already do so to friends!”

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Posted 8 years ago

Hello Ee Ling, It was so lovely to see you again at the showroom. Thank you so much for your really kind words. We are really pleased to hear that you love your beds. Best wishes, Furl

Posted 7 years ago

“Everything about this company was faultless from start to finish. The bed is amazing, very comfortable and solved lots of our storage problems. We have a king which is even big enough to store a double mattress. The customer service is exceptional. I placed the order days from when we were exchanging on a house, things didn't work out to plan and we were delayed by 8 months. Furl were amazing and stored the bed until we were ready for it and at no additional cost. Would 100% recommend.”

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Posted 8 years ago

Hi Georgina, Thanks a bunch for your amazing 5 star review. We are so pleased to hear how happy you are with your bed, and hope that you are settling in nicely to your new home. Best wishes, Furl

Posted 7 years ago

“Furl have supplied a great product which is built to the highest quality. The design and finish is outstanding and there are care service is fantastic. Nothing is ever to much trouble which is a sign of a great company.”

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Posted 8 years ago

Hello Nick, We are so happy to hear that your experience with us was effortless. A heartfelt thank you for your kind words. All the best, Furl

Posted 7 years ago

“We have had our furl bed for a few months now and although it was not cheap I have to say it is worth every penny! The mattress is very comfortable and the storage underneath is easily accessible. The only downside is not wanting to leave it in the mornings! The service received from David was second to none. We had plenty of time to look round the show room and although he was on hand to answer questions we were given space to look without feeling pressured. We were so impressed with the products that we bought an extending table as well, which we are equally pleased with. I have already recommended Furl to a number of friends and will continue to do so. All round excellent service and products.”

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Posted 8 years ago

Hi Sheena, We are so pleased to hear that you love your storage bed, so much so, you don't want to get out of it! Thank you so much for your wonderful review and recommendations. Best wishes, Furl

Posted 7 years ago

“We bought a fantastic bed. We invested a bit of money on it but it was worth it. The service was great and I would recommend you.”

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Posted 8 years ago

Hello Shirley, Thanks so much for your fantastic review. It is lovely to hear such kind words. Best wishes, Furl

Posted 7 years ago

“We have had our Furl "Illusion" storage bed for about a year now and it has become our favourite for comfort compared to wherever else we have slept. The storage space is amazing and the look is just superb. Brilliant design, well made and the company were great to deal with and the delivery service was excellent.”

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Posted 8 years ago

Hello David, Thank you so much for your fantastic review. It makes us really happy to hear that your experience with Furl was excellent. Best wishes, Furl

Posted 7 years ago

“So happy with my purchase of a Max Storage bed from Furl. We had recently moved from a property with a loft into a flat, so I needed to find some solutions for extra storage. The storage capacity of the bed is amazing - there's plenty of space for all our luggage, spare duvets and pillows and lots of other 'stuff' that didn't we didn't have a proper home for. The quality of build, materials and mechanism is also excellent. Great service from the guys who delivered and installed the bed. They were really punctual, polite and tidy. Overall excellent product and service from Furl. Definitely recommended.”

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Posted 8 years ago

Hi Paul, We are super happy to hear that your experience with Furl was top notch. You know where to look when the cat goes missing for a couple of hours! All the best, Furl

Posted 7 years ago

“There are plenty of storage beds out there and we thoroughly researched before ordering from Furl, including 3 trips to their showoom just to be sure. The product is very well made and well designed. We have the bed right up against the wall with a right handed opening and the mechanism does not touch the wall when you lift it upwards due to its clever design. We love having the spacious storage whilst still having that deceptive look of space underneath (we have Simplicity Air). The only thing to say is that it's worth opting for their installation service- the instructions are no Ikea manual! Overall, we are very pleased with our bed, thank you Furl.”

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Posted 8 years ago

Hi Sarah, We are over the moon to hear that you are really pleased with your bed. We are sad to not see you visiting at the showroom any more! Take care, Furl

Posted 7 years ago

“The service we received from purchasing our beds to delivery was superb. They look very stylish and the storage underneath is larger than expected, so ideal for a small room. The mattress and bed are so comfortable. I would highly recommend Furl and wouldn't hesitate to buy from them again.”

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Posted 8 years ago

Hello Sarah, Thanks a million for your five stars and superb review. It is great to hear that you find them super comfortable. We hope to see you again in the future. Best wishes, Furl

Posted 7 years ago

“I bought a king size 'illusion' bed from Furl and (a) think it's a stunning piece of furniture first and foremost. Unlike most storage beds, it doesn't appear chunky and overpowering in the room, this is due to it having proper feet and being sleek in its design. (b) It holds a tonne of stuff which is ideal as we live in a small apartment. Everything from meeting the owner and inventor of Furl's products at the showroom, to delivery, to just how darn good it looks at home is five stars. I'm recommending Furl to my friends, and I will be back to buy the Retro sofa bed very soon.”

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Posted 8 years ago

Hello Robert, Thanks a million for your stunning review. It is great to hear that you had an enjoyable experience from start to finish. We look forward to seeing you again soon All the best, Furl

Posted 7 years ago

“We love our Furl sofa bed - it's the only sofa bed we have come across that feels like an ultra comfortable bed. Definitely recommend Furl for anyone looking for a comfortable sofa bed that's built to last with great craftsmanship!”

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Posted 8 years ago

Hello Dalia, We are so pleased to hear that you just love your sofa bed. Thank you for your lovely review. All the best, Furl

Posted 7 years ago

FURL is rated 4.9 based on 1,451 reviews