FURL Reviews

Name: FURL
Address: 71 - 73 Fairfax RoadSwiss Cottage, London
Rating: 4.88

4.9 Rating 1,468 Reviews

99 %

of reviewers recommend FURL

4.9

Based on 1,468 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0208 4516999

Email:

david@furl.co.uk

Location:

71 - 73 Fairfax RoadSwiss Cottage
London
NW6 4EE

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FURL 5 star review on 30th November 2024

139

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The driver and his partner phoned ahead to let me know of the exact time of arrival. They were both pleasant and polite. The work was completed in good order. They then explained the mechanism of the sofa-bed, and demonstrated the procedure of opening and closing it. They also encouraged me to try opening and closing the sofa-bed. Punctual - professional - polite and personable. The sofa-bed is also very pleasing to me.”

Helpful Report

Posted 1 year ago

“The team who delivered and assembled the bed are so professional, efficient and reliable.”

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Posted 1 year ago

“The delivery and installation was very efficient, all rubbish was taken away and a good explanation was given on how to use the bed I would be very happy to recommend Furl to anyone.”

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Posted 1 year ago

“Hi Delivery drivers were excellent”

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Posted 1 year ago

“Excellent service and product. Both sales and delivery teams were extremely polite, knowledgeable, efficient and helpful. We are very happy customers.”

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Posted 1 year ago

“A really caring and diligent service from the delivery team/technicians. They took the time to do the job properly and to fully explain how to operate the new electric system. A pleasure to purchase from Furl and a great service.”

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Posted 1 year ago

“The delivery guys were very, very good. Both the newbie and the teacher. Pleasant and explained everything we needed to know and more for any unique circumstances like ease of moving it or opening it.”

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Posted 1 year ago

“Excellent service from the delivery team. They were calm, professional, efficient and friendly! They installed my sofa bed quickly and seamlessly. Was such a pleasure to interact with them! Thanks for the great service!”

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Posted 1 year ago

“The service doesn't match the price tag. After purchasing a sofa bed we quickly found out that due to the folding mechanism the bed has a dip, those with back problems beware. Furl were quick to send someone out who said nothing could be done it's the design mechanism. They stated maybe we should purchase a firmer mattress as we had the pocket sprung. Went to purchase the mattress it states on the website £345 however we can't get it at this price as we are only purchasing the mattress alone so the price is £600+ no where on the website has this been made clear. Bearing in mind when we originally ordered this in stock sofa it was meant to carry wooden slats which it did not they were asking for extra to change this around but luckily we had a screenshot of the image advertised. Suffice to say we did not get what we pay for. We already have a sofa bed with issues and clearly they're more interested in money than trying to do right by their customers. The gentleman in the Chelsea storeroom is the epitome of bad customer service.”

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Posted 1 year ago

“The delivery team were fast and amazing”

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Posted 1 year ago

“Brilliant service from start to finish. Kept informed all along the way. And the two delivery guys were absolutely amazing. They were so friendly and polite and quick (by the time I had made coffee they were nearly finished). I wish all delivery men were like these two. I cannot praise them enough. I now look forward to using my sofa bed for many years to come. A big thumbs up from me.”

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Posted 1 year ago

“Absolutely love our new bed! The levels of service from this company were excellent - from explaining things in the showroom and ordering custom fabric samples, to responding to my many concerns and queries about relatively tight second floor access. The installation team were friendly, professional and the bed went upstairs with no problems, as I had been promised. Will be recommending to all!”

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Posted 1 year ago

“I have my Max Storage bed for over a year now and I absolutely love it. The mattress is super comfortable made with natural fabrics which was important for me. I honestly feel refreshed and energised in the morning, rather than in a state of constant aches and pains. The storage is huge and it was absolutely necessary in our studio flat. King size was a great choice for us, a couple with a dog who always sleeps with us 😉 MJ was super helpful in terms of getting everything we need and helping with all decisions. Absolutely recommend Furl.”

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Posted 1 year ago

“great service ...the fitting crew were very quick and careful...even taking off their shoes at the front door...thanks guys”

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Posted 1 year ago

“Team arrived promptly & installed the sofa bed. Charming & gave good explanations re sofa. A pleasant experience.”

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Posted 1 year ago

“Brilliant throughout, from two visits to your Barbican showroom to the delivery yesterday. Mark and Fabio (sorry if I’ve got this name wrong) were totally professional and both lovely guys. A huge thank you.”

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Posted 1 year ago

“I am very happy with my purchase. The whole experience was perfect from the time visited Furl showroom (Kings Road) and placed order with Val who was most helpful. Sofa was delivered on time and assembled by two very friendly guys. Would definitely recommend them. Many thanks.”

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Posted 1 year ago

“Beautiful sofa bed (Paris), which is extremely comfortable and very easy to convert into a bed, with memory foam mattress. Great delivery team, and within the timescales given from order to delivery. Thank you so much”

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Posted 1 year ago

“Recently I contacted the after care support team for some spare parts. The experience was nothing less than perfect and I wouldn’t hesitate to recommend Furl in terms of product, quality and aftercare service! It really makes a difference knowing that their customers are valued even after the ‘sale’.”

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Posted 1 year ago

“Very knowledgeable staff, delivery people were neat and friendly. They are enthusiastic about the product and genuinely tried to explain all aspects of our new 3 seated sofa bed mechanism.”

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Posted 1 year ago

FURL is rated 4.9 based on 1,468 reviews